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Capture Pilot shows no pictures

Melanie Merget
Hello, i have a problem and i hope one of you can help, cause i can´t find anything about it online.
I am usin Capture one with Capture Pilot on my Ipad for a while now, and it doesn´t work anymore since last week.
The Capture Pilot will show the right folder, but no Pictures.
And i have checked all the right boxes (the server name is correct, the folder that i want to see in Capture Pilot hast the right name and so on)
I really have no idea what else i can do, so please someone help! 😊
(I also wrote an Email to the support of phase one, but haven´t heard anything for over a week now.)
Thanks
Mel
0

Comments

7 comments

Date Votes
  • SFA
    [quote="Mel40000" wrote:
    Hello, i have a problem and i hope one of you can help, cause i can´t find anything about it online.
    I am usin Capture one with Capture Pilot on my Ipad for a while now, and it doesn´t work anymore since last week.
    The Capture Pilot will show the right folder, but no Pictures.
    And i have checked all the right boxes (the server name is correct, the folder that i want to see in Capture Pilot hast the right name and so on)
    I really have no idea what else i can do, so please someone help! 😊
    (I also wrote an Email to the support of phase one, but haven´t heard anything for over a week now.)
    Thanks
    Mel


    Two questions.

    What, if anything, changed on any of your systems about a week ago?

    When you say "sent an email" do you mean that you created a "Support Case" - the official and managed way to register a request for help from the Capture One Support Team?


    Grant
    0
  • Melanie Merget
    Hi,

    nothing changed, that is the weird thing, and the reason why i have no idea.

    I wrote an E-mail to the support side.

    thanks

    Mel
    0
  • SFA
    [quote="Mel40000" wrote:
    Hi,

    nothing changed, that is the weird thing, and the reason why i have no idea.

    I wrote an E-mail to the support side.

    thanks

    Mel


    No idea where yo might have sent the email but I think you would be better to create a Support Case and access the official Support Team's communications loop.

    HTH.


    Grant
    0
  • Robert Whetton
    have you tried viewing via web browser rather than app?
    0
  • Melanie Merget
    I need to view it with the App, cause that is the way my customers choose their pics.

    Mel
    0
  • SFA
    Is this the older version or the newly announced version?
    0
  • Robert Whetton
    [quote="Mel40000" wrote:
    I need to view it with the App, cause that is the way my customers choose their pics.

    Mel

    it's a trouble shooting step..
    0

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