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Can't edit

NNN636293626857448181
Hi!

Just downloaded Capture One and installed. Can select file (.CR2/JPG) to edit but will not allow any adjustments. Can anybody help?
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Comments

7 comments

Date Votes
  • Benjamin Liddle
    As nobody's sent you a response, I suggest creating a support ticket via the link in my signature.
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  • Permanently deleted user
    Go to preferences .... under "Image".... "allow jpeg editing".
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  • NNN636293626857448181
    I do not have that editing option in the settings... And I have filled out the ticket already.
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  • SFA
    [quote="NNN636293626857448181" wrote:
    Hi!

    Just downloaded Capture One and installed. Can select file (.CR2/JPG) to edit but will not allow any adjustments. Can anybody help?


    During a trial you can run Capture One in one of 4 modes

    DB
    For Sony
    Pro for Sony
    Pro

    You need to run as Pro for CR2 files. And then make sure that editing Canon files is active.

    Which do you select when you start the program?


    Grant
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  • NNN636293626857448181
    [quote="SFA" wrote:
    [quote="NNN636293626857448181" wrote:
    Hi!

    Just downloaded Capture One and installed. Can select file (.CR2/JPG) to edit but will not allow any adjustments. Can anybody help?


    During a trial you can run Capture One in one of 4 modes

    DB
    For Sony
    Pro for Sony
    Pro

    You need to run as Pro for CR2 files. And then make sure that editing Canon files is active.

    Which do you select when you start the program?


    Grant



    I have downloaded the Pro version and just for sure I reinstalled it several times, nothing helped though.
    How can I make sure that editing Canon is active? Are there some kind of settings for that? I wasn't able to find it.

    Thanks!
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  • John Doe
    There's only one version, you select the license from within the app (Capture One 10 > License in the macOS version, don't know where this is in the Windows version).
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  • NNN636293626857448181
    [quote="John Doe" wrote:
    There's only one version, you select the license from within the app (Capture One 10 > License in the macOS version, don't know where this is in the Windows version).



    Oh thank you very much!! That's why I could not find on the website! You are the best, it is working now!

    Thanks 😊
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