ExFat drive

Fred7374

• August 14, 2012 09:50

Hello,

I currently work with a PC (windows 7) and a Mac (OS X 10.8 ). To share data between the two systems, i have a hard drive in exFat format.

I know if i want to switch my Capture One session between PC and Mac, I have to delete the file .col50 and recreate it. But the problem is that if I try to open a session stored on the ExFat hard Drive on my Mac, the pictures don't appear in the Capture One browser (the squares are empty).

http://frederic.vesin.perso.sfr.fr/Download/pbCaptureOne.jpg


If I copy the session folder on the hard drive of my Mac, there is no problems! That why i thinks that Capture One have a problem to read ExFat hard drive on Mac (on Windows, there is no problem!)

Is there a solution to my problem ?

Thanks,

Fred

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  Drew Altdo

  • August 15, 2012 13:54

  Extended FAT is, supposedly, supported on Mountain Lion so it should work.
  If possible I would check the behavior on a Mac 10.7 system to see if it is something other than OS compatibility. Something as simple as a parent folders permissions perhaps?

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  Fred7374

  • August 15, 2012 20:09

  Thanks for answer!
  
  Before your test, I checked folder permissions and all have a read and write permission!

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  Drew Altdo

  • August 16, 2012 06:51

  [quote="Fred7374" wrote:
  Thanks for answer!
  
  Before your test, I checked folder permissions and all have a read and write permission!

  
  
  Yes, the permissions may SAY they are Read and Write but their behavior may say otherwise 😉

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  Fred7374

  • August 16, 2012 08:49

  [quote="Drew" wrote:
  Yes, the permissions may SAY they are Read and Write but their behavior may say otherwise

  
  
  Yes indeed, so I'm waiting for your test!

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  Fred7374

  • August 31, 2012 07:44

  Hello,
  
  Some news about my problem ?
  
  Thanks
  
  Fred

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  Drew Altdo

  • August 31, 2012 08:48

  [quote="Drew" wrote:
  ...
  If possible I would check the behavior on a Mac 10.7 system to see if it is something other than OS compatibility. Something as simple as a parent folders permissions perhaps?

  
  
  Fred,
  Did you create a support case?
  Did you test the suggestion above?
  We are awaiting news about your problem. 😉

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  Fred7374

  • August 31, 2012 11:51

  Thanks for answer!
  
  yes i checked the autorisation, en i can read and write but i don't have more information! :
  
  http://frederic.vesin.perso.sfr.fr/Download/permissions.jpg
  
  I did some tests and i noted that if i delete the file .cos in the settings50 folder, C1 displays again the picture in the C1 browser! But if I close C1 and I open the session again, the problem reappear!
  
  I don't created a support case: where can i do it ?
  
  Thanks
  
  Fred

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  Drew Altdo

  • August 31, 2012 11:56

  Please create a support case here;
  http://www.phaseone.com/en/SupportMain/ ... pport.aspx

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  Fred7374

  • September 01, 2012 07:00

  Thanks for the link! But can i create support case with my trial version because the product key is asked!

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  Paul Steunebrink

  • September 01, 2012 08:35

  [quote="Fred7374" wrote:
  Thanks for the link! But can i create support case with my trial version because the product key is asked!

  
  Yes, you can. Skip the field.

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  Fred7374

  • September 01, 2012 12:17

  [quote="Paul_E" wrote:
  
  Yes, you can. Skip the field.

  
  
  Ok, thanks, I just create a support case!
  
  Thanks all for your help!

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