Capture One 9 crashes at startup

DovBM

• March 01, 2016 09:13

Reinstalling the software does not work.
Start with option key does not work.
Mac Mini 2012, 2.6 GHz Intel Core i7, Intel Graphics 4000 1536 Mo, 16 Go Memory, OS X El Capitan 10.11.3

0

• 

  John Doe

  • March 01, 2016 10:13

  Same machine and configuration here (except 2.3 GHz), no problem AT ALL.
  
  Very weird.
  
  Is there anything in the logs that would point to a potential suspect?

  0
• 

  peter Frings

  • March 01, 2016 18:04

  I had the same thing a couple of months ago, and just the other day a guy on Twitter asked for help with the same problem. I mangaged to help myself and the twitter guy with the instructions to reset the openCL support preferences.
  
  More info here: https://www.phaseone.com/en/Search/Arti ... nguageid=1
  
  You may have a different problem, but it's probably worth a try.
  
  HTH,
  Peter.

  0
• 

  DovBM

  • March 01, 2016 23:50

  Unfortunatly, this does not work. Crash when OpenCL is forced off. Thanks for the suggestion Peter.

  0
• 

  John Doe

  • March 02, 2016 01:44

  Try to create a new user (System Preferences > Users & Groups), log in this new account and launch CO from there.
  
  That's something I do when I get weird bugs with some application; helps to rule out any system-wide problem: if it works fine in the new account, then it means there's something conflicting in the old one.

  0
• 

  DovBM

  • March 02, 2016 08:18

  Thanks John. It worked in a new account. Now I just have to find the culprit...

  0

Post is closed for comments.