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CO 7.1.1 has been importing for 36 hours

Comments

12 comments

  • Paul Steunebrink
    Size of your previews, amount of RAM, OS X, GPU, amount of free RAM: to mention some parameters that affects performance and might be interesting to share.

    I mean, not mention any parameter is a bit silly too (no offense).
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  • Ian Young
    Good point, sorry:

    2.6GHz Core i7 (4 core, HT [8 'cores'])
    OS X 10.8.3
    16GB RAM, 5.83GB "inactive", 487MB "free", (it was this slow even when the free size was 4GB)
    NVIDIA GeForce GT 650M 1024 MB

    CaptureOne is using 2.30GB of RAM and 100% of a single core (though obviously, the load moves from core to core). That load hasn't changed since the beginning, but the relative "processing" speed has gotten lower and lower, even when capture one is the only thing running. (in addition, the other 3 cores are only at ~12-25% load). So whatever's going on, it's only going on in one thread, and it's not using much memory to do it. Previews are full size.

    Thinking it was a catalog problem, I cleared it out in CO6 and rebuilt it, which (building and making full-size previews) took under 40 minutes on the same computer.
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  • Ian Young
    Well, after 52 hours, it finally crashed. It was on image 14402 of 15203 when last I checked on it.

    Then the error reporter crashed as I was adding content.
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  • Permanently deleted user
    My computer has done the EXACT same thing as yours on EVERY new version of C1-7. I've tried fresh installs, referenced vs managed, different hard drives with terabytes to spare. All of this on mountain lion with a hexacore 3.33 ghz Xeon, 16gb ram, ssd drive for os, quadro 4000 for the Mac, and a partridge in a pear tree!

    Sorry phase one, the problem is with your coding - not out machines.

    I'm sticking with Lightroom and I hate Lightroom until your product works properly. Importing is a very basic function. Btw, I can import my entire library to Lightroom and aperture with no hiccups.
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  • alessandro ceccnoi
    I must Say that importing is a major problem, and a very basic one. I for one have opened a case, sent all the file as required, done this and that. Cancelled old catalogs, session what ever..... But it still crashes upon importing more than a few files.......I am relay stunned.... Because the look and fell of the images is great and I do want it to work well.... But if I can't import what good does it do to me?

    Alessandro
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  • Christian Gruner
    We do test with many thousands of files before releasing the software, and don't see those crashes ☹️

    If you haven't done it already, please create a support case, so we can be rid of this annoying crash.
    Be sure to include system profile, log files and crash reports.
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  • Permanently deleted user
    How about doing it with 50k files and get back to us? Otherwise like the previous poster said, you're eastong our time.
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  • alessandro ceccnoi
    [quote="Christian Gr" wrote:
    We do test with many thousands of files before releasing the software, and don't see those crashes ☹️

    If you haven't done it already, please create a support case, so we can be rid of this annoying crash.
    Be sure to include system profile, log files and crash reports.


    I have opened a case, send all my archive logs and waiting for an answer since it is the easter holidays....
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  • Ian Young
    [quote="Christian Gr" wrote:
    We do test with many thousands of files before releasing the software, and don't see those crashes ☹️

    If you haven't done it already, please create a support case, so we can be rid of this annoying crash.
    Be sure to include system profile, log files and crash reports.


    I have filed a report. As a side note, the "upload file" dialog (on mac, in Chrome) would not allow me to upload non-image files (such as 'log.txt').
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  • Paul Steunebrink
    [quote="NN892931" wrote:
    [quote="Christian Gr" wrote:
    We do test with many thousands of files before releasing the software, and don't see those crashes ☹️

    If you haven't done it already, please create a support case, so we can be rid of this annoying crash.
    Be sure to include system profile, log files and crash reports.


    I have filed a report. As a side note, the "upload file" dialog (on mac, in Chrome) would not allow me to upload non-image files (such as 'log.txt').

    Tip: zip files before upload
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  • Ian Young
    If I had to guess, just shot-in-the-dark style, I'd suspect it was some problem with SQLite. I need to see if the cocatalog file is corrupt, or if I can look at it to see what the tables are like, but my guess is that as the rowcount goes up, the insertion time gets longer and longer and longer until it finally dies. Which would be an especially bad problem because it's not actually PhaseOne's fault, in a way.
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  • alessandro ceccnoi
    [quote="Paul_Steunebrink" wrote:
    [quote="NN892931" wrote:
    [quote="Christian Gr" wrote:
    We do test with many thousands of files before releasing the software, and don't see those crashes ☹️

    If you haven't done it already, please create a support case, so we can be rid of this annoying crash.
    Be sure to include system profile, log files and crash reports.


    I have filed a report. As a side note, the "upload file" dialog (on mac, in Chrome) would not allow me to upload non-image files (such as 'log.txt').

    Tip: zip files before upload


    Oh they have been ziped alright..... that is not the problem
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