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Can't rename files stored on NAS

Ian Pollen
I am a new user of Capture One Pro so not sure if this an old problem.
I cannot rename files stored on a NAS. I receive an unknown error message dialog box.
Same problem with both batch rename and single files.

Works perfectly on locally connected drives.

Ian
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Comments

9 comments

Date Votes
  • Paul Steunebrink
    Could it be a permissions issue?
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  • Ian Pollen
    Hi Paul,

    File renaming works perfectly in all other software including Lightroom.
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  • Paul Steunebrink
    Ok, but let's check what Capture One thinks…

    In the Library tool, Action menu (small triangle right), Show Info.
    In the Info pane, check the permission status. Should be read & write.
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  • Ian Pollen
    Permissions: All

    I did try mounting the NAS share as a windows mapped drive letter and renaming works perfectly.
    I tend not to map my shares but instead access the share directly with the UNC path

    \\NASRAID2\photos
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  • Paul Steunebrink
    There is a known bug with UNC path in CO 7.1.4. Are you on 7.1.5 already?
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  • Ian Pollen
    Yes I am running v7.1.5
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  • Paul Steunebrink
    [quote="NN634993145170854735UL" wrote:
    Yes I am running v7.1.5

    I suggest you report to Phase One in a support case.
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  • Ian Pollen
    Yes I am in the middle of a support call now.
    Will report back any useful information.

    All the best, Ian
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  • Ian Pollen
    Quick update on this ongoing rename problem.
    Problem still exists in v7.1.6 and has now been recognised by support as a bug.
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