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After updating C1 random images show up all black

NNN634665269316987988
After updating C1, some of my D800 and IQ160 images which previously showed up normally are come up as black images - both the thumbnail and large preview.

Confirmed the files are not corrupt by opening them in lightroom and camera raw. They opened normally.

Anyone have the same issue? Any idea how to fix?
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Comments

8 comments

Date Votes
  • Jim_DK
    I vaguely remember a bug in a version where WB values were not updated properly when migrating.

    What build are you using? Check you have the latest (8.3.4)
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  • NNN634665269316987988
    Thank you for the reply, James.

    Yes, I am using the latest build (8.3.4). Any ideas?
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  • Christwo
    Had the same issue with the windows version on 8.3.4, had to reset and process again.
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  • NNN634665269316987988
    Thanks for the input. How do you go about "resetting"?

    Tried resetting adjustments for the black images but that doesn't seem to change anything.
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  • Jim_DK
    Try resetting the WB tool (using the local reset on the WB tool's tool bar)

    http://help.phaseone.com/en/CO8/Optimiz ... aspx#item5

    Contact support if it doesn't resolve and they will dig deeper into the issue: http://support.phaseone.com
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  • Christwo
    "Reset adjustments all all selected variants" the back arrow pointing at the vertical line key. Hope it works for you!
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  • SFA
    [quote="Christwo" wrote:
    "Reset adjustments all all selected variants" the back arrow pointing at the vertical line key. Hope it works for you!


    If that works then at a guess it might suggest that there is something amiss in the internal indexing of the catalog (or session) database that is perhaps the result of a corruption (cause probably unidentifiable) in one of more of the edit files related to the affected images.

    I had something like that once a couple of years ago with a session. It kept crashing when try to scroll through using the browser. 2000 images that visually seemed OK - until I stumbled across one that showed a corrupt (in my case) thumbnail and preview. Re-generating the preview made no difference to the corruption. So I deleted the edits for that image (basically what Christwo is suggesting), re-edited the problem image and all was well.

    I never did find out why the edit file was problematic. I have not seen the problem again.


    HTH.



    Grant
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  • NNN634665269316987988
    Thanks to all for the replies.

    Unfortunately I have tried all suggestions and have not found a solution. Going to file a support case and see what happens. Will report my findings.
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