C1 Pro installation crashes under 10.3.8 and PowerBooks
Hello from France Phase One and others,
I will probably buy C1 Pro and i am just testing it for now. But i have several problems with it. Firts, the installer crashes systematically at the end, more precisely, juste after the copy in /library/colorsync/profiles of the third P25 profile. There is only few profiles and the Photoshop .csf file to install before the end of the installation. As my system is very new (two weeks) i was very disapointed when the crash (C1 Pro Installer has quit inopinement) comes. I think it is not serious for the system like a kernel panic, but i hate this too. I have erased the C1 Pro install.log in console logs and have rerun the installer and at this time, there is no problem, the installer complete OK and add the few profiles and .csf file i talk about at the beginning (i see this in the new C1 Pro install.log file it creates -> present files where not touched, only the lacking ones were). I need to precise that my system is very clean and i repair permissions since the first day at each time i introduce a prog on it.
To be more complete, i have been capable to reiterate that one another time after a complete cleaning of the C1 Pro installation (erased all the things the installer listed in the log file it creates). The crash is systematically at the same time, at the same position on the installation process and a rerun after, it complete like a charm. The system is under 10.3.8. and completely updated before installation of C1 Pro.
One more thing, i have an old titanium 500 MHz with 768MB RAM and the same Panther system (no clone, separated installations) and the crash is the same and the workaround too (rerun installation).
I am very disapointed for my new system because i like it and i really hate crash programs. Are these crashes without a risk ? I am under Apple laptop since 3 year and i think i well know the global system (it is why i describe all the elements to explian my problem).
I have not seen other posts about that. I am the only one ? Please, Phase One, can you confirm me that problem, i am anxious about a bad installation and i really love RAW and C1 Pro.
Sorry for this long post, but i have seen another problem in the color preferences, in the first tab about the material profile attributed. I have a EOS 300D and i take photos under Adobe RGB (1998) profile. The profile list lists the EOS 300D (that i select) and automatically put the generic profile for EOS 300D as the default profile (there are two profiles for it: generic and sunlight). When i want to see more profiles, i select the \"see all\" element and the list appears for each material and few other profiles appears at the end like my EPSON printer ones (i do not know why). My problem is that i can't found Adobe RGB (1998) in this list and more important, that i can't choose another profile just to see because the \"selected\" becomes blank selected when the list close. And then, when i attempt to reopen it, the preference pane become blank. If i trash the Phase One .plist preference file and reopen C1 Pro, the color preference tab reappears and i can do everything i want exept waht i have describe before. I precise that the first time we open the preference tab, there is a (( null )) selection at the top of the recommanded list for the material. I do not understand why. Is there a link ?
Wahoo... sorry again for this long post but i have tried to describe the more preciseley in can. Sorry too for my so poor english. I hope Phase One or every one can confirm these observations/problems and can answer some of my little questions like for Adobe RGB (1998) selection at the place of Generic EOS 300D profile.
Thank you very much and bravo for this very usefull software.
Nicolas NAVARRO. ☹️ 🙄 [/b]
I will probably buy C1 Pro and i am just testing it for now. But i have several problems with it. Firts, the installer crashes systematically at the end, more precisely, juste after the copy in /library/colorsync/profiles of the third P25 profile. There is only few profiles and the Photoshop .csf file to install before the end of the installation. As my system is very new (two weeks) i was very disapointed when the crash (C1 Pro Installer has quit inopinement) comes. I think it is not serious for the system like a kernel panic, but i hate this too. I have erased the C1 Pro install.log in console logs and have rerun the installer and at this time, there is no problem, the installer complete OK and add the few profiles and .csf file i talk about at the beginning (i see this in the new C1 Pro install.log file it creates -> present files where not touched, only the lacking ones were). I need to precise that my system is very clean and i repair permissions since the first day at each time i introduce a prog on it.
To be more complete, i have been capable to reiterate that one another time after a complete cleaning of the C1 Pro installation (erased all the things the installer listed in the log file it creates). The crash is systematically at the same time, at the same position on the installation process and a rerun after, it complete like a charm. The system is under 10.3.8. and completely updated before installation of C1 Pro.
One more thing, i have an old titanium 500 MHz with 768MB RAM and the same Panther system (no clone, separated installations) and the crash is the same and the workaround too (rerun installation).
I am very disapointed for my new system because i like it and i really hate crash programs. Are these crashes without a risk ? I am under Apple laptop since 3 year and i think i well know the global system (it is why i describe all the elements to explian my problem).
I have not seen other posts about that. I am the only one ? Please, Phase One, can you confirm me that problem, i am anxious about a bad installation and i really love RAW and C1 Pro.
Sorry for this long post, but i have seen another problem in the color preferences, in the first tab about the material profile attributed. I have a EOS 300D and i take photos under Adobe RGB (1998) profile. The profile list lists the EOS 300D (that i select) and automatically put the generic profile for EOS 300D as the default profile (there are two profiles for it: generic and sunlight). When i want to see more profiles, i select the \"see all\" element and the list appears for each material and few other profiles appears at the end like my EPSON printer ones (i do not know why). My problem is that i can't found Adobe RGB (1998) in this list and more important, that i can't choose another profile just to see because the \"selected\" becomes blank selected when the list close. And then, when i attempt to reopen it, the preference pane become blank. If i trash the Phase One .plist preference file and reopen C1 Pro, the color preference tab reappears and i can do everything i want exept waht i have describe before. I precise that the first time we open the preference tab, there is a (( null )) selection at the top of the recommanded list for the material. I do not understand why. Is there a link ?
Wahoo... sorry again for this long post but i have tried to describe the more preciseley in can. Sorry too for my so poor english. I hope Phase One or every one can confirm these observations/problems and can answer some of my little questions like for Adobe RGB (1998) selection at the place of Generic EOS 300D profile.
Thank you very much and bravo for this very usefull software.
Nicolas NAVARRO. ☹️ 🙄 [/b]
0
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First check your premissions on you harddrive with Disk utility
/Applications/Utilities/Disk Utility
Also try download installern again so there isn't anything damaged.
There is no known issues with the installer.
Known install problem is if you drag the installer out of the .dmg, if you do this then it will not work, you have to run the installer from the mounted dmg file.
Other questions I have answerd in your other post.0 -
Hello one more time,
Thank you to help me for this post and my other one. For this post, as i have said at the beginning, i can affirm that all the permissions have been repaired before installation and more generally at each installation on the PBG4. I seem that it is not the reason of the crash. My second computer (titanium) have had the same problem and it was also permissions repaired before installation and for a long time for all installations i did. The systems have been put off then on (not sleeping) before C1 Pro installation. I think it is not the reason here too.
The two systems have been updated progessively in the time without problems. Each one is runing X 10.3.8 and is very stable and no games, no bad progs, just clean stuff. It is veridic.
I do not want to insist and to said anything bad about C1 Pro but i am 99% sure that there is a problem. I can reproduce this crash systematically on the two systems. It exactly arrive at the same step of the installation, the end. Few profiles are not installed and the program is correctly installed and work fine. I think it is related to 10.3.8, perhaps the Intego VirusBarrier or a peripheric (Epson Stylus RX500 connected or ethernet connection...). I do not know and if you said that there is not soucy about the system when a crash arrive, i trust you. Have you tested the installation on a system full updated with 10.3.8 and last security updates ? It is very recent and perhaps it is a new problem of compatibility with C1. I am probably naive but can you confirm ?
Other problem i talk about was the ((null)) profile menu problem at the first C1 Pro installation (the clean working one). I fwe choose EOS 300D geneirc and wants to select \"all\" after this, no menu selected and a blank menu preference appears. If the first time you choose EOS 300D sunset, it is not the default choice and ((null)) top menu choice automatically disappear and we can browse between all the selections without a problem. It is strange but i have found this workaround. It is not a big problem, or a problem, but it is a default (sure) because to use color preferences in the future, you need to delete C1 Pro .plist pref and you need to give your parameters again. It is just a signalement that have made me inquiet the first time i discover C1 Pro. I am maniak...
Thank you again and i hope you will confirm or verify these points for further releases of C1 Pro. I am a newbie but i think it is really a little bug because of its reproductibility on two systems not made at the same time.
Thank you for your time and i hope hearing of you.
Sincerely yours,
Nicolas NAVARRO.0 -
Nicolas,
One thing you can try to do is to open the Console applicatoin and look at the log while you're performing the installation. It can possibly give you more accurate error messages.
If you use French (or any other language except english), try to switch to english for the installation. It's very unlikely, but I've seen problems with localized versions.
Something is wrong. I had no problem on my systems. All running 10.3.8.
Goood luck and keep us posted.0 -
I also have problems with the Capture One Installer crashing on my system. This has occured each time since either the 3.5.x or 3.6.x releases (can't remember exactly which). I have reported this before with crash logs. I sent the latest log after the installer crashed two days ago.
No harm comes from the crash at all.
The point in the installation where the crash occurs seems to have changed over the last few months. It used to happen when running the exit script (the bit that just opens the Capture One folder) but now it happens at the profile installation stage, as Nicolas describes. It currently installs the profiles up to P20 Portrait (I think), then it seems to get stuck (the P20 portrait profile doesn't get written) and after a few seconds pause, the installer crashes.
It is very reproducible on my system IF you remove all the Capture One profiles from the Colorync folder (i.e. the situaion you would have if you were installing the software for the very first time). If the profiles are already there, the installer runs fine. It also runs without problems if you run it for a second time straight after the aborted first run.
The Console and System logs don't report any error messages, but a crash log is created
My OsX installation is sound, although a 'little tweaked'. I guess this is a conflict between MindVision's FileStorm (which the installer is created from) and a third party driver, rather than the PhaseOne components (since the installer runs OK the second time). Are MindVision aware of any problems?
Still, I think this should be addressed, as it gives a poor impression of Capture One to new customers.
Jason0 -
Hello,
Thank you Jason for contributing to this post. I thank you to your comments that are very clear and confirm me that nothing dangerous has arrived to my system with the multiple installer crashes (first one and the others to try understanding what is going wrong). As i can not explain in english as well as you do, but i understood clearly what you have said, i just want to insist and confirm one more time by saying you are right and that you have explain the (my) problem with a big clarity. Thank you again. It is true that it gives a special impression when you want to test the prog for the time (i am an amateur and a student). 499 Euros for the program is expensive but it is very good program. However, this little (problem) is \"frustrant\" for a future new C1 Pro customer. I hope this will be corrected in the future relaeses because i amconvinced with the Jason contribution i am not the only one. My system is new and very clean, i do not think it is in relation with it).
Thank you Jason, and Phase One.
Sincerely yours,
Nicolas NAVARRO.0
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