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Windows 7 SP1 / Office 2010 doesn't work with EM2

NNN634413254928056693
Hi Community,

we use in our company Expression Media2 on 4 clients. But the only client which work is the Mac Client. On the other 3 clients we have Win7 SP1 32bit and Office 2010 installed and EM2 crashes everytime I try to open a location with EM2-Files. I saw in the topic above that I have to disable the visual effects, but this doesn't work, too.

Please help me! Or is there an alternative to EM2? EM3? 😎
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Comments

3 comments

Date Votes
  • NNN634413254928056693
    I forgot to tell you, that one of the three clients create a Eventlog. Maybe it will help you:


    „Name der fehlerhaften Anwendung: Media.exe, Version: 2.0.2096.0, Zeitstempel: 0x49bab32a
    Name des fehlerhaften Moduls: ntdll.dll, Version: 6.1.7601.17514, Zeitstempel: 0x4ce7b96e
    Ausnahmecode: 0xc0150010
    Fehleroffset: 0x00083f7e
    ID des fehlerhaften Prozesses: 0x64c
    Startzeit der fehlerhaften Anwendung: 0x01cc194b3bf86ea7
    Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Expression\Media 2\Media.exe
    Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
    Berichtskennung: 85bd5fb6-853e-11e0-8cdc-0024e8921b70“
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  • rmoorlag
    Hello NNN634413254928056693 (?),

    I think you better log a support call for this.
    I'm on Win7 SP1 32bit + Office 2010 + EM2 without any problems.

    Roelof
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  • rmoorlag
    Please help me! Or is there an alternative to EM2? EM3?

    The successor of EM2 is not called EM3 but MP1 (Media Pro 1), the forum of MP1 is here:
    Roelof
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