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C1 crashes by clicking live view

JohannesR
With C1 11.3 on macOS 10.14 the application crashes immediately when clicking the liveview button in the tethering tab. No matter if a camera is connected or not.
Anyone else having the same issue?
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Comments

21 comments

Date Votes
  • JohannesR
    Deleting prefs did the trick!
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  • Christian Volk
    I can confirm this on my imac with 11.3.
    What exactly did you delete?
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  • JohannesR
    i did this:
    https://www.phaseone.com/Search/Article ... cleid=1167
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  • SFA
    [quote="JohannesR" wrote:
    i did this:
    https://www.phaseone.com/Search/Article ... cleid=1167


    Presumably just the part that refers to deleting the preferences and not the full uninstall?
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  • JohannesR
    Exactly. Please be aware that this procedure will delete all your settings like renaming scheme, import folder, etc.
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  • Simon Glenister
    JohannesR,

    After deleting the pref file are you finding that Tethering is working with C1 11.3 and Mojave. For me, having upgraded without thinking about C1, I simply get a message saying 'No Camera Detected' when connecting my D750 and have assumed thus far this is down to P1 not currently supporting Mojave.

    Would be helpful to know whether others are successfully using tethered capture with C1 11.3 and mojave...
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  • Christian Volk
    Just did a simple test and delete only the preference-file with this command:
    defaults delete com.phaseone.captureone11

    When I click the live view button, C1 doesn't crash anymore.
    Next I will test tethering with my canon.
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  • Simon Glenister
    That's great and thank you for testing whether tethering is working for you. I look forward to hearing the outcome of your testing...
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  • Christian Volk
    Tethering is also working after preference reset.
    I did a test with my canon 6d mark ii.

    Tomorow I will test some of my editing workflows with c1 and if I won't find any errors, I will also update my productive MBP 2018 with Mojave 😉
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  • Simon Glenister
    Sadly tethering isn't working for me after a preference reset using a Nikon D750, C1 still shows 'No Camera Attached'. Clicking the 'Live View' button doesn't crash C1 so that is at least a good thing.

    I've also tried deleting the Capture One/CaptureCore folder in Users/Shared folder but to no avail.

    I'm assuming for now this is down to P1 not yet supporting mojave as my mac is definitely seeing the camera and I can happily control it using other software, so I know it's not my tether cable or USB port.

    Long shot but I don't know if anyone is able to test tethering using a combination of C1 11.3 running on macOS mojave 10.14 with any Nikon camera (ideally a D750) to see if they have the same issue and determine whether this is a specific Nikon issue.
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  • Benjamin Liddle
    Best option here is to create a tech support case (via the link in my profile) and send us your log files, which can be generated via the Scripts > Get Logs option.
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  • Simon Glenister
    Hi Ben,

    I have already raised a tech support case, it is number 300.772. I'm happy to send a log file, do I need to have my camera plugged in prior to creating the log?

    My 'concern' is that whilst I appreciate mojave is not yet supported, others appear not to be expriencing any tethering issues under macOS mojave and are reporting everything working as expected, so trying at this stage to ascertain if something else could be going on?
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  • Benjamin Liddle
    I'd agree with your apprehension. You don't need to have the camera attached, though it helps, and if you have a rough timeframe of the last time the specific crash occurred that will help as well.
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  • JohannesR
    For me the reset worked, camera (Fuji XT2) is detected by C1.
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  • Simon Glenister
    Hi JohannesR,

    So that's Canon and Fuji tethering... hoping someone can confirm whether there are issues with C1 and Nikon?
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  • Anthony Sbarro
    Live View crashed for me on my 2017 iMac with a Fuji XT2. I completely uninstalled C1 and reinstalled restarting my computer, etc. Still crashing when selecting Live View. I unplugged all USB devices (camera, HDD, etc) from my computer and Live View still crashed. I also ran this on my 2014 MacBook Pro and found it did not crash. I suspect this issue is graphics card related.

    iMac - 27" 2017 3.4 GHz i5, Radeon Pro 570 4096 MB
    MacBook Pro - 13" 2014 2.8 Ghz i5, Intel Iris 1536 MB
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  • JohannesR
    did you try the terminal-command to delete the prefs?

    defaults delete com.phaseone.captureone11
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  • Anthony Sbarro
    [quote="JohannesR" wrote:
    did you try the terminal-command to delete the prefs?

    defaults delete com.phaseone.captureone11



    Yes. I did this after I had manually deleted but but it didn't seem to make a difference.
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  • Christian Volk
    Please try exactly these steps:
    1. close all instances of C1
    2. run "defaults delete com.phaseone.captureone11" from terminal. (This will also work with C1 11.x)
    3. Wait some seconds.
    4. Start C1 and start liveview - C1 shouldn't quit.

    Deleting the prefs-file doesn't work, because MacOS caches these files in systemcache.
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  • Yaroslav Danylchenko
    defaults delete com.phaseone.captureone11 was fixed liveview issue on 11.01
    thanks!
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  • Eric Wynn

    I have the SAME issue with C1 on the latest version any advice? 

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