Nikon D810 Limited Support
I am new to the Capture One family, and I just started with CP7 beta for use with my Nikon D810. Why would CP7 beta fully support uncompressed NEF, and version 8 not? This doesn't make sense to me. Further more, on your website, when you click on "Supported Cameras" the D810 is shown - but the "comments" field is empty. Don't you think stating uncompressed files not supported should have been mentioned in the comments field next to D810? Perhaps even a "Please do not update if using uncompressed D810 NEF raw file" or something to that effect. As a result of this oversight, I am unable to view my uncompressed RAW files in CP7, because my catalog has been updated with version 8. I think it's important you disclose this limited capability before more users make the mistake of upgrading. I'm extremely dissatisfied at the moment. How long until an update is released to fix your oversight?
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I woke up to the news go CP* and paid for it so I could use my new 810. Downloaded it, ran off to a job and found out on set that my new software wouldn't open the files with my client standing there waiting. Not a good day. Stuck again using Lightroom which I don't like but unfortunately am getting used to. Bad day. 0 -
Capture One 8 supports the same D810 files as 7.2.4 beta did. 7.2.4B was limited to compressed Raw as well. If you have an example of a Raw file that worked in one version but not the other please send it to us in a support case and we can investigate further. 0 -
C1 7 was also in more ways limited to Nikon RAW files. In combination with a D7100, no 5/4 relation was supported. Now, with D810 there's also a new RAW format (sRAW). Could somebody just try all possible settings in the RAW preferences of a D810? I understand, supporting of about 4 different sizes and 3 different compressions for only 1 camera eventually would lead to a nervous breakdown of the RAW support team if all 300 "supported" cameras should get the same service.
But then, in the list of "supported cameras" should be a list of which kind of files PhaseOne really supports.0 -
Jon, that is incorrect. CP 7.2.4.20 beta 1 fully supported uncompressed NEF raw from the D810. I was using this version right before updating to the CP8. 0 -
I re-installed the 7.2.4 beta and I am using this with my
Nikon D810 for now.
It is kind of annoying that Pro 8 doesn't support uncompressed
raw images though.
Hopefully there is an update soon.
I am running both 7.2.4 beta and Capture Pro 8 right now.
I just did a comparison video of Capture One Pro vs Adobe
Camera Raw.
No surprise, Capture One looks better.
https://www.youtube.com/watch?v=Y3yJa2P0Aus
Craig0 -
Capture One 8 also does not support uncompressed raw files on a tethered session.
Files are coming through tether but shows a strange white washed out looking image - goes back to normal when only when changed to compressed.
I second earlier posts that I wasn't having problems reading (through hot folder capture) or importing uncompressed files on 7.2.4 beta 1 on OS X 10.9.4.
Some Iso readings are also coming out all wrong,
1250 showing as 1270, 2000 as 2016 - not crucial at the moment - just a little annoying.0 -
Also annoying that once session has been opened by v8 it becomes a v8 session file and session can't be opened by v7 any longer.. Much prefer the way it was when transiting from v6 to v7 where a duplicate session file was created. 0 -
NNN635465123121866640 & Craig, it seems that if you import uncompressed raw through 7.2.4b (I tested on a new session with capture folder set to the capture folder of 8's session) you could read the uncompressed raw fine on 8. To be sure I wasn't imagining things, I did a further test - both tethering and importing through 8 and raws are still coming in corrupted. Could be useful to some who does not shoot tethered and wants to import uncompressed raws to work on the new 8 platform? 0 -
Im so mad I could spit tacks. WTF...I never shoot anything but uncompressed! Most pros don't. I too downloaded the "update" thinking that I was going to be able to work on my images and lo and behold....milky-pink garbage. This is such bullxxxx from a company that is sending out a product designed for RAW shooters. Why not just say that the camera isn't fully supported?!
I suppose now we'll have to pay for an update to actually support the files we've already shot!
That's fine guys- Iridient Developer works just fine with uncompressed D810 files. Some say it produces better results than C1Pro EVER did.
I wish I hadn't spent money for this garbage. I've been using C1Pro for 10 years with no problems. I have a right to feel cheated, lied to and let down. This oversight is completely unprofessional and disgraceful.0 -
The more I think about this the more insulted I get. Just to be clear: We could all download a beta version of D810 supported software and NOW we get to PAY for the same limited support. We get to PAY to be beta testers for support we've patiently waited for and been stupid enough to believe would FULLY support our cameras? When Phase One says supported it has ALWAYS meant FULLY SUPPORTED not PARTIALLY SUPPORTED. Not now! NOW it means we should feel lucky to get whatever we get. Funny that this never happens for Canon users or Leica users. The 5D Mark III comes out- BAM...supported! Not partially but fully. Leica...BAM...same day..fully supported.
At the very least they could apologies for the misinformation but, no, instead we get some cold, icy remarks that state that the product functions just like the beta....like they're doing us a favor. I paid for a functioning fully supported product and what I got for my money was nothing more than someone else got for free. I didn't try the beta because I don't shoot compressed files- that's why I've always used C1Pro in the first place. They've always done the best conversions in my opinion- that's why I've always stuck with them. If I wanted to shoot jpegs (or some other degraded file format) I wouldn't need to pay for a RAW converter- would I? Don't we have the right to expect some truth in advertising from a company selling $30,000.00 medium format solutions and software? And don't you dare bother to tell me that other solutions work fine and that I should use them- NO SIR. I paid for something that you said you support and I expect just that. You don't provide partial support and advertise it as full. Here's half a car- be happy!0 -
I am also quite upset over this D810 support. I was not invited to CP7 beta for D810. I was patiently waiting for D810 support from Capture One. Now it turns out that I will have to pay to get the D810 support where the camera was released while CP7 was current software!
No can do. Very unsatisfied. Phase one should release CP7 version with full support for all cameras shipped before CP8 was shipped.0 -
[quote="Klauss" wrote:
Also annoying that once session has been opened by v8 it becomes a v8 session file and session can't be opened by v7 any longer.. Much prefer the way it was when transiting from v6 to v7 where a duplicate session file was created.
CO8 creates a duplicate session file with the backup extension. Delete the CO8 version and rename the CO7 version.0 -
[quote="Robert2" wrote:
...
I wish I hadn't spent money for this garbage. I've been using C1Pro for 10 years with no problems. I have a right to feel cheated, lied to and let down. This oversight is completely unprofessional and disgraceful.
Try before you buy? There is a 60-day trial. Sorry you have missed that. In particular useful to iron out issues like you have. Within those 60-days, the issue might be solved.0 -
I switched to COP7 this summer after testing multiple RAW converters since I was looking for a replacement for Aperture.
It came out as the "best" converter for my work and style.
Happy to upgrade to COP8 but... My Nikon D4S files are corrupt in preview ! What is this ?!?
You van say what you want about Apple, but at each upgrade, everything worked fine and the upgrades went smoothly. You're messing with "products" where clients pay for and rely on for campaigns, launches,...
If a company would mess the same way in automotive or construction industry, they would be out of business in no time and a law case on top !
But NO we're just photographers doing "click click" all the time for their enjoyment.
Collegues persuaded me of the professionalism of Phase One but this is a shame !
MAKE MY D4S (and D810 for the other collegues) RAW FILES WORK IN COP8 BY MONDAY 22/09 AND SHOW YOU CARE !0 -
I have a D4s as well and all is working fine now with C1 8 Pro version. Shooting lossless compressed, will check with uncompressed!
Juerg0 -
[quote="Robert2" wrote:
The more I think about this the more insulted I get. Just to be clear: We could all download a beta version of D810 supported software and NOW we get to PAY for the same limited support. We get to PAY to be beta testers for support we've patiently waited for and been stupid enough to believe would FULLY support our cameras? When Phase One says supported it has ALWAYS meant FULLY SUPPORTED not PARTIALLY SUPPORTED. Not now! NOW it means we should feel lucky to get whatever we get. Funny that this never happens for Canon users or Leica users. The 5D Mark III comes out- BAM...supported! Not partially but fully. Leica...BAM...same day..fully supported.
At the very least they could apologies for the misinformation but, no, instead we get some cold, icy remarks that state that the product functions just like the beta....like they're doing us a favor. I paid for a functioning fully supported product and what I got for my money was nothing more than someone else got for free. I didn't try the beta because I don't shoot compressed files- that's why I've always used C1Pro in the first place. They've always done the best conversions in my opinion- that's why I've always stuck with them. If I wanted to shoot jpegs (or some other degraded file format) I wouldn't need to pay for a RAW converter- would I? Don't we have the right to expect some truth in advertising from a company selling $30,000.00 medium format solutions and software? And don't you dare bother to tell me that other solutions work fine and that I should use them- NO SIR. I paid for something that you said you support and I expect just that. You don't provide partial support and advertise it as full. Here's half a car- be happy!
Dear Robert,
I believe people had to wait months for 5D MK III support. Some were hacking the SDK before it became officially "supported". The D810 hasn't even been out for long! And as someone has mentioned - you didn't have to buy it, that's what the 60 day trial is for.0 -
[quote="NN182877UL" wrote:
I am also quite upset over this D810 support. I was not invited to CP7 beta for D810. I was patiently waiting for D810 support from Capture One. Now it turns out that I will have to pay to get the D810 support where the camera was released while CP7 was current software!
No can do. Very unsatisfied. Phase one should release CP7 version with full support for all cameras shipped before CP8 was shipped.
To be fair - Capture One left a note the morning 8 was released to inform that 7.2.4 will still be released in a few weeks with full support for d810.
CP8's new interface does look pretty neat but yea it probably sucks that 7 will end at 7.2.4 and we're eventually going to have to upgrade to 8. It is just a matter of time..
It wasn't that long ago that I upgraded from 6 to 7. What happened to 7.3 & 7.4?0 -
checked tethered shooting in the studio with Nikon D4s and C1 8 Pro: same as for D 810 C1 8 does not support uncompressed raw files, but it does it for lossless compressed and compressed.
Tethering went smooth like a charm, just incredible with the new live view and shooting from the MBP!
the question for me remains: is there a difference in IQ when shooting lossless compressed versus fully uncompressed?
I asked the same question to Nikon today and they answered that there is no IQ difference between lossless compressed and uncompressed.
Other informations or opinions?
Nikon also states in its documentary that for the lossless compression they are using a fully reversible algorithm to losslessly compress only non-image relevant data which will be reversed at the raw conversion process, at least with Nikon's software (Capture or NX...don't know exactly these packages). So does this also work in Capture One? Maybe someone from Phase One can chime in.
Juerg0 -
Please contact customer support and open a case. I was provided with a solution within hours that works perfectly. Thank you to Phase One for your prompt and useful help with this issue. 0 -
I too never saw a note about any beta and, sadly, I didn't try before I bought. My mistake. Thank you for pointing that out. As stated above the beta works beautifully. It's just a matter of time before full support is issued for Nikon D810 users in 8. Until then please use the beta- it's wonderful! 0 -
[quote="Robert2" wrote:
Im so mad I could spit tacks. WTF...I never shoot anything but uncompressed! Most pros don't. I too downloaded the "update" thinking that I was going to be able to work on my images and lo and behold....milky-pink garbage. This is such bullxxxx from a company that is sending out a product designed for RAW shooters. Why not just say that the camera isn't fully supported?!
I suppose now we'll have to pay for an update to actually support the files we've already shot!
That's fine guys- Iridient Developer works just fine with uncompressed D810 files. Some say it produces better results than C1Pro EVER did.
I wish I hadn't spent money for this garbage. I've been using C1Pro for 10 years with no problems. I have a right to feel cheated, lied to and let down. This oversight is completely unprofessional and disgraceful.
Here are the facts:
- Nikon clearly states that there is no difference in the imagedata between uncompressed and lossless compressed
- There's no game-changing advantage, camera-wise, when shooting uncompressed.
- As the files are way bigger, they take more time to transfer from the camera, from a flash. And they obviously take up a lot of unnecessary disk-space
- As of CO8, we are also able to load the compressed raws much faster than the uncompressed, so there is no performance gained from shooting uncompressed in CO.
Support for these changed formats (12-14 bit uncompressed) will be added in an upcoming release.0 -
Christian, I never used anything else but 14bit losless. And I hardly will use sRAW - what's the point buying a 36MP camera and use 9 MP? But you know, some people hear the difference between losless compressed music and uncompressed and it's pointless to doubt that, because very difficult to prove. Some ears hear better than measuring instruments, so it's a possibility some eyes also see better. It's also difficult to try for myself: Taking on uncompressed RAW and one of the same subject and the decompress back and see if the file size is the same?
Therefore Phase One should have known there will be a reaction if you tell us "Fully supported" and it turns out as not true. I also see a lot of defense reactions: 60 days test period, "older" Mac OS would be restricted, therefore only the last one supported. Is it a big problem to say Sorry for the inconvenience, we're working on it? It's normal, we people get impatient when there are new exciting cameras and our favorite RAW converter takes a long time to deliver an update.0 -
I feel like I have to chime in here. I don't feel its fair to say "you should have tried it out before you purchased it". I've never heard of, until today, a camera being partially supported. I owned CO7 and it worked great on my D4. I love it. I have been patiently waiting for D810 support also along with everyone else. When I saw there was a new version available and it said that the D810 was supported for tethered shooting I was stoked and without thinking about it further purchased the upgrade and thought I was golden. To say you should have tested it out first is kind of lame. I trust that when a company says it supports a camera for tethering it should work just fine. I too was disappointed to learn that uncompressed files don't work currently. I'm sure CO will get it figured out soon but it would have been nice to see a little asterisk or something saying it only works for tethered shooting with compressed files. That's all. I think everyone feels a little mislead by that. At least I do. I would have just waiting longer until it was fully supported before purchasing the upgrade. 0 -
You have a fair point, however, as I stated above, you're are better off running the Lossless compressed, so why not use that option instead? 0 -
Is it so hard to understand, Christian: It's not only thinking about the future and switching from this day on to losless compressed. It's about the people who used their D810's from it's first rollout til today and were expecting C1 to support all types of available formats, if C1 says "fully supported". That waiting period was form July to September - 2 months can mean a lot of uncompressed RAWs.
Creating a huge disappointment leads to harsh reactions. And behaving arrogant like saying "that's why you can test before" doubles this disappointment. I understand your being proud of the product because of some cool features, but this doesn't legalize uncool reactions like "not my problem, if you trusted us too much" - I know I'm exaggerating. But that's what I read in lots of reactions of customers who paid your work.
I do feel relaxed because I can lean back and wait until things settle down, OS X10.10 becomes available and in time - and if photos.app turns out to be too restricted by Apple - I'll make another effort to find a DAM I might like as I like Aperture.
But if I would get everything from Phase One - Capture One and Media Pro - I would leave 530$ in your pockets, if paying the regular price. Currently I don't know any converter / DAM combination as expensive as yours and therefore I see no reason for Phase One being snappish.0 -
As stated in the release notes Capture One 8.0 does not support D810 uncompressed 12 and 14bit. It seems Nikon defaults to this format (even though the files are really large, and the compressed format is used for all previous Nikon cameras).
We have a solution for D810 owners ready for release soon.
-Lionel0 -
[quote="Lionel12" wrote:
As stated in the release notes Capture One 8.0 does not support D810 uncompressed 12 and 14bit. It seems Nikon defaults to this format (even though the files are really large, and the compressed format is used for all previous Nikon cameras).
We have a solution for D810 owners ready for release soon.
-Lionel
And what about D3x and D4? I shoot uncompressed and have several thousands of uncompressed nef files from these two cameras that comes out scrambled. Converted one into compressed and it came out fine in its virgin state but converting thousands on uncompressed files into compressed ones is not really an option.
//Hans0 -
Nikon changed their uncompressed format with the d4s and d810, but the d800/e and d4 have been supported for years for both compressed and uncompressed formats. If you have changed them in NX, then we cannot garantee support. 0 -
[quote="Christian Gruner" wrote:
Nikon changed their uncompressed format with the d4s and d810, but the d800/e and d4 have been supported for years for both compressed and uncompressed formats. If you have changed them in NX, then we cannot garantee support.
The thing is that I shoot uncompressed (always done that) and edit in CaptureNX2 (until now, but need to change as the program is no longer supported) and save as uncompressed. Files from D3x and D4 that are uncompressed but not edited can be read by CP8. Files edited in CaptureNX2 and saved as uncompressed can't be read but if I change the edited file into compressed it can be read by CP8. D4s (don't have that) is supported by Capture NX2 whilst D810 isn't so it might be that when you att support for D4s uncompressed CP8 will be able to read also my D3X and D4 uncompressed files. Is there a time frame for adding support to D4s and 810 uncompressed (my trial will end in a couple of weeks).
//Hans0 -
Support for d4s/d810 uncompressed files will come soon. 0
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