Problem with Retina MacBook Pro?

Shin Miura

• January 23, 2013 21:20

Hi

I'm having this trouble since C1 Ver.7.
I am using MacBook Pro Retina (Mac OS X 10.8.2) and C1 is 7.0.2.

Pref panel window's "General" tab does not appear correctly so I cannot make changes.
Also in "Process Recipes" names does not come up in full length.
Same happens in Keyword, Places in metadata selector.

I am assuming this is a Retina display problem as other Mac at studio shows things correctly.

Does anyone with Retina display got same problems?
Is there any way to solve this problem?

Please view these images for details.
http://www.shinmiura.com/image/screenshot_15.jpg
http://www.shinmiura.com/image/screenshot_17.jpg
http://www.shinmiura.com/image/screenshot_18.jpg

Thanks in advance.

Shin

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  Drew Altdo

  • January 24, 2013 09:20

  Shin,
  No issues with the display or Capture One.
  The only error is in the first screenshot you posted. What you are seeing is the result of "scaling" your display from the Retina displays "Best" setting. This is certainly fine to do, but it simply requires you restart Capture One after doing so.
  
  The other two screenshots are not in error, there is simply a character limit for the display so regardless of your resolution the full names, of exceeding the limit, will not show.

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  Michael Robinson

  • January 24, 2013 17:34

  I've had issues with my MBPr, albeit not the ones you're having. I had issues with processing and overall performance in C1.
  After talking with tech support they had me disable OpenCL. That seemed to get C1 up and running more smoothly.
  
  Here is the info on that.
  Quit and then Run this script,
  http://www.phaseone.com/en/~/media/Supp ... CLapp.ashx - choose disable OpenCL then relaunch.
  
  Interested to hear if that works.

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  Shin Miura

  • January 25, 2013 20:09

  Hi Drew,
  
  Doesn't make sense.
  I always restart my C1 and C1 never showed full window for pref on my system. Never. I don't even know what undeneath what I am seeing.
  
  Also on other Mac (non retina Mac), I can see text/writing to the right edge of the tool bar and does not finish half way through like the images I posted. Any idea why that is?
  
  Thanks.

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  Drew Altdo

  • January 28, 2013 10:11

  I'd suggest you check the display settings of your system and then uninstall/reinstall Capture One. Could just be a preference conflict and from the screenshots you've provided it makes sense to me. 😉
  
  Uninstall;
  http://www.phaseone.com/Search/Article. ... nguageid=1

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