Issue last Windows update

Comments

23 comments

  • GrahamB3
    I'm not having any problems with C1 and the update. It's an easy matter to roll back the update.

    Under "windows settings ", choose "update & security", then "recovery", and "go back to the previous version of windows 10".
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  • m-marri
    Having the exact same issue all day today. Tried everything to fix the issue but only managed to get a temporary fix before the issue starts again and constantly have C1 crash again after 5 mins.
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  • cleibig
    Similar issue here, only it never even starts. I don't even get the splash screen, the log is empty except for the following.


    ********************************************************************************
    [2019-09-13 16:49:59.477][000][ID:001, ]{APPL } | Application started, version Capture One 12.1.3.2 - Located at: C:\Program Files\Phase One\Capture One 12\CaptureOne.exe
    [2019-09-13 16:49:59.477][000][ID:001, ]{APPL } | Running on Microsoft Windows NT 10.0.18362.0
    [2019-09-13 16:49:59.495][017][ID:001, ]{LOG } | Log file initialized.
    [2019-09-13 16:49:59.503][008][ID:001, ]{APPL } | Init application settings
    [2019-09-13 16:49:59.845][341][ID:001, ]{APPL } | Using optimus: False
    [2019-09-13 16:49:59.859][013][ID:001, ]{APPL } | Showing splash box


    And that's it...not sure how to debug this further.

    Removing KB4515384 fixed the issue for me. YMMV.
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  • SFA
    [quote="cleibig" wrote:
    Similar issue here, only it never even starts. I don't even get the splash screen, the log is empty except for the following.


    ********************************************************************************
    [2019-09-13 16:49:59.477][000][ID:001, ]{APPL } | Application started, version Capture One 12.1.3.2 - Located at: C:\Program Files\Phase One\Capture One 12\CaptureOne.exe
    [2019-09-13 16:49:59.477][000][ID:001, ]{APPL } | Running on Microsoft Windows NT 10.0.18362.0
    [2019-09-13 16:49:59.495][017][ID:001, ]{LOG } | Log file initialized.
    [2019-09-13 16:49:59.503][008][ID:001, ]{APPL } | Init application settings
    [2019-09-13 16:49:59.845][341][ID:001, ]{APPL } | Using optimus: False
    [2019-09-13 16:49:59.859][013][ID:001, ]{APPL } | Showing splash box


    And that's it...not sure how to debug this further.

    Removing KB4515384 fixed the issue for me. YMMV.


    A Google search seems to suggest there may be a problem with the recent Windows 10 update.

    I run Win 7 so I am unable to usefully comment further.
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  • cleibig
    [quote="SFA" wrote:
    [quote="cleibig" wrote:
    [...]
    Removing KB4515384 fixed the issue for me. YMMV.


    A Google search seems to suggest there may be a problem with the recent Windows 10 update.

    I run Win 7 so I am unable to usefully comment further.


    Yeah, see the part of my quote above. After uninstalling KB4515384 Capture One started working again. 😊
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  • IanS
    [quote="NNN637038256639842745" wrote:
    Today I have update Windows and now I have issue with C1. The program crashes after several seconds. I try everything to re-install C1, deleting image Core, config. Appdata, programdata and temp. Only deleting of Appdata Local files temporary solve the problems, but if I export something it starts to crash again.


    Just a data point. C1Pro (v12.13) is working for me OK with the last Win update.

    Ian
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  • SFA
    [quote="cleibig" wrote:
    [quote="SFA" wrote:
    [quote="cleibig" wrote:
    [...]
    Removing KB4515384 fixed the issue for me. YMMV.


    A Google search seems to suggest there may be a problem with the recent Windows 10 update.

    I run Win 7 so I am unable to usefully comment further.


    Yeah, see the part of my quote above. After uninstalling KB4515384 Capture One started working again. 😊


    I thought that was was you were suggesting which is why I checked by searching. It seemed to be a good idea to reinforce your comment just in case others thought you had stumbled across a solution purely by chance and so it might not work for them!

    😉
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  • AndyB.
    Can confirm that issue with the KB4515384 Windows patch. C1 doesn´t work after applying the patch on my 3 computers (Win 10 Pro). After removing the patch C1 is working fine again 😄 . Extra tip: I disabled cortana manually, so I hope I can ban the cpu workload issue.
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  • don maclean
    [quote="AndyB." wrote:
    Can confirm that issue with the KB4515384 Windows patch. C1 doesn´t work after applying the patch on my 3 computers (Win 10 Pro). After removing the patch C1 is working fine again 😄 . Extra tip: I disabled cortana manually, so I hope I can ban the cpu workload issue.


    Strange my Win 10 was updated with that patch on 11/09 and all works fine. It may well be that there is a conflict with 3rd Party software that is causing the issue. There are known problems with RivaTuner. ASUS Sonic, Duet Display and FastPictureViewer CODEC pack (Versions prior to 3.8.0.9). But there may also be others that try to inject code into the OS that may cause issues especially with Direct 3D Libraries etc.
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  • bilbo9
    If you're using the Riva Tuner software, update to the latest version(7.2.3 version).
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  • NNN636860840496941911
    Had the nice thing that the alt key was disabled with the new win 10 update and so i deleted all my settings 😲, lso all autofunctions were not working proper. Deinstalled the last win 10 update and its functioning
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  • Anton Timelthaler
    For me, uninstalling the KB4515384 does not help. C1 crashes after a short time and even leads to a Windwos Bluescreen.
    All the software on my SurfaceBook 2 is up to date.
    Would not it be high time for a bug fix on C1?
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  • IanS
    [quote="NNN636122108841519463" wrote:
    For me, uninstalling the KB4515384 does not help. C1 crashes after a short time and even leads to a Windwos Bluescreen.
    All the software on my SurfaceBook 2 is up to date.
    Would not it be high time for a bug fix on C1?


    I have a 6 year old desktop on Win 10Pro (1903) with all of the latest updates including the .NET update today. C1Pro v12.13 is working fine. So not a simple C1Pro issue.
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  • OddS.
    [quote="NNN636122108841519463" wrote:
    ...Would not it be high time for a bug fix on C1?


    Or high time for Microsoft to get things right, be it hardware, operating systems or applications ❓ .

    Like IanS, I have an updated veteran W10 computer that runs C1 version 12.1.3 just fine. I also have a much newer W10 laptop, updated and C1 runs just fine.

    Your crash problem may be caused by a process that does not run on my (or IanS's) system. Something like anti virus or other security processes, communication/chat processes or third party "watch for update" processes to name a few of the common trouble makers.
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  • NN300458UL
    Any updates? Serious issues these last two weeks here as well.

    Auto curves is broken, I can't even see the histogram for any camera raw file in the curves tool. The program will not close and I have to ctrl alt del to close it. I've deleted my session folder (!) and reinstalled CO12 to no avail.
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  • SFA
    [quote="NN300458UL" wrote:
    Any updates? Serious issues these last two weeks here as well.

    Auto curves is broken, I can't even see the histogram for any camera raw file in the curves tool. The program will not close and I have to ctrl alt del to close it. I've deleted my session folder (!) and reinstalled CO12 to no avail.


    Have you tried the things previously suggested in this thread?
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  • Alex Katser
    [quote="bilbo9" wrote:
    If you're using the Riva Tuner software, update to the latest version(7.2.3 version).


    Thanx a lot !!! I deleted Riva Tuner and now all works well.
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  • SFA
    Just another possibility that might be worth considering in this sort of situation. BIOS.

    See this thread to see if it suggests anything for your own systems.

    viewtopic.php?f=76&t=35754

    Especially the 4th post.
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  • NN300458UL
    [quote="SFA" wrote:
    [quote="NN300458UL" wrote:
    Any updates? Serious issues these last two weeks here as well.

    Auto curves is broken, I can't even see the histogram for any camera raw file in the curves tool. The program will not close and I have to ctrl alt del to close it. I've deleted my session folder (!) and reinstalled CO12 to no avail.


    Have you tried the things previously suggested in this thread?


    Yes, I have. I was asking if there was any updates, since mine is STILL broken after nearly a month. Glad DXO PL2 is still working.
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  • SFA
    [quote="NN300458UL" wrote:
    [quote="SFA" wrote:
    [quote="NN300458UL" wrote:
    Any updates? Serious issues these last two weeks here as well.

    Auto curves is broken, I can't even see the histogram for any camera raw file in the curves tool. The program will not close and I have to ctrl alt del to close it. I've deleted my session folder (!) and reinstalled CO12 to no avail.


    Have you tried the things previously suggested in this thread?


    Yes, I have. I was asking if there was any updates, since mine is STILL broken after nearly a month. Glad DXO PL2 is still working.


    So you normally run with a single session for everything?

    Your problem sound very strange.

    If you have not already created a Support Case with the Capture One Support Team I would suggest you do so.

    One thing that might not be fixed by deleting session folders and re-installing software would be random or misidentified files in the temporary workspace areas. Are there any Windows internal messages that might suggest some sort of problem?

    I have often found that 2 or 3 consecutive reboots of Windows without starting any applications can be useful. I'm not sure why but I think it helps Windows to clear out any backlogged temp area or cached memory areas that may not be cleaned out in a single pass for some reason. It's worth a try as it is easier to do that then to try and pick through the work files yourself and work out which might be orphaned but persistent.

    The sort of things you reported are not typical for most users so the chances are that it's some sort of system specific issue.

    Also, if you are working with a single session that is very large (lots of Favourite folders for example) that your are allowing time for image edits to be rebuilt having deleted the "session" folder (the implications of that are difficult to comment upon as the devil would be in the detail of what you actually did).


    Grant
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  • NN300458UL
    I'm fixed...for now. Until Microsoft pushes more unsolicited updates I have no control over.

    I didn't have the KB4515384 patch. But, I uninstalled all update patches (about five of them) since 9/14/19. Now I'm working fine.
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  • Ian Leslie
    [quote="NN300458UL" wrote:
    I didn't have the KB4515384 patch.


    MS frequently rolls patches together so you may very well have had the change but as part of a different patch. Glad to hear rolling back helped.
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  • Roman Yesipov

    >>If you're using the Riva Tuner software, update to the latest version(7.2.3 version).

    It worked for me, thanks a lot.

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