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Capture one 8.2.2 Memory usage?

Beemer
I would be grateful if someone would comment on my memory usage of Capture One 8.2.2

After installing the demo today on my Windows 7 Pro 64 bit with 8GB memory I am getting C1 messages saying that my memory is low. I have only 32 - D810 Raw images in my only catalogue plus a TIFF from CS5 editing.

Task manager reports that:

C1 is using 4GB
Photoshop CS5 is using 21MB
IMGcoreprocess (?) 337MB

My virtual memory is 9GB

After I receive a memory low message my C1 graphics accelerator use is automatically switched off

Ian
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Comments

16 comments

Date Votes
  • SFA
    Ian,

    I could be wrong but I very much doubt than many (or perhaps any) of the users here could comment usefully and authoritatively on your question. However I am sure that in the spirit of mutual support a few will offer something.

    I have never seen that message in any version of C1 and I can't recall any forum threads of a similar nature. I might have missed them.

    However I would strongly recommend creating a Support Case and getting some official analysis about what is happening.

    In my experience a functioning C1 instance (you can have more than one Session/Catalog open at the same time) would probably seek to use about 4Gb of RAM. The number of individual files and the size of them is not really relevant to memory use at that level but the in-memory holding requirements when processing probably are.

    But do get some input through a Support Case. Machine configurations and what you are doing with images can be so different case by case that any advice offered in a "generic" form might not help you at all.

    HTH.


    Grant
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  • Beemer
    HTH,

    Do you believe that Phase One support will respond (and can I report) when my present installation is a 30 day demo?

    It is beyond my understanding how a program like this can use or claim 4000MB of memory. I did notice when viewing the memory that it was slowly climbing even when I was not using C1.

    My Gigabyte motherboard can take more memory but since it is three years old I'm not going to dump the 2 x 4GB sticks to buy 16GB just so this program can work. I had not even started to edit images just browsing. As I said there are only 32 images and previews.

    Ian
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  • SFA
    [quote="Beemer" wrote:
    HTH,

    Do you believe that Phase One support will respond (and can I report) when my present installation is a 30 day demo?



    Yes, they do.

    There is no way that a software development company can hope to test every possibly machine configuration so they are OK with dealing with questions from prospective users and may learn something useful technically as well as, maybe, encouraging the sale if things can be explained to your satisfaction.

    Start with the message. It's possible it may not be coming from where we might guess it is from. Who knows?



    Grant
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  • Beemer
    Contacted Phase One support and gave all relevant details. Got feedback saying that they were unable to process it just now. I was not able to enter a serial number as it is still in trial mode so I hope this is not the reason for not processing.

    Today using C1 and PS CS5 I repeated what I did yesterday. C1 memory only 1.1GB, CS5 550MB ImgCoreprocess 530MB so I don't know why yesterday resulted in C1 being 4GB just cropping and making a TIF.

    Ian
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  • Florin Coter
    Hi,

    Yes, I have a similar problem. Huge memory usage in C1 8.x.x, but never reaching 8Gb maximum, but close to it.

    Tech sup does respond and are very cooperative, although not very effective. They try their best. I assume they suffer as us, the users, from poor SW engineering. Still, C1 8 is the best version until today and 8.2.2 has not crashed once during the last two weeks. It only does not exit, but that's minor (and they sweat over it!), if I can work without interruptions.

    SO, try adding 4Gb (I understand you have 4). W7 eats up about 1.5-2GB at startup, so not much is left for applications.

    Good luck,
    Florin.
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  • Beemer
    Florin,

    I you read my original post again you will see that I said I had 8GB memory.

    Ian
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  • Paul Steunebrink
    Ian,

    Does the issue improve when you do not have PS CS5 in use while working with CO8?
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  • Ueli Zulauf
    The same problem here. Capture One 8.22 uses RAM up to the 8 GB limit and then crashes. When the programm is open, it does always increase the RAM use, even there no file treatment is made. Sometimes I can export only 1 or 2 files to JPG. It is very boring to restart Capture one every few minutes in order to release RAM and get the JPG exported.
    From Phase One support I got general system requirements and the recommandation to use MAC and 16GB RAM. But I prefer to stay with Windows 7 pro on my i7 4770. Is there any experience with 16 GB RAM or does the same thing happen just a bit later? Regards, Ueli
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  • SFA
    [quote="NN635184629512662568UL" wrote:
    The same problem here. Capture One 8.22 uses RAM up to the 8 GB limit and then crashes. When the programm is open, it does always increase the RAM use, even there no file treatment is made. Sometimes I can export only 1 or 2 files to JPG. It is very boring to restart Capture one every few minutes in order to release RAM and get the JPG exported.
    From Phase One support I got general system requirements and the recommandation to use MAC and 16GB RAM. But I prefer to stay with Windows 7 pro on my i7 4770. Is there any experience with 16 GB RAM or does the same thing happen just a bit later? Regards, Ueli


    Ueli,

    I'm running a Win 7 machine with and i7 and 24Gb RAM, often 2 or 3 C1 session files at the same time plus Firefox with a LOT of tabs and a few other applications and I don't have problems with C1 due to lack of memory or memory management as far as I can tell.

    RAM management in C1 seems OK to me using this machine. It was fine when I was running it with 8GB just after I bought it 2 years ago ... but that was with different versions of all the softwares of course. It's difficult to be specific about performance when there are so many variables in the mix.

    HTH.

    Grant
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  • Permanently deleted user
    I have only 4GM of memory in my system and continue to run v 8.1.1 with never a crash. for Canon 30D and Sony RX100 RAW files.

    I find the interface to be responsive enough, no noticeable delays.
    I had regular crashes with v6 and v7 due to memory out issues.
    My hesitancy to move to 8.2.2 is that I will run into mem issue and CO support will tell me (perhaps righfully) to add more RAM.
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  • SFA
    [quote="Alex1111" wrote:
    I have only 4GM of memory in my system and continue to run v 8.1.1 with never a crash. for Canon 30D and Sony RX100 RAW files.

    I find the interface to be responsive enough, no noticeable delays.
    I had regular crashes with v6 and v7 due to memory out issues.
    My hesitancy to move to 8.2.2 is that I will run into mem issue and CO support will tell me (perhaps righfully) to add more RAM.


    Alex,

    You can install 8.2.2 folder in a separate alongside 8.1.1 to try it and to test for the memory concerns.

    Best with separate sessions or catalogs though as 8.2 has database changes and is not (afaik) backwards compatible. However for testing purposes I guess you can work around that and avoid any potential problems easily enough.


    Grant
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  • Ueli Zulauf
    Grant,
    Alex,
    Thanks for your helpful information. So I will upgrade my system to 24GB RAM.
    I do like to use repair layers and would not go back to 8.1, even thoug this was very stable on my system.
    Hopfully Phase One will solve the RAM issue.
    Regards, Ueli
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  • SFA
    [quote="NN635184629512662568UL" wrote:
    Grant,
    Alex,
    Thanks for your helpful information. So I will upgrade my system to 24GB RAM.
    I do like to use repair layers and would not go back to 8.1, even thoug this was very stable on my system.
    Hopfully Phase One will solve the RAM issue.
    Regards, Ueli


    Ueli,

    I think there are good general usability benefits to be obtained from increasing the amount of RAM.

    The only reason I have 24GB is that the machine came with 8GB (2 x 4GB) and had 2 spare slots giving me the option to add 2 x 8GB at a reasonable cost and so 24GB in total. I would probably have been better to make it 32GB with 4 sticks of the same memory.

    However from what I have seen of the performance the additional memory I have is not a Capture One requirement by necessity but does allow me to easily run C1 with 2 or 3 sessions open (my cameras do not produce RAW files of more than about 26Mb), Firefox with a lot of tabs open, Office 365 (mostly active with Outlook), Skype and a couple of other applications that can require a large amount of RAM at certain times. Right now as I type the system is loaded in this way and a monitoring widget is showing just under 4GB of free RAM.

    The Windows Resource Monitor tells me that Capture One, with 3 session open, is using a little over 8GB. Firefox is using about 1.7GB. A security system, required for an on-line banking service, seems to be demanding access to 1.2GB even though I am not currently in line for banking and my regular system security is using only a fraction of that amount to do its job. There are several instanced of Flash running for some reason, presumably all related to Firefox tabs, all of which add up to perhaps just under 1GB. Another application running with quite a large data file is using about .6 GB. Then there are the rest of the routines.

    As far as I am aware applications are written, wherever possible, to be dynamic to make use of whatever memory is available in a system without preventing other applications from running. So at times when I may have ONLY Capture One running as an interactive program (I.e., no Firefox, Skype, etc.) I might well see 3 Capture One sessions using more than 8GB as there would be spare memory available at the time so it might as well be used.

    It maybe helps performance that I have quite a fast SSD (Samsung EVO 840 512GB) for the system drive. I also use a Samsung mSATA 840 1TB drive as a second internal drive although in a slot that is restricted so slower SATA 2 speeds. That is is only able to work at half speed is not really noticeable when processing.

    Where I can see delays is using external USB3 drives. Mostly they are OK for practical purposes but there are times when they seem to go off and do some sort of self maintenance or slip into "eco" mode and can take some seconds to return to full performance. I mostly use them for archived rather than active work so only notice the speed variations if for some reason I am working directly in the archives.

    All of these comments relate to Windows 7 which seems generally very stable. I have never considered Windows 8 (other than on a Windows Phone where the 8.1 version seems to work well enough).

    HTH.


    Grant
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  • BeO
    Top Commenter
    Hi Grant,

    Do I remember right that you also have a Dell Precision? Unfortunately I cannot upgrade from 8 GB to more in my i5 M4500 (the guy in the computer shop tested 2 different memory chips) but instead I swapped my HDD to a SSD (Samsung EVO 840) which boosted my general performance and also C1 performance on various tasks. SSD drive was the best investment since a long time, actually since the purchase of the C1 license... 😄

    This having said C1 sometimes occupies all free space up to 8 GB (7.9) but I experienced only with one certain image so far that C1v8 wanted to occupy more and wasn't responsive any more or crashed. However, I occassionally restart C1 if 7.9 GB is used just to be on the safe side. So, I can work with 8GB and hope future versions will not be more demanding.

    Cheers,
    BeO
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  • SFA
    [quote="BeO" wrote:
    Hi Grant,

    Do I remember right that you also have a Dell Precision?


    Yep, but mine is an M4700 with i7 3820QM.

    At some point - I think it might have been the M4600 - once the 64bit and mostly Win7 operating system (rather than XP/Vista) became a common choice in the corporate world the internal components developed to a point where offering higher memory capacities made sense. Previously there were restrictions on how much memory the Windows version would use AND, iirc, what the Intel (and other) processor would address. So machine specs were updated accordingly.

    The SSD, especially now that the street prices are somewhat more realistic than they were a couple of years ago, is a huge advantage in my opinion. Not just for editing images but for the whole operation of the machine. Does the M4500 bus support SATA3 speeds? If not there may be even more to gain at some point should you feel you need it. However unless you are really pushed for time or producing huge volumes of outputs you may not really have the need for it.

    When I first got this machine it came with just 8GB RAM. It was a few weeks before I added more (I was doing some software testing at the time and wanted a good feel for the performance of the new code with 8GB since that was more likely what the corporate users would have) but running with 8GB seemed fine and adding the extra did not immediately see C1 using more. That is what I would expect. In general for most applications maxing out a machine is more likely to be visible as an enabler for running multiple applications simultaneously without too much loss of performance for any of them than it is for an application to make use of all of the RAM.

    That said there will always be exceptional situations and image processing may at times require relatively little resource to operate quickly and smoothly but at other times may require a lot because several tasks are being demanded of is at the same time or simply because it is dealing with a huge working file - TIFFS are pretty good at using up memory in my experience.

    The bottom line seems to be that there are so many variables in the mix it becomes difficult to be sure about any observations and advice one might have - other than the say that more memory, faster cpu and faster disks are unlikely to be backward steps.

    But then everyone knows that anyway ...



    Grant
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  • Permanently deleted user
    I have the same issue and reported to Support but no help.

    I have 16GB system and C1 has used in upwards to 11 GB + 2 GB for ImageCoreProcess. 13 stinkin' GBs. Though, I didn't get a warning, alt-tabbing and creating new folders was very very slow.

    I went back to 8.2 and after 6+ hours on it, it barely topped 7 GB + 1 GB for ICP.
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