Catalog Folders has wrong file count!!! Help please...
My Catalog currently references three folders on two external disks, connected via Firewire 800. All was working fine, until one day when I was unable to drag folders into the existing catalog to add them. It went through the motions, for a sec or two and then just stopped, without any of the new files added.
The Catalog Folders on the left hand pane, show a roughly correct number I thought, but when I went to 'Update Folder now...' It started to crawl... going through one file a sec roughly. Was used to something like 50-100files a sec. As the catalog is quite big by now, I cancelled it, and noticed that even though no files were added, the file number count for the folder in question in the Catalog Folders pane had jumped upwards by a few thousand. This only concerns one folder on the 2TB drive (which checked out fine with a variety of disk utilities and does not give me any issues otherwise).
In the Media Pro (and also in previous EM2 and iVMP) catalogs the number of items should be 68137, which reflects the numbers of JPG's, NEF and TIF files in that folder - no subfolders or other files!
In Media Pro however, under the Catalog Folders on the left hand pane, the items for that folder show in excess of 700000 files (would attach a screen shot, but not possible here).
Also around this time I noticed that the catalog file was showing a rather small size in the bottom left corner of the window. It was usually in the region of 1.2GB, but now only showed around 135MB, although in the Finder it shows as a more likely 1.28GB. Whilst the catalog works normal otherwise, I am rather concerned something is really wrong here.
Please explain whats happening here, and what can be done to fix it. 'Update Folder now...' only seems to add more files, files that dont exist in the Finder. I done the obvious 'Show Duplicates' and 'Find Missing Files'. Either of them find nothing...
Setup:
Mac OS 10.8.2
Macbook Pro, unibody, dual i5 2.3Ghz, 4GB RAM
Catalog size: 116000 images (JPG, NEF, TIFF, a handful of quicktime movies)
Storage: 2 SATA drives, connected via 1394b
The Catalog Folders on the left hand pane, show a roughly correct number I thought, but when I went to 'Update Folder now...' It started to crawl... going through one file a sec roughly. Was used to something like 50-100files a sec. As the catalog is quite big by now, I cancelled it, and noticed that even though no files were added, the file number count for the folder in question in the Catalog Folders pane had jumped upwards by a few thousand. This only concerns one folder on the 2TB drive (which checked out fine with a variety of disk utilities and does not give me any issues otherwise).
In the Media Pro (and also in previous EM2 and iVMP) catalogs the number of items should be 68137, which reflects the numbers of JPG's, NEF and TIF files in that folder - no subfolders or other files!
In Media Pro however, under the Catalog Folders on the left hand pane, the items for that folder show in excess of 700000 files (would attach a screen shot, but not possible here).
Also around this time I noticed that the catalog file was showing a rather small size in the bottom left corner of the window. It was usually in the region of 1.2GB, but now only showed around 135MB, although in the Finder it shows as a more likely 1.28GB. Whilst the catalog works normal otherwise, I am rather concerned something is really wrong here.
Please explain whats happening here, and what can be done to fix it. 'Update Folder now...' only seems to add more files, files that dont exist in the Finder. I done the obvious 'Show Duplicates' and 'Find Missing Files'. Either of them find nothing...
Setup:
Mac OS 10.8.2
Macbook Pro, unibody, dual i5 2.3Ghz, 4GB RAM
Catalog size: 116000 images (JPG, NEF, TIFF, a handful of quicktime movies)
Storage: 2 SATA drives, connected via 1394b
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Ok, if it takes this long for any member of Phase One to acknowledge or respond to an issue, I think I better look elsewhere for a good DAM software.... thanks, but no thanks! 0 -
[quote="NN202245UL" wrote:
Ok, if it takes this long for any member of Phase One to acknowledge or respond to an issue, I think I better look elsewhere for a good DAM software.... thanks, but no thanks!
Phase One doesn't help here; this is user to user.
You need to enter a support ticket in their system.
http://www.phaseone.com/en/SupportMain.aspx0
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