Activation Limit Exceeded - CHANGE THIS POLICY
After having lost my system drive earlier, I replace the drive with a ghosted backup and attempted to continue my work as normal. However, on top of this disaster, C1 has required me to re-register, but has informed me that I've exceeded my activation limit.
I've already submitted a support request, but I am of the very STRONG opinion that this policy should be changed IMMEDIATELY. I have paid good money for this software and now I need the company's repeated permission to use it? Just imagine if I were having problems with my Internet connection as well.
This sort of activation policy, which seems to be increasingly common, is an abuse of technology and an insult to customers. Though an attempt to prevent use by those who have not paid for the software, the dishonest will always find a way around it. In the meantime, those of us who have paid for the software are inconvenienced to an unacceptable degree and treated like criminals.
Once again, I insist that this policy be changed IMMEDIATELY. I am under enough stress as it is having lost my system drive, as well as the time to get things back in order, without having to go through this NONSENSE of trying to use software I have already paid for!
You have my money, Phase One, now I HAVE WORK TO DO!
Should this type of problem continue to arise, I will begin sending you invoices for all the lost time and money it has cost me. In the meantime, I will be keeping an eye out for replacement programs offered by companies who respect me as a customer.
I've already submitted a support request, but I am of the very STRONG opinion that this policy should be changed IMMEDIATELY. I have paid good money for this software and now I need the company's repeated permission to use it? Just imagine if I were having problems with my Internet connection as well.
This sort of activation policy, which seems to be increasingly common, is an abuse of technology and an insult to customers. Though an attempt to prevent use by those who have not paid for the software, the dishonest will always find a way around it. In the meantime, those of us who have paid for the software are inconvenienced to an unacceptable degree and treated like criminals.
Once again, I insist that this policy be changed IMMEDIATELY. I am under enough stress as it is having lost my system drive, as well as the time to get things back in order, without having to go through this NONSENSE of trying to use software I have already paid for!
You have my money, Phase One, now I HAVE WORK TO DO!
Should this type of problem continue to arise, I will begin sending you invoices for all the lost time and money it has cost me. In the meantime, I will be keeping an eye out for replacement programs offered by companies who respect me as a customer.
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Will you change your car because of a defective doorlock, I think it is a minor issue, when my computer crashes, I install a trail version, and I'm up and runing again after a few min. The installation of the OS take much more time.
Besides Adobe also wants activation, do you want to change some very good programs because of a little problem, I wont.0 -
I do not see losing 24 hours worth of work as a \"minor issue.\" And Adobe did not lock me out of any of their programs after I replaced my system drive. Only C1 did.
Your door-lock analogy simply does not parallel. The locks on my car do not lock me out of my vehicle entirely, despite my having the key, because I had to replace the fuel pump.
Of course, Phase One's solution to my problem is:When making the ghost image simply leave out the Capture One software, when you disaster strike, simply use you ghosted drive and install a trial version of Capture One, you then have 15 days to activate, that is more than enough to make a support case, and reset one of the old activations.
I'm now supposed to start making exceptions in my ghost? First, there is no option in my ghosting software to ghost only certain programs. The entire drive image is ghosted. That -- as far as I understand -- is what a ghost is. The point of this method of backup is so I don't have to start reinstalling things when the drive goes bad.
Once again, this is an expectation of the company for a paid user to jump through hoops in order to use the software. These anti-piracy methods do nothing but make things more inconvenient for legitimate users; hackers have always gotten around these things.
I know there are others out there who agree with me on these company practices. It's time we, as legitimate users and customers who should be respected, stop putting up with it and start speaking up. Otherwise, it only gets worse.0 -
How about this analogy, … so inconvenient to have to get new license plates down at the DMV each year, how dare they make us do this for a car we’ve paid good money for… to be able to keep driving it on the roads… maybe take the bus, train, or ride a bike.... 🤬
Or we can just forget the analogies and go directly to Reality.
Life is way too short to be so stressed out.
Sorry to hear of your computer woes, but it is simply a Reality of the Technological Age we live in. Hard Drives Fail.
• Replacing hard drives
• Reformatting hard drives
• Upgrade OS
• Reinstall OS
All of these will require Reactivation.
Keeping the ZIP or Installer handy allows a quick reinstall of a working Trial Mode.
Keep Product Key ready to reactivate.
If at the Limit, create a Support Case which includes the email for Profile and/or the Product Key.
Create a Support Case FIRST rather than going to a Forum to complain about a Policy… you will get assistance and be back operating much faster this way.
The Activation procedures are quite straightforward and involve no Hoop Jumping; and should never take more than 5 minutes time.
Yes, if you've had multiple reactivations in a short timeframe and at the limit, contacting Support is required.
All Cases are handled in a very timely manner in less than 24 hours with activation cases answered much faster.
We are not Adobe, we are a very small company with fewer than 100 employees, not 4,000; and we cannot afford to have software licenses abused as they have been in the past. This is why we stringently monitor and enforce our License Policy. This Policy has everything to do with Respecting our customers, since Protecting our Software IS Protecting our Customers. While there may be those that do find a way to pirate, the fact is that the more difficult to do so, the fewer occurrences.
Yes, it is too bad that abusers have made honest users deal with some inconveniences, but this too is another Reality of Life for all of us… so we deal with it.
Sincerely,
k c0 -
so inconvenient to have to get new license plates down at the DMV each year, how dare they make us do this for a car we’ve paid good money for
Where do you live that you have to buy whole new plates down at the DMV each year? Me, I just get a sticker in the mail. And the fees I pay to get that sticker go toward maintaining the roads I use. Has nothing to do with having paid for my car. The analogy still doesn't apply. What recurring fees am I paying you and what service are you providing in exchange?Create a Support Case FIRST rather than going to a Forum to complain about a Policy... you will get assistance and be back operating much faster this way.
I did. I posted while waiting around for your company to grant me permission to continue using a bought-and-paid-for product. (And you can't possibly be implying that you will delay your response if I complain before I ask permission ...?)The Activation procedures are quite straightforward and involve no Hoop Jumping; and should never take more than 5 minutes time.
Shouldn't. Did.
I had to wait till the next day before I could use my software again, which is what I consider hoop jumping.we are a very small company with fewer than 100 employees, not 4,000; and we cannot afford to have software licenses abused
I'm an even smaller company of one. I cannot afford to have you lock me out of a product I've paid for when I have a deadline to meet. Does this mean I win? Since when has the size of a company passed as an acceptable excuse for bad customer relations?Yes, it is too bad that abusers have made honest users deal with some inconveniences, but this too is another Reality of Life for all of us… so we deal with it.
Dealing with license abuse is your responsibility. It shouldn't be mine. Come up with a better way to handle it. Many other companies have; it's not a reality of life for them. Next time my system fails this close to a deadline, I shouldn't have to sit around waiting for your permission to finish my work.
Telling me to \"take the bus, train, or ride a bike\" is equivalent to telling me \"You don't like our product or our policies? Go somewhere else.\" That, punctuated with an evil smiley, is an excellent way to endear yourself to your already-dissatisfied customers. An excellent way to make your company even smaller, too.
I'm not the only one who's complained about the ridiculous inconvenience imposed by over-restrictive activation policies, yours and others'. Maybe you should take those complaints into consideration rather than responding with \"That's life. Deal with it.\"0 -
You say you have to jump through hoops because, of leaving out Capture One in your ghost image, what do you call a ghost image solution, then?
A ghost image is a solution to a problem (hard drive failure, OS problems after installing updates/programs), so you don't have to start all over each time, but from the time you made your ghost image and to the day you need it, a lot of system updates have been made and have to be downloaded and installed, so a ghost image isn't always 100%, Capture One makes updates to their program as well as other company's, and they can be downloaded and installed as well.
I think the solution is simple, download the Capture One software but do not install it, when make your ghost image.
That way when you \"ghost\" back after a hard drive failure, you have 15 days to activate.
I only trying to help you, but if you only see limitations and not possibilities, I can't help you 😭0 -
WesleyTx,
I'll promise to keep it factual and simple this time.
> You posted this Forum on a SUNDAY afternoon
> You created a Support Case demanding assistance on a SUNDAY night
> Your Case was answered and resolved 1st thing Monday morning 12 hours later.
It seems systems crash on Sundays too, and even though you sought immediate satisfaction - we don't work on Sundays.
Your Case was resolved in what the majority would claim to be quite timely given the circumstances.
My Personal Opinion is...
Sorry for poor attempt to humor... analogies aren't always appreciated or interpreted correctly... and your response was not entirely expected... indication of the stress level I suppose.
Those that look for resolve always find it.
Those that complain always complain.
This User Forum is for the former, ...those looking for constuctive and positive exchange of ideas, solutions and information.
The whine of spent good money, bad customer service, inconvenienced, work to do, wasting time, costing money, invoice for time....
gets way old way fast. Fortunately the majority of the feedback we get every day from Support Cases and Forum posts are very positive and express deep appreciation for assistance.
FACT:
The Customer Service and Technical Support provided by Phase One is on par with; and surpasses most any other company in the World. 😄
Very Sincerely,
k c0 -
ph1_user, I honestly appreciate your advice, but I ghost my drive every one to two weeks so I never lose more than two weeks' changes. Your solution of not installing C1 before I create my ghost image, in this situation, doesn't make sense. It's already installed. I can't wait till each time C1 is updated to back up my system.
Incidentally, I do see possibilities. I see a possibility for an improvement in the way the software works. Phase One, however, does not seem to care about the inconvenience they are causing many of their customers.Those that look for resolve always find it.
Those that complain always complain.
Very glib, Keith.
It's obvious that you aren't interested in satisfying the dissatisfied customers. If someone complains, you call them a whiner. My complaints of \"spent good money, bad customer service, inconvenienced, work to do, etc.\" are legitimate, but you have shown that you aren't willing to consider any changes in what I and others have expressed is an overzealous activation process.even though you sought immediate satisfaction - we don't work on Sundays
That's exactly it. You don't work on Sundays, but sometimes I must. You can applaud your Monday-morning response time all you want, but it was still entirely unnecessary that I had to postpone my work to wait for it, locked out of my software. I wasn't asking for assistance, I was forced to ask for permission. Don't try to dismiss me as someone who simply didn't get his order of fries quickly enough.
I would very much like to find resolve. However, you have shown no interest whatsoever in addressing this policy, but simply dismissed me because you don't like what I'm saying about a practice you seem very proud of. Easier to deride the complainant than address the complaint, I guess.0 -
WesleyTx
I do feel with you and I do understand your point.
Currently we are available over 18hours a day and 5 days a week.
This is the end of this thread and subject has reached the end and will be locked.0
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