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I set it not to, but CO7 opens when card/cameraphone connect

NN634817820851976905UL
I set and verify that the Open when camera/memory card connected is NOT selected, but Cap One 7 for mac starts up EVERY time I insert a memory card into a reader, and even when I connect my iphone to use iTunes.

Can someone at PO either tell me how to fix this, or tell me how to open a ticket to get it fixed? I've deleted all the preference files and it still does this.

I'd STILL also like to know when CO will let me choose to retain images on my in-camera memory cards as well as transfer to to the computer during tethered sessions. This is a dealbreaker of a bad design choice to prohibit use of my in-camera cards, and my relaying of this issue to other interested photographers cost you sales and triggered "Really? Are you kidding me? That is stupid" reactions from them.
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Comments

10 comments

Date Votes
  • Steven48
    It is not the C1 preferences that is causing C1 to launch when your card or iPhone is attached. With a card connected you need to go into your applications folder and launch Image Capture and click on the card under devices, at the bottom of that column you can change or turn off what is launched when a memory card, camera or phone is connected.
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  • Ulf Liljegren
    Knowledge base:
    http://www.phaseone.com/Search/Article. ... nguageid=1
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  • picman2
    On MacOSX 10.8.3 I see no preferences in Image Capture.
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  • Drew Altdo
    http://i39.tinypic.com/2aj2maa.jpg
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  • Paul Steunebrink
    [quote="picman2" wrote:
    On MacOSX 10.8.3 I see no preferences in Image Capture.

    In the KB article, the first text and image are referencing OS X 10.5. The next image references 10.6, which does not refer to preferences. This part of the KB article is true for 10.7 and 10.8 as well.
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  • picman2
    Hi Paul and Drew,

    Yes, but there is no way without having a device connected to tell the software not to import. Also there is then no way to tell the software never to import, whatever the device. Am I correct, or do I miss something?

    Cheers, Bob.
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  • Steven48
    Yes, you have to have whatever devise you want to change connected to the computer to change what you want to open or not open. Once you have it changed it remains set to that until you decide to change it again.
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  • picman2
    That's what I thought. Thanks Steven.

    Cheers, Bob.
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  • NN634817820851976905UL
    Thanks, will give this a try.

    What about the process to put in a ticket, and plans to allow the option of recording/retaining images on in-camera memory card(s) when using C1?
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  • Christian Gruner
    [quote="NN634817820851976905UL" wrote:
    Thanks, will give this a try.

    What about the process to put in a ticket, and plans to allow the option of recording/retaining images on in-camera memory card(s) when using C1?


    The Nikon/Canon SDK does not gives us this option. Also, if the images had to be saved to the card first, and then read again to the computer, the tethering performance would be much slower.
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