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Activation

NN635856709288727467UL
I try to activate on a second computer and get the following:

"could not activate because of an unknown error"

I cannot find this error in the facts or anywhere else on the site.

I cannot find a way to communicate this error to Support?
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Comments

6 comments

Date Votes
  • SFA
    I think there was some updating going on last weekend that made the server invisible for a while.

    That was fixed.

    Checking for a similar situation today 2 minutes ago all that I checked was working fine.

    You may want to try again.

    If it still fails than maybe restart the browser/clear browser cache.

    If that fails then create a Support Case - except you probably cannot log in to do so .....

    This forum is viewed, unofficially, but not constantly as far as I am aware.

    Maybe someone else has a similar experience this weekend and can help you better?


    Grant
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  • Kay-Christian
    Oh yes, I did ... this morning on two of my Windows-Boxes Media Pro did not start with an error message "trial period expired". Both installations has been activated about one and a half years ago and everything worked fine since - until this morning. On a third box I plugged off the LAN before running Media Pro and the software launched smoothly.

    I logged in to my Phase One account then to see what is going on and obviously the license-management-servers are down (My Pages -> Software License -> results in "Server error"). I think if an internet connection is established MP needs to successfully verify the activation each time it is launched. On failure it falls back to trial mode, which in my case has expired long ago.

    I hope these servers will be up and running soon again because as a working pro photographer I really need my DAM software.

    Greetings
    Kay
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  • SFA
    Kay,

    Are you running V9.

    Have you installed 9.1.x?

    If not than you could try it as the trial options resets at every point release. However where you are at in the cycle of things may be important in that respect. Are you using a purchased or a subscription option?

    I assume that things will be brought back into operation as soon as possible.

    The Support Case system seems to be up and running so it might be a good idea to create a Case.


    Grant
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  • Kay-Christian
    Grant,

    thanks for your input, its' appreciated. I do not talk about Capture One but Media Pro, so it's license management might be a different thing. As far as I know with MP i is not possible to reset the trial period. I think this is a little bit off-topic here so I posted this issue to the Media Pro board.

    Thanks a lot for your help
    Kay
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  • NN635856709288727467UL
    Thanks for the input.

    I tried again just now and get the same message - "could not activate because of unknown error"

    My license is a subscription - when I enter the license key I get a returned message "valid license"

    Then when i enter my email then password I get the message "user data retrieved from profile"

    Surely this would indicate the server is up and running?

    I logged a fault with support yesterday, no reply as yet !
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  • Ulf Liljegren
    HI

    We have had an issue with activation service between 23/4 02:45 and 25/4 07:30 central European time.
    Activation service is now fully restored.
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