Yosemite now released
With the release of Yosemite, do we have a time frame for compatibility with C1 8?
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[quote="NN635499762796685608UL" wrote:
I upgtraded to yosemite and CO crashes all the time and every time I hit the trash icon I was 5 mins away from buying this product but I think I will hold off until this issue is resolved. It also will NOT import Aperture library and will not read TIFFs whats with that????
i upgrade to yosemite and did't get untel know any crashes !
i am using the folowing Hardware :
i Mac 27" midell 2011 2.7 Ghz 16 Mb RAM
apple Aperture und i Photo ist delated !
i use Clean my Mac 2 to clean all un wanted Apps on the Harddrive !
i deactivate the Iclould and Spotlight Web filter !
i use C1 v8 with only one Catalog !
i use Media Pro 1.4.2 " with the same Catalog ( but not Working know well with C18 ❗️ )
i rebuild the write pirmisstions on HD !
i made a PRAM Imac start up !
my C1 8 works stabil but some time it is slowing down, ❗️
just tray agin to make a clean C1 intallation !
i am not saing hear that C1 8 is works very fine, i recomend that Phase One should do moor better !0 -
[quote="CAPTURE NIKON D700" wrote:
[quote="NN635499762796685608UL" wrote:
I upgtraded to yosemite and CO crashes all the time and every time I hit the trash icon I was 5 mins away from buying this product but I think I will hold off until this issue is resolved. It also will NOT import Aperture library and will not read TIFFs whats with that????
i upgrade to yosemite and did't get untel know any crashes !
i am using the folowing Hardware :
i Mac 27" midell 2011 2.7 Ghz 16 Mb RAM
apple Aperture und i Photo ist delated !
i use Clean my Mac 2 to clean all un wanted Apps on the Harddrive !
i deactivate the Iclould and Spotlight Web filter !
i use C1 v8 with only one Catalog !
i use Media Pro 1.4.2 " with the same Catalog ( but not Working know well with C18 ❗️ )
i rebuild the write pirmisstions on HD !
i made a PRAM Imac start up !
my C1 8 works stabil but some time it is slowing down, ❗️
just tray agin to make a clean C1 intallation !
i am not saing hear that C1 8 is works very fine, i recomend that Phase One should do moor better !
As stated on the release notes, the knowledge base, the download page, the support forum, and on our blog
http://www.digitaltransitions.com/blog/ ... patibility
C1v8 does not yet support Yosemite.
Using software on an OS it does not support will often result in problems.0 -
[quote="Digital Transitions, Doug" wrote:
[quote="CAPTURE NIKON D700" wrote:
[quote="NN635499762796685608UL" wrote:
I upgtraded to yosemite and CO crashes all the time and every time I hit the trash icon I was 5 mins away from buying this product but I think I will hold off until this issue is resolved. It also will NOT import Aperture library and will not read TIFFs whats with that????
i upgrade to yosemite and did't get untel know any crashes !
i am using the folowing Hardware :
i Mac 27" midell 2011 2.7 Ghz 16 Mb RAM
apple Aperture und i Photo ist delated !
i use Clean my Mac 2 to clean all un wanted Apps on the Harddrive !
i deactivate the Iclould and Spotlight Web filter !
i use C1 v8 with only one Catalog !
i use Media Pro 1.4.2 " with the same Catalog ( but not Working know well with C18 ❗️ )
i rebuild the write pirmisstions on HD !
i made a PRAM Imac start up !
my C1 8 works stabil but some time it is slowing down, ❗️
just tray agin to make a clean C1 intallation !
i am not saing hear that C1 8 is works very fine, i recomend that Phase One should do moor better !
As stated on the release notes, the knowledge base, the download page, the support forum, and on our blog
http://www.digitaltransitions.com/blog/ ... patibility
C1v8 does not yet support Yosemite.
Using software on an OS it does not support will often result in problems.
You know, I took a quick look to see if there'd be any warning signs about Yosemite in the areas you mentioned and the only place I found it was on Page 11 of 18 in the release notes. Otherwise I could be blind....
http://share.photogrant.com/image/1k410h0i2W1Q/Screen%20Shot%202014-10-28%20at%2011.06.03%20AM.jpg
Nope, not on the landing page
http://share.photogrant.com/image/1N0M0f0Q112C/Screen%20Shot%202014-10-28%20at%2011.06.14%20AM.jpg
No warning in the download area, either
http://share.photogrant.com/image/1N0M0f0Q112C/Screen%20Shot%202014-10-28%20at%2011.06.14%20AM.jpg
Even after the jump I saw nothing.
http://share.photogrant.com/image/443V1T2i0z30/Screen%20Shot%202014-10-28%20at%2011.06.24%20AM.jpg
http://share.photogrant.com/image/3p0Y341r2628/Screen%20Shot%202014-10-28%20at%2011.06.39%20AM.jpg
Front page of the knowledge base had nothing...
http://share.photogrant.com/image/3v1e0Y1Q1J0G/Screen%20Shot%202014-10-28%20at%2011.07.04%20AM.jpg
So I even did a search... Ziltch.
The problem is all these areas state 10.9 or later.0 -
Phase one will now shut down this discussion......
The problem I think is the CO is a great program, but their code is unstable. Which is ok, if they only admitted it and let us help them to fix the bugs. Instead they are super argumentative. It is never their fault.It either us for using a new system, or a new computer or for looking at the screen the wrong way. That is a shame, as they could have a killer product and wipe LR out of the planet.
Not sure who runs theyr marketing/customer relation dept. I guess it must be a "lost in translation" kind of thing0 -
Also funny that Drew mentions in the CO7 Forum that "Capture One 8 has been developed with Yosemite in mind since day 1" and "it just makes sense to move to Capture One 8 if you're planning on updating to Yosemite" 0 -
Capture One is not officially supported on any version of OS X. Nor is it officially supported on any mac hardware. It is not officially supported by any particular video card, nor does it officially work on any released version of OpenCL.
Frankly I wish they would just publish the specs of the machines they use in all of their videos, which never seem to have a glitch. Or maybe Niels could let us know what he is using. Because it most certainly isn't anything that most of the people in the real world are using.0 -
I've been following this discussion and I must agree with some of the last posts. Just to state that I love the potential of CO1, love the quality of images I get from it, the editing flow, I even bought it even though I've been using LR for years and can use it for free.
I must also say that I work for software company and yeah I know that coding a good peace of software is a challenge, but... some succeed and some don't. For example direct competition, CS5 which is 5 year old software and looks like crap on my retina screen just works. LR also just works, no crashes, no bugs that influence editing and quality. So I imagine it can be done, regardless of Apples policy of last minute changes to I don't know what.
And since this upgrade to Yosemite, only CO1 is bugging me. Last but not the least, CO1 8 has crashed on Mavericks as well, more than I would like it to, during some simple operations like scrolling or rating images.
Hope you guys take this lesson to fix CO1 and make it an awesome software it deserves to be!0 -
[quote="NNN635396667004693641" wrote:
Also funny that Drew mentions in the CO7 Forum that "Capture One 8 has been developed with Yosemite in mind since day 1" and "it just makes sense to move to Capture One 8 if you're planning on updating to Yosemite"
They should Move Drew to another department. He is a marketing nightmare, beside an arrogant person.0 -
Drew
On behalf of most of us on here, please ignore the previous idiots' rude post.
We welcome your comments and regular input.
Ian0 -
[quote="ianmac" wrote:
Drew
On behalf of most of us on here, please ignore the previous idiots' rude post.
We welcome your comments and regular input.
Ian
+10
Besides that, we discuss issues, software and stuff, not persons. One who does the latter in a disrespectful way disqualifies him or herself severely as a respected member of the community here in my book.0 -
Paul allow me to disagree with you. When you buy a program and pay money you in effect enter into a binding contract. When that product is advertised as capable of working in a certain environment ( yosemite) on one side and in another place, people that are indeed using the program in such environment are almost ridiculed for updating the system without the blessing of Capture One, I think I have the right to say that there is a Marketing problem of pretty big substance. Perhaps you think this is all nice and fine, but some of us work with this software. We pay our bills with our work and if some one represents that such software is indeed "designed from the ground up" to work with Yosemite and then I am berated here for upgrading I strongly feel that there is something majorly wrong 0 -
[quote="alececco" wrote:
There is a known bug in Yosemite with the management of GL on MacBooks Retina. That is why some of you are experiencing problems and some are not
do you know if the bug is related to AMD cards or also to Nvidia systems? I saw elsewhere that the cause of the Open GL bug in Yosemite is the AMD drivers bug.0 -
I am a Lightroom user who has just transitioned to Capture 8 and experiencing a lot of bugs in Mavericks. I am experiencing strange quirks that make this product feel a little beta like. It definitely has great quality but it causes a lot of tension when the client is watching and it crashes and you have to smile as you reboot your computer or restart Capture One.
Lightroom is very polished and I cannot remember when it crashed the last time. I do not like the quality of the output so Capture One is a mixed blessing as it provides superior image quality at higher stress levels during shoots.
I don't disagree with your comment. Paul is a true gentleman and a class act, though.[quote="alececco" wrote:
[quote="NNN635396667004693641" wrote:
They should Move Drew to another department. He is a marketing nightmare, beside an arrogant person.0 -
Phase One customer support is severely lacking in its customer relations interaction. I find them very arrogant and they always seem to place the blame on the customer, Nikon, Adobe or Apple.
I have 7 and 8 as well as Media Pro, which as you know is now dead.
For those of you who find the quality of the product superior to other software programs, stop complaining and keep using. If your client can tell the difference between Capture One and Lightroom, they are pretty sharp.
For those who are unhappy with the bugs and such, find another program. Myself, I personally find the program archaic (stuck in the 90's) and not user friendly and have decided to move on. Phase One has lost 1 customer.0 -
Given the amount of whiny, needy, "me, me, me!" flamebait on this thread, I'm not in the slightest bit surprised if some of Phase One's representatives sometimes appear a little short on forbearance.
Seriously - would you lot put up with you lot?0 -
Quite right, Keith, but they should keep it to themselves.
For instance, commencing a reply to a user with "Sigh" as has been seen is unprofessional in the extreme in my opinion.
Cheers,
Mogens0 -
[quote="Keith Reeder" wrote:
Given the amount of whiny, needy, "me, me, me!" flamebait on this thread, I'm not in the slightest bit surprised if some of Phase One's representatives sometimes appear a little short on forbearance.
Seriously - would you lot put up with you lot?
Keith,
I was a beta-tester for Adobe for 4-5 years so I'm fully aware of how brutal, disrespectful and plain dumb a lot of the end-users and beta testers can be.
The problem here, is the way in which customers are treat as a whole. In my short time trying to communicate with staff on the simplest of problems (website bug) I was met with a complete dead end and no respect or appreciation for the time I'd put in, on my end, to facilitate the fixing of said problem -- and in the end, the problem was never fixed and no timeline or acknowledgement that it would be fixed was ever conveyed.
I can give you anecdote upon anecdote and I'm sure they'll all be met with defensiveness or ignored completely. The fact of the matter is there is an upsetting level of miscommunication from the company who's supposedly catering a boutique-level piece of software to the leading industry professionals.
I'm sad to admit I spend a lot of my time excusing delays, crashes and bugs. I've been on sets where we've had two machines running in tandem to afford the ability to actually work with files as they are coming in. Something we found to be impossible with one system due to the lags, unresponsiveness and crashing.
It's unfortunate for people like myself and I'm sure countless others on this forum whom that, despite having genuine grievances with this software, are coddled together with the nonconstructive bashing and complaining of the larger majority.
The software is good, but it needs to be better.0 -
Our company does not tolerate that kind of behavior with any of our customers. It is a fireable offense. I have been browsing the forums today to catch up on any issues and the biggest issue is not the software but the customer support. [quote="mli20" wrote:
Quite right, Keith, but they should keep it to themselves.
For instance, commencing a reply to a user with "Sigh" as has been seen is unprofessional in the extreme in my opinion.
Cheers,
Mogens0 -
[quote="photoGrant" wrote:
[quote="Keith Reeder" wrote:
Given the amount of whiny, needy, "me, me, me!" flamebait on this thread, I'm not in the slightest bit surprised if some of Phase One's representatives sometimes appear a little short on forbearance.
Seriously - would you lot put up with you lot?
Keith,
I was a beta-tester for Adobe for 4-5 years so I'm fully aware of how brutal, disrespectful and plain dumb a lot of the end-users and beta testers can be.
The problem here, is the way in which customers are treat as a whole. In my short time trying to communicate with staff on the simplest of problems (website bug) I was met with a complete dead end and no respect or appreciation for the time I'd put in, on my end, to facilitate the fixing of said problem -- and in the end, the problem was never fixed and no timeline or acknowledgement that it would be fixed was ever conveyed.
Couldn't agree with you more. Every time I had to deal with support I feel I am the enemy. Very rarely they really listen to what you take the time to document as a bug. I opened a post on the forum about it and phase one shut it down.....
I can give you anecdote upon anecdote and I'm sure they'll all be met with defensiveness or ignored completely. The fact of the matter is there is an upsetting level of miscommunication from the company who's supposedly catering a boutique-level piece of software to the leading industry professionals.
I'm sad to admit I spend a lot of my time excusing delays, crashes and bugs. I've been on sets where we've had two machines running in tandem to afford the ability to actually work with files as they are coming in. Something we found to be impossible with one system due to the lags, unresponsiveness and crashing.
It's unfortunate for people like myself and I'm sure countless others on this forum whom that, despite having genuine grievances with this software, are coddled together with the nonconstructive bashing and complaining of the larger majority.
The software is good, but it needs to be better.0 -
To address this thread, rather begrudgingly as it's turned fairly toxic from some less than constructive posts...
- Yes, we've been developing with Yosemite in mind since Day 1 of the 10.10 developer pre-announcement. This is precisely why the level of functionality that exists is present in Capture One.
- No we do not and will not list the OS' which Capture One does NOT support. That would be quite the list (do you know how many Linux branches there are 😄 ). Instead we list the supported OS versions, which for Mac is currently set as "Mac 10.9 or later". Admittedly the "or later" is confusing but in the authors defense, it was meant to reflect later updates to 10.9, not a major OS upgrade version which would have been independently listed per standard documentation.
- Yes we are still working on support for Yosemite and are quite close to release, but Apple being Apple there were last minute changes and alterations from the "golden master" which we are still catching up with.
- You are welcome to your opinions about the support department or even me personally but please keep them to yourself. This is a User to User forum for constructive discussion. It is not a platform to air your frustrations for the sake of venting so please be respectful, be mature and maintain some level of respect for the people on the other end of the screen. Yes, I have feelings too 😭 . If you find my attitude or feedback to conflict with your expectations, I do apologize. As we are a rather small and personable team you're welcome to create a support case directed towards me, call the office and ask for me or email me. All channels are open and I'm happy to explain any confusion or misunderstandings regarding what the support team is here to do. If your in Copenhagen, I'll even be happy to discuss it over a beer. We're here to help and work damn hard to do so, if there's any misunderstanding there, let us help clear it up. You've got nothing to lose.
And finally... upgrading your OS is your choice. It is not an action imposed on you by anyone else and thus moving into compatibility conflicts is an action taken by the user, either intentionally or unintentionally and it's certainly not helping anyone to place the blame on anyone else. We are sorry for the inconvenience and we are working on helping to fix the issues the OS update has imposed.
Thank you for your patience and we hope to have an update available soon.0
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