Canon 5DS+5DSR + Capture 9 Tethering Issues
Hi,
I was wondering if anyone has had any experience shooting with the new Canon 5DS and/or 5DSR into Capture 8 and/or Capture 9.
I have had nothing but issues with multiple cameras across multiple computers.
I've tried every combination:
Capture 8 and Capture 9.0.1-9.0.3 into OSx 10.10 and then into OSx 10.11.1
I've tried Macbook Pro and then a brand new iMac
I've tried tethering straight into multiple ports and then into a tether tools booster
I've reset all the Caches, set so that Capture only reads for Canon, adjusted Image Capture so no other program is conflicting, there is no EOS utility on the computer
I've tried multiple camera's both with and without a battery grip
Multiple tether cords (using just the 15ft usb 3.0 tether cord no extender)
The camera will tether for a few minutes, then drop out and re-attach for a few frames and then drop out and reattach, often the images will get stuck in between camera and computer and freeze capture causing me to have to restart.
A new thing is that when we turn the camera vertical/portrait it just drops out completely - and this is across multiple cameras.
I am so frustrated and at a loss, I'm about to quit teching and become a monk - any help or experience or thoughts would be greatly appreciated.
Thanks,
Bailey
I was wondering if anyone has had any experience shooting with the new Canon 5DS and/or 5DSR into Capture 8 and/or Capture 9.
I have had nothing but issues with multiple cameras across multiple computers.
I've tried every combination:
Capture 8 and Capture 9.0.1-9.0.3 into OSx 10.10 and then into OSx 10.11.1
I've tried Macbook Pro and then a brand new iMac
I've tried tethering straight into multiple ports and then into a tether tools booster
I've reset all the Caches, set so that Capture only reads for Canon, adjusted Image Capture so no other program is conflicting, there is no EOS utility on the computer
I've tried multiple camera's both with and without a battery grip
Multiple tether cords (using just the 15ft usb 3.0 tether cord no extender)
The camera will tether for a few minutes, then drop out and re-attach for a few frames and then drop out and reattach, often the images will get stuck in between camera and computer and freeze capture causing me to have to restart.
A new thing is that when we turn the camera vertical/portrait it just drops out completely - and this is across multiple cameras.
I am so frustrated and at a loss, I'm about to quit teching and become a monk - any help or experience or thoughts would be greatly appreciated.
Thanks,
Bailey
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Do you use the brace that comes with the camera (the one that screws it in place)? 0 -
Hi no are you referring to the tether lock that comes with the camera?
We use another tether lock that hold the connection into place.
The really bizarre thing is that the camera will work fine tethered into Capture 9 using 10.11 osx for 2-3 days and then just stop having a reliable connection.
Any thoughts would be great0 -
[quote="Bail" wrote:
Hi no are you referring to the tether lock that comes with the camera?
We use another tether lock that hold the connection into place.
The really bizarre thing is that the camera will work fine tethered into Capture 9 using 10.11 osx for 2-3 days and then just stop having a reliable connection.
Any thoughts would be great
Yep, the lock. Which one are you using ?
I am considering this to be a hardware/mechanical issue. I know you said it happens over multiple cameras, but if the cameras have been used in the same way, or maybe with the same brace/tether lock, then they can damaged in the same way inside the female part of the very weak usb3 micro plug.0 -
So we use the Tether Tools Jerk stopper (https://www.tethertools.com/product/jer ... AqhI8P8HAQ) in addition to one that is mounted to the bottom of the camera.
In addition to our camera we have tested at two studios, two brand new out of the box, one Canon 5Ds and then one 5DSR - so they were brand new tether ports and we were still having the issues across multiple computers, ports, operating systems etc.
It seems to start when we turn the camera vertical and then the camera seems to have a hard time reconnecting with capture.
It will drop in and out, sometimes staying tethered to the computer (checking this using Image Capture during time of the drops) - and sometimes it does just lose connection to the computer all together.0 -
I had the exact same issues with Nikons. Several models.
And yes the fragile micro connector was part of the problem. The other part was the power available on the mac book ports...[especially when working battery powered]. So several fixes were in order to achieve a rock steady connection that keeps the rig connected when hand holding -going from landscape to portrait...
I now use a Lock Port Duo / Active Tether Tools USB cable / Tether Boost Core Controller / Tether Tools Battery Bank / and a hard to find full size gold plated USB3 male to full size USB3 male cable...and when hooked up to AC power I also use a Belkin thunderbolt powered hub.
The lock Port Duo is a cage that locks down a - mini USB3 [male] to full size USB3 [female] gold plated adapter - in place so that it cannot physically move...This enables the photographer to move the camera around at will...without having the original USB3micro cable to move about in the fragile flimsy camera port. Yes it costs, but so does a repair on the port if damaged.
The core controller and battery bank are needed when the Laptop is used battery powered on location shoots.
A powered hub is highly recommended when using a Mac Laptop even when the Power Book or Air is AC powered.0 -
Hey thanks for the response Grant.
So my confusion is coming in because I am trying multiple brand new cameras across a brand new iMac (this was after testing across a new MacBook pro) - so the ports should be fine.
I either use a Belkin Thunderbolt hub or the newer Tether Tools Tether Booster (both which have their own power).
I was using brand new gold plated 15ft Tether tools USB 3.0 cables straight into the camera and then into these hubs and straight into the ports, both with and without an cable additional extender.
As far as tether lock goes I have tried a wide variety as well - but I will look into the lock port cage.
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As of yesterday and today I am having more luck with it and here is what I changed:
Instead of the gold plated Tether tools 15ft tether cord into camera and then into hub or computer, I am using a short 5-inch usb 3.0 harddrive cable into the tether tools 15ft repeater. I was thinking maybe the camera was having and issue delivering the files with the 15ft initial cable (even a good one).
I am also using the cable protector that came with the Canon 5Ds - the one that came in the box.
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The thing is we will often have 2-3 days of perfect connection on our camera and then it will start acting up again so who knows.0 -
Nikon D800 also had a cable protector but that did not solve the problem. The protector still allowed the weight of the cable to jiggle in the somewhat shallow camera port and then lose connection.
Without the Lock Port and with the OEM plastic flimsy protector:
If I left the camera on a tripod and did not touch it there was no issue.
As soon as I unlocked the camera out of its quick release and moved the camera around it started to have problems.
So I purchased the Lock Port Cage and set it up almost 1 1/2 years ago. I have not removed it since.0 -
Hi Bailey,
I was on a job the other day and had this happen to me also.
We started the day shooting to a laptop, Capture 9 would show the camera was trying to attach, I would get the "thinking wheel" in capture next to where it shows what camera is being used, which it recognized but not all the info about the camera came in. There were buffering issues and the camera went from being attached to not in seconds. I had to restart several times. We later shot with a Hasselblad and IQ2 back on an iMac with out the connectivity issues earlier in the day.
The Canon was rigged with a Lock Port cage . I can't say which it was as I was teching on someone else's gear.0 -
Long Shot
Try opening Apple's Image Capture with the camera attached.
Then on the bottom left have Opens with set to [Open Capture One Pro]
That also helped me.0 -
Hey Grant - can you possibly send a link to the lockport cage you recommend for Canon 5Ds.
I have been having more luck by using a 5 inch usb 3.0 harddrive cable straight into camera with the cable protector that came with the Canon 5DS and then that cable into a tether tools usb 3.0 extender.
I have been plugging straight into the iMac port and bypassing the tether tools booster.0 -
I have an email directly to Lock Circle. Info will come soon.
I find my best is to use a Powered Belkin Thunderbolt express dock and also have the Mac Book Air plugged into mains supply [not battery powered]
When I must be battery powered then the Tether Boost and power bank is best.0 -
Sorry, They have Lock port for 1/2 dozen Canon models but not the 5DS.
Here is a quote from the email.
We never had a request in the last two years for a LockPort for the Canon 5Ds and nothing was planned.
Sorry is not available.
Maybe if some requests come up we can look into going to production.
regards
Dante Cecchin0 -
thanks so much for checking into it for me Grant 0 -
Hey Gang.
I'm looking for a little help on this same issue. I'm using a 2011 macbook pro which is plenty fast. I'm running Capture One 9.x on Yosemite. With the new larger raw files with the 5ds I want to take advantage of the faster usb 3.0 speeds. My macbook does not have usb 3.0 ports. I bought a OWC thunderbolt dock which has 5 usb 3.0 ports on it. The only two that I can tether with are the two powered ports on the side. These two port will allow you to charge ipads and stuff like that. I can use 2 of my older usb 2.0 active extension cords on any port without any connection issues it's just slower transfer. If I switch to usb 3.0 active extensions I can only get one cord to work instead of the two needed. I can use only the powered ports on the dock to get it to work. I'm sorry this is such a convoluted mess but I guess my question is about the power that's needed to run these cords. At this point I have so much money invested in cords that don't work I'm wondering if the Corning USB 3.0 optical cable would be a option and I can return all the rest? By the the time I buy all the power blocks and stuff it's about the same amount. I could try the powered active extension cords or the power block from Tether Tools but that's just one more cord I have to plug into and trip over by the camera.
Thanks
John0 -
Have you considered a PCIExpress USB3 module instead?
Like this: http://usb3pcicard.com/upgrade-your-lap ... presscard/0 -
[quote="John Thomas" wrote:
Hey Gang.
I'm looking for a little help on this same issue. I'm using a 2011 macbook pro which is plenty fast. I'm running Capture One 9.x on Yosemite. With the new larger raw files with the 5ds I want to take advantage of the faster usb 3.0 speeds. My macbook does not have usb 3.0 ports. I bought a OWC thunderbolt dock which has 5 usb 3.0 ports on it. The only two that I can tether with are the two powered ports on the side. These two port will allow you to charge ipads and stuff like that. I can use 2 of my older usb 2.0 active extension cords on any port without any connection issues it's just slower transfer. If I switch to usb 3.0 active extensions I can only get one cord to work instead of the two needed. I can use only the powered ports on the dock to get it to work. I'm sorry this is such a convoluted mess but I guess my question is about the power that's needed to run these cords. At this point I have so much money invested in cords that don't work I'm wondering if the Corning USB 3.0 optical cable would be a option and I can return all the rest? By the the time I buy all the power blocks and stuff it's about the same amount. I could try the powered active extension cords or the power block from Tether Tools but that's just one more cord I have to plug into and trip over by the camera.
Maybe time to get a newer macbook pro..??
Sounds like a lot of hassle and cord's everywhere, someone might trip over them also. I actually shot all day today in mRAW with the supplied 3.0 cable from canon to a powered Usb 2.o cable to a macbook pro 2014 and it worked surprisingly well. No problems with Capture One at all and the 5DS. And I am actually on 9.0.0 which works fine for me. When I get my tether tools USB 3.0 cable will put the 50mp Full Raws through the testing. And I shoot a lot tethered!!
Eric
I have a Sonnet Thunderbolt to esata and usb 3.0 adaptor and it works great, give me another USB 3.0 port and gives my older Hard drives through esata a new life and blazing fast!!!
Thanks
John0 -
To Ball:
I have no problems tethering my 5DSR to Capture One 9.11 running on a 2012 MacBook Pro.However, I don't rely on Canon's "lock" device, which I think is a bit of a pain and maybe not tremendously reliable.
Instead, since I always tether with the camera on a tripod, I strain relieve the cable by attaching it (with a generous loop) to a tripod leg using a velcro wrap. I've got to yank pretty hard to put any additional pressure at the camera connector. Maybe you could consider something similar.
Also, I always tether my cameras directly to the computer; never through a hub. I've used USB extension cables to place the camera up to 15 feet from the computer without any problems.
If using a USB hub, be sure it's powered. Also, if running El Capitan, be aware that Apple rewrote the USB stack and problems have been reported for some brands of USB hubs. I don't know about other adapters, but whenever I need a critical USB connection, I always go direct.0 -
To John Thomas:
I find that my 2011 and 2012 Mac Pros' built-in SD readers are faster than USB3 with most cards. I wish Capture One had the option to write to the card instead of the computer, but I guess that would really defeat the purpose of using Capture One as the control program...
I think you've got several options:
- If money's no object and there are more reasons than just USB3, then go for a new machine.
- If you're willing to suffer a slightly more complex workflow, then use EOS Utility (assuming a Canon camera of course) for capture and write the files to a card and then download the images to Capture One at your leisure.
- I think the last choice I'd consider is to look for a ThunderBolt-USB3 adapter. Last choice because I hate inserting additional electronic components into the Camera-Computer chain for reliability reasons.0 -
I have not had an issue connecting my clients 5drs bodies with the USB 3 cable and cable protector the shipped with the camera.
I've been connecting the standard cable with a 15 foot USB 3 cable with the repeater connected to a Anker power USB 3BC HUB to my 15in Retina MBP and my 2013 27inch iMac.
My understanding is that the USB3BC hub puts out more power than a regular USB hub. Especially when using it with the phase backs. I consistenty found that whenever you use a USB 3 cable that has a right angle bend and you try to attach it to the bottom of the camera with the a tetherlock or similar product for cable management. The USB connector slowly pulls away from the connection in the camera body.
I think the Canon part number is IFC-500U II. It can be ordered from cannons parts and assessors division. They're $10 each I bought several for my digital tech kit and for my clients.
I rarely get a Camera disconnection with the factory cable.
Brian0 -
To me what your issue is related to is a voltage issue in the usb - cable/port. I skimmed so you may have said the length and type of cable you are using. there are powered usb extension cables and repeaters that do some sort of power saving or extending. Also did you view the preference for camera types make sure Canon is the only one selected.
I'm pretty sure those two things are the issues.. now if someone could fix my issue of not being able to process anymore that would be grand... David ladigitaltech.com0 -
I had a similar problem when using Nikon D810 with Capture One v9 and OSX 10.11.15. I couldn't even get the camera to be detected by Capture One v9. by using the orange tether tools cable (15 feet or 4.6m)
After digging around it turns out there is a major difference in the USB 3 driver support. Nikon D810 implements the most current driver for USB 3 (version 1.1) while Apple's implementation of the USB 3 driver is version 1.0 on OS X 10.11.15.
To overcome this hinderance, I purchased Tether Tools TetherBoost. I was skeptical in purchasing it but lo-behold it actually worked.0 -
Canon 5D II, 1DIII, 5Ds + C1 9.1 + MacBookpro + Lindy powered cable
I`ve the same issues as reported before. I can connect the camera but after some shoots the connection disappered.
Could it cause to OS X 10.11.4? This issue is quite new for me. I used these configuration several month without any problems.
Have got anybody an idea?
Thank you for your replies in advance.0 -
@Col_du_aspin
It seems you are right!
I tried the camera connection with an external powered Elgato Lightning Dock. Vialá, it works.
Thanks to Apple to change the USB Power from update to update 🤬0 -
@Sir Richard Picture Good to hear !!! I wonder if the same problem occurs on the Windows Platform. Why Apple hasn't implemented the most up to date driver support in their operating system is surprising. 0 -
As a Digital Tech I've never had a issue with the Standard canon USB3 Interface Cable IFC-150U II and protector Canon Part# C58-6041-000 (Canon Parts 866-481-2569) secured with a Tether Bock, connected to a 15ft active USB3 repeater.
Although sometimes I do use a USB3 BC 1.2 Powered Hub when using some Nikon D810s and Phase IQ backs. The USB 3 hub assures me that I have enough power when using my 15in retina or my 27inch iMac.0
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