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Shutting Down CO

NNN636750532661758992
I did a search and saw this was an issue in CO8, but nothing recent. I'm new to CO and if I shut down the program and try to open it later it says it is already open...so I can't get to it. I have to go into the Task Manager and shut it down there in order to open the program up. Known issue? Workarounds? User error? Thanks for any suggestions.
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6 comments

Date Votes
  • Paul Steunebrink
    Unknown to me. I suggest to contact support and send them the log files.

    By the way, do you shutdown Capture One with Cmd+Q or Capture One menu > Quit Capture One?
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  • NNN636750532661758992
    Paul,

    No such option to Quit. I've tried:
    1. X out of the program
    2. File>Exit
    3. Even File>Close Window closes out of the entire program (I would have guessed that closed the image window but it closes the program)

    All three seem to close the program, but if I try to re-open I get a pop-up message saying Another Instance of Capture One is running and I can't re-open it until I go to Task Manager (which shows Capture One running) and end task. Thanks.

    Dave
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  • Paul Steunebrink
    Hi Dave,

    Sorry, I was referring to the Mac version. I overlooked that you are in the Windows forum. I apologise.

    Anyway, you close Capture One the correct way. That leaves contacting support as the best option.
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  • SFA
    [quote="NNN636750532661758992" wrote:
    Paul,

    No such option to Quit. I've tried:
    1. X out of the program
    2. File>Exit
    3. Even File>Close Window closes out of the entire program (I would have guessed that closed the image window but it closes the program)

    All three seem to close the program, but if I try to re-open I get a pop-up message saying Another Instance of Capture One is running and I can't re-open it until I go to Task Manager (which shows Capture One running) and end task. Thanks.

    Dave


    Close Window will close the application if you only have one window open. If you have more than one session/catalogue open it only closes the window you are using when you close the window.

    HTH.

    Grant
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  • Permanently deleted user
    [quote="NNN636750532661758992" wrote:
    I did a search and saw this was an issue in CO8, but nothing recent. I'm new to CO and if I shut down the program and try to open it later it says it is already open...so I can't get to it. I have to go into the Task Manager and shut it down there in order to open the program up. Known issue? Workarounds? User error? Thanks for any suggestions.


    I can confirm that it happens to me too, but only if I try to open it again in a short period after closing. Only once I had to go into task manager 'cause after some attempts Capture One did not open yet and I had to kill the process still running in background. Usually, after a few seconds from the error message, I can open it again.
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  • SFA
    [quote="ClauS" wrote:
    [quote="NNN636750532661758992" wrote:
    I did a search and saw this was an issue in CO8, but nothing recent. I'm new to CO and if I shut down the program and try to open it later it says it is already open...so I can't get to it. I have to go into the Task Manager and shut it down there in order to open the program up. Known issue? Workarounds? User error? Thanks for any suggestions.


    I can confirm that it happens to me too, but only if I try to open it again in a short period after closing. Only once I had to go into task manager 'cause after some attempts Capture One did not open yet and I had to kill the process still running in background. Usually, after a few seconds from the error message, I can open it again.


    This is also my experience.

    There are some background tasks that (using sessions) take a while (a few seconds) to fully complete and clear before the application will restart.

    I suspect that using Catalogues and the auto backup feature there may be more activity to consider and it may take longer - but I don't use catalogues regularly.

    There may be times when for some reason the close out processing ("Saving" for example) somehow gets 'stuck' and failes to complete. This seems to be rare and maybe related to external drives and what they are doing. If things are stuck at 'saving' for several minutes I always assume that something in the OS has gone awry and at that point I will usually kill the process(es) using Windows Task manager.

    Attempting to re-open when a previous close has not completed successfully may, if unlucky, hit some sort of timing loop and prevent the closing process from completing in good time. Best wait 10 or 15 seconds as that seems to be fine (with sessions.)


    Grant
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