Capture1 + IQ180 + MBPRO + Mac OS El Capitan = #SOLVED#
I have installed the new OS on my macbook pro and all of a sudden my C1 software cannot connect to my P1 IQ180 back anymore...
No matter what I try, it just won't connect!
After a conversation over the phone the explanation by Phase One was this;
"You shouldn't have done the upgrade. But be patient, we are working on it, check for updates regularly."
- (How could I know not to upgrade) How long before phase one will fix this problem?
" We don't know. Be patient, we are working on it, check for updates regularly. We're very sorry"
🤓 🤓 🤓
I'm very sorry too you know, I work with a 35.000 euro camera system and am not able to use it the way It should be used...
How will I explain to my clients that I won't able to do the job anymore and who will pay for my losses?
For a company that claims to be the best in photography I say this makes you look like a bunch of amateurs. 🤭
Luckily I didn't sell my Canon 1Ds Mark3 yet, that camera still works with C1 and the new OS.
Hopefully my clients are satisfied with that quality. Maybe I can sell the IQ180 and get a lot of my investment back!
No matter what I try, it just won't connect!
After a conversation over the phone the explanation by Phase One was this;
"You shouldn't have done the upgrade. But be patient, we are working on it, check for updates regularly."
- (How could I know not to upgrade) How long before phase one will fix this problem?
" We don't know. Be patient, we are working on it, check for updates regularly. We're very sorry"
🤓 🤓 🤓
I'm very sorry too you know, I work with a 35.000 euro camera system and am not able to use it the way It should be used...
How will I explain to my clients that I won't able to do the job anymore and who will pay for my losses?
For a company that claims to be the best in photography I say this makes you look like a bunch of amateurs. 🤭
Luckily I didn't sell my Canon 1Ds Mark3 yet, that camera still works with C1 and the new OS.
Hopefully my clients are satisfied with that quality. Maybe I can sell the IQ180 and get a lot of my investment back!
0
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HI
Firmware and software is released.
See website for this.
Beyond this, please observe forum rules and common curtesy.0 -
Hi, thanks for your reply,
I installed the firmware updater, it recognizes my IQ180 back , it downloads the firmware to my macbook (I assume), and when I press install firmware it says; 'preparing installation' and it keeps 'preparing'. Even after one hour, nothing happens... only preparing...
I tried this on an older iMac I have without El Capitan installed (maverix) -> Same problem, preparing for hours until eternity!
Is the problem the installer or my IQ180?
It's really frustrating the way I have to work now; Shooting some images (hoping they're in focus, because with these machines you can't be absolutely shore until you're at 100% zoom), get my CF card out and into the CFCard reader, import the images to C1... jaddie jaddie jaddie! ☹️
Please tell me what I need to do in order to get my workflow back on track.
Thanks.0 -
Hi
You can contact your Phase One reseller which will always give you local support.
or
Create a support case with us at Phase One and we will also happy to help.0 -
I have already created a support case, but would just like to chime in here and let you know I am experiencing the same problems.
No luck tethering with the latest firmware/updates to my iq160 back and C1 with El Capitan.
Firstly I would like to mention that the firmware updater software would not work for me. Instead I downloaded the firmware, then installed manually via CF card. There were no issues installing this way.
When I connect my back to my mac via USB, C1 will recognize the camera, but I do not see shutter/aperture/iso information appear. The capture command also does not work. If I attempt to take a picture from the camera, the image goes to the CF card. If there is no CF card I simply cannot shoot.
Tethering worked perfectly fine before updating.0 -
Sry but did you updated C1 to 8.3.4? 0 -
Yes, I have updated to the latest version of C1 as well.
Received a response on my support case stating they are aware of the issue and working on a fix.
They also told me the firmware updater is currently not compatible with El Capitan.
Apparently tethering with a USB 2.0 cable or Firewire cable should still work, but haven't been able to test this yet.0 -
Happy to report the firmware update released a couple days ago has solved my issue.
Note that the firmware updater still doesn't work on El Capitan - have to manually update.0 -
There is way to manually update camera without using update software
Check this URL
http://www.digitaltransitions.com/page/firmware-updates
Without updating digital back to latest firmware you will not be able to tether.
WBR
Andrey0 -
Here is a video how to do this
https://www.phaseone.com/en/Search/Arti ... nguageid=1
P.s, I took the liberty to change Not working to Solved.0
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