Issues in C1-8.3.3
Issues I have come across in 8.3.3. (1) Some images getting corrupted when importing files, this did not happen in earlier versions. (2) There is an issue with masks in Local Adjustments, when updating an image to engine C1-8 or when moving a file to different folder, settings are maintained but mask is lost. Again this issue was not present in earlier versions.
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[quote="Vallabh" wrote:
Issues I have come across in 8.3.3. (1) Some images getting corrupted when importing files, this did not happen in earlier versions. (2) There is an issue with masks in Local Adjustments, when updating an image to engine C1-8 or when moving a file to different folder, settings are maintained but mask is lost. Again this issue was not present in earlier versions.
It would be a good idea to create a Support Case and ask the Capture One team to have a look at these problems you have seen.
When you see the import problems Are you importing new files or images that have been previously edited in earlier versions of Capture One?
For your point 2 - are you updating a session (or catalog?) from an earlier database version to a more recent one? Or perhaps a V7 edit to a V8 edit?
Being a User to user forum no one here can really help you fix the problems if they are code problems. The best that could be offered is a confirmation that someone else has seen the problems (and may have found a cause and a solution).
A Support Case is the best option for you in my opinion.
HTH.
Grant0 -
Image corruption on import has a strong likelihood of being hardware related - I'd be checking card readers, cables, memory cards, RAM, hard drives etc. as well as raising a support case... 0 -
[quote="Vallabh" wrote:
Issues I have come across in 8.3.3. (1) Some images getting corrupted when importing files, this did not happen in earlier versions. (2) There is an issue with masks in Local Adjustments, when updating an image to engine C1-8 or when moving a file to different folder, settings are maintained but mask is lost. Again this issue was not present in earlier versions.
I've been having image corruption in v7 and v8 on both Windows and Mac from time to time when using local adjustments with layer masks.
The typical look on output is a scrambled picture of weird colors and patters, such as can be linked to graphics problems. It's however not caused by corrupt graphics drivers or faulty graphics cards, as I have seen it happen on three otherwise perfectly fine systems, both Mac and Windows. It's very inconvenient, especially when you have put a lot of time in editing a mask, because the only way to solve the problem, is to delete the mask, restart CO1 and create a new mask.It happens to me in about one in ten images that have layers and mask edits.
Chris0 -
Thank you for your replies. Much appreciated. [quote="SFA" wrote:
[quote="Vallabh" wrote:
Issues I have come across in 8.3.3. (1) Some images getting corrupted when importing files, this did not happen in earlier versions. (2) There is an issue with masks in Local Adjustments, when updating an image to engine C1-8 or when moving a file to different folder, settings are maintained but mask is lost. Again this issue was not present in earlier versions.
It would be a good idea to create a Support Case and ask the Capture One team to have a look at these problems you have seen.
When you see the import problems Are you importing new files or images that have been previously edited in earlier versions of Capture One?
For your point 2 - are you updating a session (or catalog?) from an earlier database version to a more recent one? Or perhaps a V7 edit to a V8 edit?
Being a User to user forum no one here can really help you fix the problems if they are code problems. The best that could be offered is a confirmation that someone else has seen the problems (and may have found a cause and a solution).
A Support Case is the best option for you in my opinion.
HTH.
Grant
Hi Grant,
I think it could be a coding issue with the corrupted images. I forgot to mention earlier that I am using Windows 10 and the hardware is quite new and near high end quality Workstation.
I work in Sessions only, it suits me. The files I am importing are fresh first time imports. Out of about 150-200 I could get one corrupted one. If I make a copy of corrupted file from the folder I have imported and place the copy in the same folder or even a different folder, it still creates the same looking corrupted image. (I tried renaming file before placing in the working folder, tried deleting the problem Settings and Cache files, it still created the exact corruption). Now this is interesting, if I copy the same file from a fresh unprocessed backup and place it in a new folder and import it then it works perfect. Currently this is the only solution I have. It works but you can imagine it is no fun.
Disappearing Masks is also an issue but less worried at the moment.
Regards,
Vallabh0 -
Create a Support Case.
This sort of problem is not something that is certain to be fully analysed in a User to User forum.
Meanwhile, 2 things to investigate.
1. Masks are define in .comask files, one for each original. Therefore you could check whether the expected files actually exist. If not the problem would seem to be creation of the files. If they exist but do not deliver what is expected .... it's a different problem and almost certainly needs the C1 support team to look into it.
2. Have you tried turning OpenCL processing off (or on?) to see if it makes any difference to the results for the problem files?
If not it may be worth doing so.
I have just once experienced a Session file "corruption" (reasons unknown) that turned out to be the edit file (.cos) of one image. Somehow the database internal data ended up with corrupt links and in a session of about 2000 images I would see crashes regularly but seemingly randomly just scrolling through using the browser. By chance I noticed a corrupt thumbnail for an edited image that would not re-generate correctly. Always had the same corruption but it was nowhere near the images I was editing (at least as they appeared oj the screen which is, of course, meaningless to the computer but something we humans think of as a form of logical connection!)
I deleted the edit for that image and "re-imported" then re-edited it and the problem was resolved.
It sounds like you may have something similar happening.
The disappearing masks, assuming the comask files exist, may simply be a broken internal reference in the cosessiondb file and therefore all part of the same problem.
Another option you could try, assuming the .cos and .comask files all exist, is to create a new session (and so a new cosessiondb file) and then import the files from their existing locations electing to include the existing edits. With should either give you a clean session of a session with the same problem.
If it has the same problem it would suggest that one of the .cos files (or maybe a .comask) is "bad" for some reason. It's a very random situation but with a relatively small number of files should be easy to test for and perhaps find the bad file. With 2000 images I needed some luck to identify my problem a couple of years ago!
Either way be sure to create a Support Case to flag the issue with the C1 support team.
HTH.
Grant0 -
Thank you so much Grant, what you have said is very helpful and makes lot of sense. I will certainly give a go at your suggestions. Thanks again.
Vallabh0
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