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C1 v. 9 won't open

Andrea Martin
Lately, I can't open v. 9 any more. The Windows 10 circle spins and spins, but no error messages. I tried holding down the Ctrl key while opening, but that didn't do anything. Any suggestions? Thanks.

p.s. I had this problem with v. 8 too. When I downloaded v. 9, I was thrilled because it opened and quickly too. Then it started opening more slowly, and now won't open at all.
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Date Votes
  • Andrea Martin
    Well. Looks like C1 v. 9 doesn't open if I have an SDHC card in the slot. For whatever reason, I removed the card and C1 finally opened after an hour of hanging. Note to self: in the future, remove card before opening C1.
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  • RichardT
    I had problems in the past with Capture One and other application trying to access a memory card at the same time.

    After I unchecked the "Open importer when detecting card from digital camera" (Edit -> Preferences -> General) the problems stopped happening.
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  • Andrea Martin
    Thanks, Richard T., I did as you suggested. I appreciate you going the extra step to write crystal clear directions too.

    Best regards.
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