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How to activate after replacing a dead computer?

John611
I tried to activate C1 LE on a new computer, which is replacing a computer that died on me. I get the message that I have exceeded the number of product activations (I have it activated on another, travel, computer). But I can't deactivate C1 on the dead computer. I never use multiple computers at the same time, but have C1 on two computers. What should I do?

(I also tried to submit this to the support case page, but got system errors repeatedly when I tried to do that. Thus I'm posting this on the public forum.)

John
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Comments

5 comments

Date Votes
  • Anonymous
    John,

    Activation issues must be handled internally through the Support system.
    Create a Support Case at:
    Support Website: http://support.phaseone.com

    You must have a Profile established.
    In Case we'll need Email of Profile used for activations and/or the Product Key.

    Sincerely,
    kc
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  • John611
    Keith,

    I appreciate the quick reply. But... as I said in my post, I tried to use the support form, and got a system error message whether I tried it in windows explorer, or Firefox.

    Is there any other way to submit a case? I'd be glad to use the recommended approach, but I just can't get it to work. I tried for an hour!

    I do have a login and a profile.
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  • John611
    it worked this time. case 19018. I tried and tried last night, and why it didn't work then and worked now I don't know.
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  • Anonymous
    John,

    Just tested system and it is working.
    Pop-up blockers off ?
    The Profile for Activations and Support is different from Forum Profile.

    See Knowledge Base:
    http://support.phaseone.com/KB/Home/Sea ... nguageID=1

    this system is working, please try again.

    Thanks,
    k c
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  • NN110508UL4
    I have the same problem --- trying to move Capture One Pro from my old computer to its replacement.

    I, too, tried to log a support enquiry over the week-end, and repeatedly got error messages (tried on two different computers, with the same result). I've tried again this afternoon, and it worked today. I now have a case number, and will await instructions from support.

    Just wanted y'all to know that the support page is still encountering what seems to be the same problems Sack experienced earlier this month.

    Thanks.
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