Problem with proof profile setting after upgrade to 5.1.2
After upgrade to 5.1.2 Capture One 5 Pro is not remembering the proof profile setting after a restart of the program if I select the standard setting ‘selected output profile’. The program switches always to an empty entry in the gray section. How can I fix this problem?
Best regards,
Roland
Best regards,
Roland
0
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Roland,
Have you uninstalled prior to upgrading?
Give that a try first and if the issue persists create a support case.
http://xchange.phaseone.com/HOME/Conten ... nguageID=10 -
You are not alone. I got the same issue. 0 -
[quote="Urukhai" wrote:
You are not alone. I got the same issue.
And did you uninstall before updating as suggested in the post before yours? Same problem might be solved with the same solution.0 -
Un-install and re-install does not work. 0 -
Just to give a short update. I have opened a support ticked in the meanwhile which is still under investigation.
Uninstall and re-install did not really solve the problem. Directly after reinstallation the setting for proof profile is ‘selected output profile’. As soon as I select any entry under proof profile even ‘selected output profile’ itself I have the effect that it switches after closing and reopening to this empty gray entry. Making this change addes to the user.config xml the section:
<setting name="ProofProfileDisabled" serializeAs="String">
<value>False</value>
</setting>
<setting name="ProofProfile" serializeAs="String">
<value />
</setting>
In my opinion the empty entry in the section of gray profiles is confusing the program but I have no idea where it comes from and how to delete it.
Please also open a support ticket if your are affected because I already got the reply that the support of Phase One could not recreate the problem and it always helps if other support tickets prove that this is maybe a rare issue but not a single issue.
Regards,
Roland0
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