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Your free trial is about to expire! despite paid licence

Patrick O'Keeffe
When ever I start my paid and activated version of Capture One 9.0.2 (9.0.2.11) I get the pop-up message saying that Your free trial is about to expire! I have tried deactivating and reactivating but the message still appears.

I am running Capture One Pro 9.0.2 on an 27" iMac with OS-X Version 10.11.3 (15D21).

How do I get the message to stop apperaring.
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Comments

14 comments

Date Votes
  • Christian Gruner
    Please contact Support right away 😊
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  • BobRockefeller
    I get the same thing on start, but only after updating (from 9.0.2 to 9.0.3, for example). If I just open the License... dialog, it shows as activated, all is well, and CO stops complaining.
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  • paintbox
    Same here
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  • Patrick O'Keeffe
    Thanks for the input. I have sent a support request to PhaseOne.

    Let us see what they have to say.
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  • Permanently deleted user
    You're not alone. Since updating from 9.0.2 to 9.0.3, I get that dialog too, although using activated licence.
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  • H. Cremers
    [quote="AndyE" wrote:
    You're not alone. Since updating from 9.0.2 to 9.0.3, I get that dialog too, although using activated licence.


    Me too. I clicked it away and hope it will stay away.

    Let's hear what support says.
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  • Patrick O'Keeffe
    The answer from Phase One Support is the following (and it works for me, the pop-up does not appear again when starting CO Pro 9):

    Hi

    In this window there is a check box saying "Do not show this again", check this and then press "Close" bottom right.

    We are looking in to why this is happening right now

    Kind Regards

    Phase One support
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  • Ian Morehouse
    Hi,
    I am still on 9.0.1 and receiving the message. I had not received it earlier, though I will admit it has been a week or 3 since I last used C1.

    I will try the fix.
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  • Christian Gruner
    The problem has been located, and will be fixed server-side within the next few hours. As a user, you will not have to do anything.
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  • Permanently deleted user
    Thank you Christian for letting us know.
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  • Permanently deleted user
    .... but it hasn't been fixed until today. I still get the trial message.
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  • Christian Gruner
    [quote="AndyE" wrote:
    .... but it hasn't been fixed until today. I still get the trial message.


    Patience 😉 It is still rolling out on the servers. I cannot give a precise time on when, but it should be a matter of hours.
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  • Permanently deleted user
    Patience 😉 It is still rolling out on the servers. I cannot give a precise time on when, but it should be a matter of hours.


    Sorry, didn't want to be inpatient here, I was eyeing on the wrong posting date 🤓

    In the meantime no trial message anymore here.

    Thanks !
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  • Andriy.Okhrimets
    Hi, is this considered resolved?
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