Request for Support: Catalog will not open

Stephen Scharf

• October 14, 2014 18:10

Hi folks at Capture One:

This is a request for technical support. I have a Capture One 8.0 catalog that will not open and causes C1 8 to crash when trying to open it. I can launch C1 8 and open other catalogs but this one.The majority of my images that were referenced in this catalog are (fortunately) located externally, but some of them are contained within the catalog. I'd like to be able to access this catalog and export the images are contained within it. Please help. I've submitted a bug report via your reporting mechanism, but I would like a real response from the team.

Thank you,
Stephen Scharf
Stephen J Scharf Photography

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  NN635434967316051316UL

  • October 14, 2014 18:29

  Your best bet is to open a support case directly from phaseone.com.

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  Stephen Scharf

  • October 14, 2014 18:39

  Thanks for the reply, do you have a suggestion for how to actually do that? I'm in the United States, would Digital Transitions be my point of contact for opening a support case?

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  NN635434967316051316UL

  • October 14, 2014 19:05

  Go to phaseone.com and choose "My Pages". Log in and then choose support cases. You can create a new one from there.

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  Doug Peterson

  • October 14, 2014 19:36

  If you purchased Capture One (or anything else) from us, we'd be your best point of contact. We support our customers via web, phone, email, text, tweet, facebook message, carrier pigeon or sky writing.
  
  If you purchased Capture One from Phase One direct then you should start a support case at phaseone.com.

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  NN635434967316051316UL

  • October 15, 2014 12:52

  Please keep an eye out for my carrier pigeon, Myrtle. She has critical information for a defect I'm experiencing 😎 ...

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