Proof Profile

Richard312

• December 29, 2009 22:58

Hi

I have a problem as I can no longer access proof profile and the colours in Capture 5 Pro are looking strange and the images have a washed out look. I could access proof profile when I originally installed and then subsequently created a monitored profile with Coloureyes and a calibrator. I selected this profile in proof profile. Since then if I go to proof profile no menu appears and the software freezes for about 30 seconds. I have tried uninstalling and reinstalling but to no effect.

The computer is running Windows 7 Professional 64 bit.

Any suggestions?

Cheers

Rich

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  Paul Steunebrink

  • December 30, 2009 10:05

  Q1: have you tried 5.0.1?
  Q2: what is the idea of using a monitor profile as proof profile (you're free to do that of course, not understanding is my ignorance...)?
  Q3: have you tried to either remove the preference file (user.config) or tried another session?

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  Drew Altdo

  • December 30, 2009 15:35

  Rich,
  Create a support case. We'll look into it.

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  NN176560UL

  • January 07, 2010 21:47

  Please don't go hiding this interesting question in a service case - i once opened the "Preferences" window, did not change anything but when i closed all photos looked very "yellow" "washed out" or "old style look" and changing the proof profile brings no effect anymore.
  What can it be ?

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  Drew Altdo

  • January 07, 2010 22:09

  Hiding?
  I thought I was helping. This is a User to User forum, if a fellow user has the answer then they are welcome to assist you. If you would like Phase One's assistance in this matter please create a support case so we can then look further into the cause. You're welcome to post any findings from the support case to the forum but as this is a specific matter of your machine we would not be so brazen.

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