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3.7.2 is freezing up on me, help!

aaron1
I am running os 10.3 just re-installed all my software to get a freash start.
now it won't let me teather my eos 1ds?
It was fine before the re-install. the new session window gets frozen open when I try to create a new session.
I have tried to re-install the program again.. no luck.
What is happening to my reliable c1pro.

Help
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Comments

6 comments

Date Votes
  • Anonymous
    aaron,

    If you cleaned off Capture One and reinstalled you should rebuild disk permissions using Disk Utility Utilities > Applications folder
    Restart your Mac and check that all is fine.

    Sincerely,
    kc
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  • aaron1
    Tried the disk permissions.. same result.
    I had a ffffffdc or something like that error code before all this started, then it went away, then the freezing action of my program, I start a new session and nothing happens till I click on my desktop, then the new session folder shows up, but not on my c1pro program or session file menu.
    I looked on line to find out about the first error code, it and it said it was the inability of c1pro to write to my hard drive.
    I checked every possibility that I could think of but still no go.
    I even connected my external hard drive that has some past versions of c1 on them and tried to see if they worked, same issue happened.
    What could it be?
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  • Jason1
    Aaron,

    When you said you re-installed CO, did you also delete the com.phaseone.application.captureonedslr.plist preference file from your HomeDirectory/Library/preferences folder?

    Also, have you deleted the folder called Pictures from your HomeDirectory? CO can have problems generating new sessions on other places of your drive if this folder is missing.

    Jason
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  • aaron1
    I think throwing out the preference file worked,
    I'll know later when I pludg in,
    thanks!
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  • Anonymous
    ERROR: fffffdc

    This error happens if Capture One is unable to write the captured image to disk
    This is most likely because there is no capture folder selected.
    It may also be that you do not have write access to the currently selected destination.

    Regards,

    kc
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  • aaron1
    Throwing out the old preference file worked.

    Thanks for the help..
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