Lost Password

NN109703UL2

• July 15, 2008 04:33

I have lost my password so I can't l ogin to PhaseOne's website to activate my versions of C1 (just built a new PC). No problem, there is a button to retrieve the password. The only problem is that it says it sent me my password and I have yet to receive it. That would not be a problem, but I have tried every day for the last WEEK!

No problem, I will contact tech support, well guess what I need to login to get tech support. Well that aint gonna work now is it.

Anyone have any idea how to contact someone at Phase One to retrieve a password?

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  Keith Carpenter

  • July 15, 2008 14:36

  dmendlik,
  
  Odds are there was a typo in your email used for Profile.
  
  I suggest creating a New Profile
  http://www.phaseone.com/home/Content/Su ... 20-%20Main
  
  and submit a Support Case with information that can be searched for your Profile or Profiles
  :First Name
  Last Name
  Product Key
  
  Support will be able to sort through and User Profile problems.
  Good Luck ~ kc

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  NN109703UL2

  • July 15, 2008 23:11

  Tried creating a new profile but it tells me there is already one for my email address. so I am pretty sure the problem isn't my email address in my profile.

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  Jonathan Gilbert

  • July 16, 2008 16:39

  Hi,
  
  All correspondence comes from noreply@phaseone.com... the password may be in your spam folder.

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