Slow performance on Imac anything I can do?
Hi group, I have a 2012 imac 3.4ghz i7 with 32gb of ram AMD Radeon HD 6970M 2gb ram basic sata 1tb drive although I use RAID SATA ext. via thunderbolt usb 3.0 and esata.
I am on 10.8.3 and C1 7.1.2 notice how slow the performance is using Canon files for processing and even adjusting files and really slow to ingest from a card.
Wondering if there is any hidden settings for either my graphics card like the Adobe premiere hack back in C1 v6 I was so happy with the speed with the i7 chip in c1 I was elated and sold my tower but now it's painfully slow... I can't process and adjust files it simply locks and crashes. I have a 1k files processing and 500 incoming but for pro use that doesn't seem like a lot to me in 2013.
Any suggestions?
I am on 10.8.3 and C1 7.1.2 notice how slow the performance is using Canon files for processing and even adjusting files and really slow to ingest from a card.
Wondering if there is any hidden settings for either my graphics card like the Adobe premiere hack back in C1 v6 I was so happy with the speed with the i7 chip in c1 I was elated and sold my tower but now it's painfully slow... I can't process and adjust files it simply locks and crashes. I have a 1k files processing and 500 incoming but for pro use that doesn't seem like a lot to me in 2013.
Any suggestions?
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Create a support case and provide the Log files along with a system profile. We can have a look.
Log;
http://www.phaseone.com/Search/Article. ... nguageid=1
System Profile;
http://www.phaseone.com/Search/Article. ... nguageid=10 -
I too have a this problem with a far inferior machine/setup on the mac OS. I am currently only using Capture One to shoot with. I would liked to have seen an answer to this post.... ☹️ 0 -
Drew,
wondering what that will accomplish, I was viewing the activity monitor it showed C1 using 500-780% of the cpu and about 589mb of ram I have 32gb.
I can process 6 files per minute I thought in V6 I was doing in the neighborhood of 9 on my laptop with a normal drive not a SSD.
I read on another post about V7 was designed for image quality not for speed but I don't think you guys understand who is really using your software, or you should have two versions.
It took 3 hours to process 900 files at jpg 65% size at 100% quality in Lightroom or DPP that would have been at least 30% faster if not 50%, it takes about 1 hour to import 600 files from my desktop! That's slow on set with clients and AD's looking at the monitor. They do not want to hear it will 1 hour to import from cards because were not tethered... Really you have great software for studio still life but for people or fashion this is a death blow.0 -
BTW not trying to blow your app down, it's great has a lot of cool features but speed in today's world is more than important...
I can't imagine what the times would be if I was using one of the big backs.0 -
Clarification: Imgcoreprocess uses 500-700% of the cpu about 15 threads and c1 uses about 90 threads 0 -
[quote="PhaseoneUser103493" wrote:
BTW not trying to blow your app down, it's great has a lot of cool features but speed in today's world is more than important...
I can't imagine what the times would be if I was using one of the big backs.
I think the reason for Drew's suggestion to create a support is that, hopefully, there will be some pointers in the log files about what particular aspects of the processes are running more slowly than would be expected. From that they may be able to advise you on some revised settings (or whatever) or find there is yet another system configuration puzzle to investigate.
There are people who are observing that they don't have any significant and unexpected performance issues yet are running similar or lower spec systems compared to yours. My system is Windows rather than Mac and has an SSD but apart from that it is a lesser spec as far as I can tell. It's happy to ingest 16Gb of RAW files from a USB2 spec card reader (via a USB3 port) in around 10 minutes or less. I can't readily comment on the tethering observations but I have done some basic tests and had no problems despite trying to induce some. That means nothing here probably - there are differences between Mac and Windows that may mean a direct comparison in not useful. However it's worth observing that there seemd to be no problems.
In a completely different marketplace I am slightly involved with performance testing for some software in development and I would observe that experience is proving to be a challenge for the development team opening up new areas of investigation on a regular basis.
Although the software is in a completely different market to C1 there are similarities technically about the way it is designed. Finding the combination of options that make it function well and identifying those that make it function less well is going to be interesting. It's windows only, so somewhat less effort required than there would be for C1 needing to double up the knowledge for working in two platforms.
Some thoughts, for what they are worth.
Grant Perkins0 -
Hi Grant,
nicely written, I realize I'm more of a rogue I've owned a digital tech business since C1 3.21 and it's always been slower, I worked with a fashion guy who was on Leaf and v8 was interesting in the 3 apps similar to Canon's DPP 1 for capture 1 for editing-adj and one for batch outputs it allowed clients to view or analyze one or more images without choking the the shoot while the capture app continued. I know that's off the subject but in C1 it's always been the preview building that takes time always has been....
On a Mac there are zero adjustments at least that I can see in Photoshop at least you can set the ram/scratch disk and most video editing companies are placing the main processing onto the video cards and I don't see that in my setup. since I see the processor being taxed which is ok but I cannot edit and process it's slow similar to copying to another drive which slows the entire system down where pulling a menu down is painful which occurred last night in C1.
I know I'm ranting now and I'm not trying to, my whining isn't going to change C1 I want to use this app but I realize imac isn't a tower but now you can edit a RED 4k on a laptop (with a red card) but still you get it right? Who knows if Apple will have a tower but for now this is the fastest imac and 32gb of ram is a lot.... 3.4 ghz i7 that's pretty large it's 4 core I believe I should be able to run this and import. I will say in the old days windows machines were quite a bit quicker running c1 than a mac maybe it's still true?0 -
Ok downloaded 6.3 and did a test I'm seeing 14 files per min. export while importing 500 files
So in my quick test v6 is 50% quicker than v7 that is definitely all software based... or maybe it's a java issue.... I wish companies would stop using java if you do it's a nightmare maybe it's opengl both suck on mac.....
so 6 files export in V7.1.2 14 in v6.3 same setup exactly same files. I will try using the v6 processing engine pref.0 -
Ok I resolved my issue..
Didn't see it before but there is an OPENGL auto setting in pref and I reverted to the v6 processing engine
before doing this I got 6 files per minute, just now I got 27-30 per minute...
Big jump... this is one crazy app i don't know about it yet but you EU people are crazy.
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Oh brother, just opened a previous session from the same job and now I am seeing 9-10 files per min. and I am not doing anything on the computer I don't get how I can go from 6-27 and then down to 9-10 that's ok speed like Photoshop/LR but 27 was amazing... all the same jpg setting for 8x12 prints at 300dpi so not quite understanding... same camera just different day within a 3 days shoot...
If anyone can tell me what they are seeing for processing times I'd appreciate it.0 -
Are you consistently seeing the slower speeds on images the first time you process them but faster the second time?
Is this something to do with converting from the V6 engine to the V7 engine as well as processing to output?
Also not that the default preview file size is larger for V7 plus, if it is larger than your native screen pixel size, it will always have to be re-processed for display when editing. Moreover, if it's a larger default than your need for your workflow, it may be worth changing it as the import side is likely to be impacted for performance. Easy to test I guess.
Just some random thoughts for you to consider.
As for process speed - well, I'm Windows as I mentioned earleir so it may not be much use knowing this but I have recently processed several batches of just under 1400 images to 750px max side jpg AND 1024 or 1280px max side jpgs in the same process run, all with some edits, usually quite a lot with crops and rotation too, and each run took about 45mins +/- 30 seconds. The SSD may help.
I have yet to check this fully but I was recently experimenting with a process to TIFF that resulted in what seemed to be in instant production of a 16Mb TIFF file. Upscaling that by 200% (as a quick experiment - a few edits applied) produced a 65Mb file seemingly almost instantly once again. I'm sure there will be an explanation for that but as yet I have not had an opportunity to dig any deeper.
I'm sorry that doesn't provide you with any answers for your problem but I guess it does show that the potential for the perfomance of the software is not totally constrained in all environments. Which is why it is likely to be something of a challenge to identify why the usage results can be so variable.
I guess the moe information available for analysis the better things can be addressed ... although there are sometimes situations when more is less.
More thoughts, for what they are worth.
Grant Perkins0 -
Hi Grant,
I have never used v6 on these images, I did lower the monitor setting in c1 to 1920 just for kicks.
I don't understand how it pulled 27 files but trying a new shoot on my 2.4ghz i7 laptop 16gb of ram SSD512 crucial and its processing 4-5 files per min the files are 72dpi 60% size at 100% so they are smaller.
I think 9-10 is what I was getting in v6 before but it does seem to be open gl and video card maybe c1 is optimized for nvidia?0 -
[quote="PhaseoneUser103493" wrote:
Hi Grant,
I have never used v6 on these images, I did lower the monitor setting in c1 to 1920 just for kicks.
I don't understand how it pulled 27 files but trying a new shoot on my 2.4ghz i7 laptop 16gb of ram SSD512 crucial and its processing 4-5 files per min the files are 72dpi 60% size at 100% so they are smaller.
I think 9-10 is what I was getting in v6 before but it does seem to be open gl and video card maybe c1 is optimized for nvidia?
OK, so you can eliminate conversion from the equation it would seem.
Your laptop core spec seems similar to mine. I started with 8Gb RAM and that seemed to be enough unless running multiple applications/session/etc. Rarely got to the MAX usage. However I increased to 24GB and it made little obvious difference. Better options for parallel processing it seems. The only time I have forced it to use more than 16GB, which in itself takes some work to achieve, was when a test program (not C1) ended up in a strange state and left nor working RAM at all.
However it is Windows and Mac will likely manage things differently.
I also run the preview at 1920 although I suspect that a lower res might make more sense for my workflow despite the match to the screen resolution at 1920. However I find editing things fast enough for my needs so far so not much to be gained as far as I can tell form adjusting the preview res.
Other than that ... the graphics card I have supporting OpenCL is a lowly Quadro K1000M. It gets a little exercise on import (straight import at default, no special presets employed) but is not used for output processing.
I doubt that C1 is intentionally tuned to nVidia cards but of course there may be some influence anyway depending on what kit is used in development, testing and error reports coming in an getting attention. Also different graphics cards are tuned for different basic purposes so may not be optimal for certain types of processes whilst being excellent for others. As for the drivers ... hmm. In my general exerience, nothing related to C1 specfically, it is sometimes better to skip upgrades or avoid certain driver releases entirely. On which basis here is also a good chance that an initial instalation of drivers may not be as good as one would hope - the supplied driver might just have been in a poor state at the time it was fixed for the release.
However GPU drivers should not be directly influencing output processing afaik. Output is only CPU based, no GPU involvement currently if have understood other posts correctly.
I have not run a back to back comparison with V6 on the same notebook. It might well be interesting but I just have not felt the need to spend time doing comparisons. I guess I have been lucky with the hardware/software combination on this occasion.
It will be interesting to see how you progress with this and what turns up in the investigation.
Here's hoping you identify a tweak of some sort ASAP.
Grant Perkins0 -
Where are the images stored?
Any chance you have a Caldigit Fastausb3Esata card in a thunderbolt enclosure? I have had problems with that card in a thunderbolt enclosure.
When you are processing files do you see a long pause in activity in, activity monitor, after a file has processed and before the next has started? This would suggest slow disk write and reads.
3hours to process 900 images is not normal something is wrong with your system. Contact support with logs.0 -
Hi I am not seeing a slowdown once a file is processed, on this particular job I had to have the files on the desktop as I lost the cables and found my usb 3.0 (oyen) is not compatible with a sonnet echo pro.
I have my raid TB but was lazy here... I have overall sluggishness with C1 just going from panel to panel or changing settings there is a slight delay, not a lot but it reminds me of my old invoice app (macfreelance) last year they updated and it changed drastically. I realized they were using a java element and it needed to be online to work completely and I had the same kind of sluggish behavior.
I'm not an investigator or IT person, I am like most of you and need an app that is fast and works well. I'll test it out on Sunday and see if my RAID TB makes a difference, i wish C1 had some documentation on what is the quickest setup...0 -
This is a good place to start
https://captureintegration.com/10-ways- ... pture-one/0 -
Hi I will check that out but I already tested my imac is quicker by 30% with opengl on
it reduced the cpu usage from 798% to 130% wish it could just add to the 798 but that's life...
will need to do extensive testing on Sunday my imac has 2gb of Video ram the AMD 6770 the maclaptop has 1gb amd 6750
what would be amazing would be C1 using both graphic cards the 3000 is the other and the processor at more than 100% then it would be fine... will test the other settings.0 -
Since version 7 appeared my system too is really slow, doing any adjustments takes for ever and looking at the activity monitor it is maxed out just on simple operations such as moving the sliders bars within the tool palette, try to move these and it's like if they are stuck, you get the spinning coloured wheel then around 3-5 sec later it moves!
Version 6 64bit was a lot faster and had none of the speed issues as I am experiencing now with version 7.
After reading through some of the previous posts regarding the 'Hardware Acceleration (Use OpenCL for)
I have tried a couple of options and found that setting the 'Display' to - Never and 'Processing' to - auto
has speeded up the program slightly.
System - 2006/07 MacPro 2 x 3 Ghz Dual-core, 18GB ram
Twin SSD Raid0 boot drive with 3 x 3TB back up drives in Raid00 -
Hi I also had that setting as well as on import from cards to not preview but to create 13 sessions with 5-250 images in each from one card took about 3 hours - note I had already copied the card to a thunderbolt hard drive so the import means creating the preview from the RAW files on the drive it's 2 seconds per image. The app is great but about 100% slower than LR or any other app I use. Phase needs to discuss this but as I mentioned it's been slow since 3.7 so I don't expect anything. I wish one of the tech phase people would chime in on what system spec would result in snappy performance because whatever they say if they did the same functions in any other app vs C1 and had oh 5-8 people looking over their shoulders they might figure a quicker solution. 0 -
I also have the problem, that my system is slower, as befor.
The sugesstions i´ll test at the coming time. But what´s very sad, that after choosung the hand and switching back to gradient tool, the hand cann´t deactivate.0
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