C1 Pro 6.2.1 64 bit locks up and freezes
I am aware of another thread about C1 Pro 6.2.1 64 bit locking up with Nikon D1X files. This thread addresses a general issue of the program locking up and freezing.
About 2 weeks ago I did a clean install of Windows 7 Professional 64 bit and installed C1 Pro 6.2.1 64 bit. The machine is a Dell Vostro desktop machine with an Intel Quad processor and 6Gb of memory.
In last 2 weeks C1 has begun to lock up and freeze. This happens when I am doing a batch rename, pushing Ctrl - Right Arrow to move through my images, cropping an image and other editing activities.
When C1 locks up and freezes I try to go into Task Manager and either stop what is running in the Applications tab and if this doesn't work I click on the Processes tab and I stop the Capture One process.
Most of the time this doesn't work and I go into the Start Button > Shutdown and try to either LogOff or ReStart the machine. When I try this the machine either freezes during Logging Off or it freezes during Shutting Down. The only way to recover the machine is to power the machine OFF then power the machine back ON.
When I power cycle the PC and restart C1 Pro many times I get the message "Session database could not be read, error: Error".
Phase One Support told me to get best performance I needed to be running Windows 7 64 bit with C1 Pro 64 bit. I made the change and I am having more troubles now than when running Windows XP 32 bit and C1 Pro 32 bit.
I have a support case established with Phase One but I have not heard back from them yet.
Are any other users having this lockup and freeze issue? Any ideas how to fix it?
Thanks.
About 2 weeks ago I did a clean install of Windows 7 Professional 64 bit and installed C1 Pro 6.2.1 64 bit. The machine is a Dell Vostro desktop machine with an Intel Quad processor and 6Gb of memory.
In last 2 weeks C1 has begun to lock up and freeze. This happens when I am doing a batch rename, pushing Ctrl - Right Arrow to move through my images, cropping an image and other editing activities.
When C1 locks up and freezes I try to go into Task Manager and either stop what is running in the Applications tab and if this doesn't work I click on the Processes tab and I stop the Capture One process.
Most of the time this doesn't work and I go into the Start Button > Shutdown and try to either LogOff or ReStart the machine. When I try this the machine either freezes during Logging Off or it freezes during Shutting Down. The only way to recover the machine is to power the machine OFF then power the machine back ON.
When I power cycle the PC and restart C1 Pro many times I get the message "Session database could not be read, error: Error".
Phase One Support told me to get best performance I needed to be running Windows 7 64 bit with C1 Pro 64 bit. I made the change and I am having more troubles now than when running Windows XP 32 bit and C1 Pro 32 bit.
I have a support case established with Phase One but I have not heard back from them yet.
Are any other users having this lockup and freeze issue? Any ideas how to fix it?
Thanks.
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I suggest you start with OpenCL set to Never in the Preferences to see whether this will improve stability.
Regarding the session database error: due to a not normal shutdown of Capture One, the session file (*.col50) has become corrupt. You can discard the session file and create a new one. When you do not use session, hence you always use the default session, discard Capture One.col50 plus the preference file and start Capture One. For exact locations of these files see http://www.phaseone.com/en/search/artic ... nguageID=1
You could send crash reports to Phase One in your support case but I assume they will guide you in that.
There seems something in your hardware setup Capture One does not like. I can not copy the behavior in a similar setup.0 -
Thank you Paul for your help. I will set OpenCL to Never as you suggest. In your post you mention "the default session". I heard this term before. Would you please explain that the default session is.
I will report back if changing OpenCL to Never helps the lockup and freezing as I have C1 work to do tomorrow.
Thanks again.0 -
Paul -
When I went into the C1 Pro 6.2.1 preferences to make sure OpenCL was set to never, it already said Never but it was also grayed out so I would have been unable to change it anyway.0 -
[quote="artmanphoto" wrote:
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In your post you mention "the default session". I heard this term before. Would you please explain that the default session is.
Capture One always works with a session. If you do not create sessions (CO Pro or DB 6) it will work with the default session as CO Express 6. This may be invisible for or unnoticed by the user and that is fine; just open your image folder from the Library tool and go.
The default session term refers to the folders and session file that Capture One creates on first start. On Windows Vista and 7 you'll find this in the user's Pictures\Capture One Library folder. (the full Win7 name is Libraries > Pictures > My Pictures > Capture One Library)
Here you'll find the default session's session file Capture One.col50. That is the one to delete (CO6 closed) and will be created next time you start CO. (see step 5 in http://www.phaseone.com/en/search/artic ... nguageID=1)
Because the CO6 preference file contains information about the last used session, CO6 can be come kind of confused when you delete the last used session file. As a result I suggest to delete the preference file as well as described in the same article in step 5 at the end.0 -
also...although you did'nt report what you are using...perhaps you can check that your GPU driver is current. It is likely not if you installed Win 7 from a DVD...those drivers are updated. Video drivers can impact even database programs, so it's a great idea to install the most current version. 0
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