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Anyone else suffering from corrupt sessions?

SamC
Here is my issue. Almost every time I use C1, my sessions file get corrupted and I have to repair it. I'm so thankful for the repair function but I don't think they intended it to be used each time you open and close the application. For some reason, C1 attempts to use the default settings instead of my personal settings and I have to repair the database. Fortunately, the settings get saved in the COS file but C1 ignores it. After repairing the sessions file, C1 will only read the COS file of the image that it opens up to. Eventually if I open and close the application 10 or 20 times and try to open different folders and attempt to fix the file over and over again, C1 will start to read the COS files. I've submitted a ticket but their support usually responds after a few days and I'm hoping to find a solution ASAP. Thanks guys.

And yes, this happens to new session files and old sessions files.

-Sam
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Comments

11 comments

Date Votes
  • dale11833
    what version of capture? What is the Mac OS? Did you try throwing out your "com.phaseone.captureone7.plist..." preferences?
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  • SamC
    I'm so used to filling out the support tickets that I forgot to add additional information.

    C1 7.1.3
    Mac OS 10.8.4
    Macbook Pro 17 2011 with 16GB RAM

    I haven't tried to do a clean uninstall and install since installing 7.1.3. I'll try it if that's what support asks me to do but I was just checking the forum to see if anyone else has experienced this sort of thing.
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  • SamC
    So after waiting a day, I finally get a response and they tell me to delete version 6 and then marked my ticket finished. The problem is, I only have one version installed and its version 7. What's the point in opening a support ticket if the response you receive has nothing to do with your issue. I'm still left with my issue and C1 would rather just give me a bogus response and move on.
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  • dale11833
    Did you ever have version 6 installed on your machine? If so, there might be old preferences on there. Go to user-library-preferences and trash them. If you can't find any phaseone prefs. do a google search on how to make your preferences visible in mac os 10.8 and follow the instructions. It's a terminal command, easy to do.
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  • SamC
    I already went through the procedure of removing all traces of C1 6 a long time ago but thank you for taking the time to suggest that. I was hoping to hear from someone who had the same issues and was able to find a solution. Unfortunately, support has no idea what's wrong.
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  • NNN635097822229483666
    SamC - I'm having the same problem, but unfortunately haven't found a solution. Just wanted to let you know you're not alone. Will keep you posted if I figure anything out.
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  • SamC
    Someone from the windows forum found the solution. You have to delete the batch queue folder and then C1 will start working as it should. The key is never to use the UNDO command. I notified C1 support of the solution since they claimed there was nothing wrong to begin with. The sad part is, they claim it's not a bug so they don't plan to fix it. I have to say, tech support is horrible for C1. It seems like C1 is never to blame. The culprit is either the OS, the hardware, or the user.
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  • Mary J Gray
    Hmmn... who does this remind us of? Perhaps the company that has been sending us to new vistas?? I sure hope this is not going to be the case forth coming as it sure gets old, and a waste of valuable business time.
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  • SamC
    I'm hoping someone from C1 will read this. I have a support rep who keeps closing my ticket because I refuse for him to take over my computer. After he determined that my install of C1 is claiming my sessions are corrupt while his version of C1 is saying it's fine, he states that the issue has nothing to do with C1 but has to do with my "environment" and closed the ticket. I have requested he put someone else on my ticket since he refuses to help and claims there's nothing wrong with C1 or my sessions files. If you're a rep from C1, can you please make sure this guy doesn't try to bury my ticket? I've been providing all the information he's requested yet instead of trying to help, he keeps closing my ticket.
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  • SFA
    [quote="SamC" wrote:
    I'm hoping someone from C1 will read this. I have a support rep who keeps closing my ticket because I refuse for him to take over my computer. After he determined that my install of C1 is claiming my sessions are corrupt while his version of C1 is saying it's fine, he states that the issue has nothing to do with C1 but has to do with my "environment" and closed the ticket. I have requested he put someone else on my ticket since he refuses to help and claims there's nothing wrong with C1 or my sessions files. If you're a rep from C1, can you please make sure this guy doesn't try to bury my ticket? I've been providing all the information he's requested yet instead of trying to help, he keeps closing my ticket.


    Hmm.

    Or one could say that after all the information you have provided, the C1 rep has ascertained that, so far as they can tell, th only way to help you is to get config info interactively with your system (which is not really their responsibility at all from a support point of view and, presumably is being offered FOC) but you are not willing for that to happen.

    That is your prerogative of course - but what would be the alternative steps from your point of view?

    If there are none, why keep the ticket open?

    I'm not taking sides here, just trying to offer an alternative view.

    If you really don't want to allow people to access your system - and I am not in any way saying you should do so - then the decision surely is yours and the next course of action is up to you.

    Having worked in application support over many years I can see both sides to the problem but, in the end, the best way forward in these situations (no matter where the problem is ultimately diagnosed to lie) is to have the application expetrts access the system.

    Back in the day this meant a person on site with access privileges soometiomes with sysadmin running things, sometimes with open access per a maintenance contract agreement. Someone carried a large cost for that, one way or another. That model is simply not supportable for desktop products. An opportunity for free remote access for diagnostic purposes is not something that many companies offer in the absence of a maintenance contract designed to cover such costs.

    On the other hand I can understand that you may not want anyone else to access your system. I too would have reservations. But if I could not find the source of a problem a felt I needed to solve ... I may not have much choice.

    Do you always use the same session?

    Does opening C1 always attempt to open the same session - even if it was not the last one you closed?

    I had something like that in Windows in C1 5 when I was assessing that before buying V6. Annoying, but creating a new session and ignoring the "default" session opened solved the problem for me. The V6 installation worked with no problem. I assumed an OS glitch.


    Grant Perkins
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  • rave81
    I've got any issues with the session I got lots of problems with the catalog system.
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