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5.0.2 Activation

Bolinphoto
Purchased 5.0.2 Pro upgrading from 4.8.3 Pro. I'm using a Macbook pro OSX 10.6.2.
I can successfully install and run 5.0.2 with the new key and profile and get the message:
"This version of Capture One has been activated". However, when I quit the program and reopen 5.0.2 Pro application it request to have the activation information again or the program will not open. Whats going on?
Thanks for you response.
Bill
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Comments

6 comments

Date Votes
  • Drew Altdo
    Bill,
    Contact Support and provide a System Profile. There is likely a permissions issue with your machine which we can help you address. Also, run Disk Utilities Repair Permissions on the machine to hopefully remedy the issue first.
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  • Bolinphoto
    Thanks Drew,

    I ran the Utilities Repair Permissions but it did not fix the problem.

    I believe I contacted support but I could not tell if the form got forwarded to Support.
    Haveing filled out the first screen it just transferred me to a screen about fixing tech issues. Then on to a screen to transfer files to Customer Support.
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  • Drew Altdo
    Bill,
    I'll look for you case. If it's not there I'll start one for you.
    The three fields that you mentioned are the three steps to submitting a case. The first is details of your Computer/Camera and a brief description. The second is suggested articles that might help. The third is a more detailed description and a option to upload image examples. On that third step just click submit and its all set, you'll get a case Number as confirmation on the following screen.
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  • NN8071
    Exactly the same Problem here...no solution
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  • Bolinphoto
    Start a case with Phase One

    [color=#FF0000:2yomstv0]*Content Edited due to improper information[/color:2yomstv0]
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  • Drew Altdo
    If you're having the same issue, as Bill suggested please create a support case.

    Bill, please do not distribute files provided to you from Phase One Support. The solution that worked for you may not be a viable option for others.
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