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Live view quality bad

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5 comments

  • mbridge87
    bump
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  • SFA
    [quote="mbridge87" wrote:
    bump


    I would suggest you create a Support Case and raise the issue. You can do that whilst trialling.

    I don't recall any previous reports like this so it seems likely that it is not a generic problem - but then you never know.

    As a Canon user I have no idea what the Nikon results are like.


    HTH.


    Grant
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  • mbridge87
    Thanks for the reply.

    I created one some time ago, before getting a little frustrated and deciding to come here instead. The responses were very slow, although my last message to them was on the 23rd so I can understand the delay. I've not heard back from that message but in all honesty I'm not anticipating much.

    Every message I've got from them so far has not been too helpful. I describe the issue and receive an email back which doesn't address the points I have raised. Almost a canned response which simply describes what certain settings do but doesn't even touch on the very clear difference I've noticed between Canon and Nikon.

    I'm pretty settled on buying C1 but I'd love some kind of solution to this.

    Anyway, thanks again for your response and happy new year!
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  • mbridge87
    Just in case anybody else experiences this issue. Here is the final reply I received from Phase One:

    "Hi Max,

    Sorry for not getting back to you sooner. Turns out this is an issue with Nikon camera live view.

    Currently, Nikon is only useful in P, Av, or Tv modes, where the camera is responsible for adjusting exposure. In M mode, no auto-exposure is done in the camera firmware to the images delivered to Capture One, and thus they tend to appear black, unless there is sufficient lighting. None of the described functionality in this issue is a bug and is expected behavior.

    Kind regards,

    Phase One Technical Support"

    As I suspected there is no solution to this. Live view is significantly lower quality with Nikon than Canon. Nonetheless, I am disappointed to hear there is nothing that can be done. Capture One remains the best program for tethered capture I just wish the live view was as good as Canons. It has such a big impact on ease of use when doing product photography.

    Oh well.
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  • SFA
    Would adding to the lighting of the subject during preparation of the shot be an option? If so would it be helpful for your needs? (I suppose there are situations where it might be better not to have extra lighting for various reasons.)


    Grant
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