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Activation of Capture 4

Clare1
I am a Phase One pro owner and want to upgrade to Capture 4. When the activation box appears Activate is ticked, I read the terms and conditions - this is already ticked for me but grayed out - I get to the next page and put in my license code for C-ONE PRO then my email address. I go to Get Profile and I have my password sent to my email address. It doesn't work. A box comes down saying "Incorrect user profile e-mail or password" . What am I doing wrong.
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2 comments

Date Votes
  • Paul Steunebrink
    At the Phase One web site you can logon to see your Phase One profile. I sugggest to go there and logon to check your e-mail address and password.

    Use the same combination of e-mail address and password in the Get Profile of CO4 activation dialog.

    Hope this helps.
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  • Jonathan Gilbert
    This happens when you have more than one profile and that your key was originally activated from a different email address. Create a support case and provide us with your product key and we will look up the correct profile for you.
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