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OS X 10.11 El Capitan

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131 comments

  • NN634882900673327805UL
    C1 8.3 would not open for me after the OSX update as well.

    However, I had an older version (8) and I reinstalled and it opened without crashing.
    I went to preferences, and turned off Hardware Acceleration to "Never". Then I reinstalled 8.3 and it defaults to the "Never" Hardware Acceleration settings and doesn't crash anymore. Just another way to get pass the OpenCL issue if you don't want to go through terminal and have an older copy of C1.
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  • FirstName
    You can change it in your preferences.

    C1 starts again when disabling OpenCL in com.phaseone.captureone8.plist in /Users/<uname>/Library/Preferences/

    <key>UseOpenCL</key>
    <integer>0</integer>
    <key>UseOpenCLForProcessing</key>
    <integer>0</integer>
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  • George Brooks
    [quote="NN635482157414920081UL" wrote:
    I'm having some rendering problems since upgrading to OS X 10.11 on a (new) Mac Pro with dual AMD FirePro D700 cards. After editing a few photos, photos are half black - the left-hand side goes black. I've also had (once) a vertical split where the top half is darker or lighter than the bottom half of the photo with a lighter line separating the lighter/darker. The black half-screen rendering bug happens every time - restarting CaptureOne resolves the problem.

    I've reported this to PhaseOne.


    This is a classic issue with unsupported OpenCL. As others have said, OpenCL is the main culprit with 10.11, so this issue is to be expected.
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  • George Brooks
    [quote="tatuvaaj" wrote:
    I've been running CO 8 through several developer betas and the only *major* problem has been OpenCL - it hasn't worked in any beta and still doesn't work with the GM release.

    The problem seems to be in Apple display driver code so it probably must be fixed by Apple (or Nvidia) but remains broken even in 10.11.1 Beta


    Are users with AMD GPUs better off? Still not planning on upgrading quite yet but I wouldn't mind experimenting with a dedicated El Cap partition. Running a trashcan with D700s.
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  • Paul Steunebrink
    [quote="NN635482157414920081UL" wrote:
    I'm having some rendering problems since upgrading to OS X 10.11 on a (new) Mac Pro with dual AMD FirePro D700 cards. After editing a few photos, photos are half black - the left-hand side goes black. I've also had (once) a vertical split where the top half is darker or lighter than the bottom half of the photo with a lighter line separating the lighter/darker. The black half-screen rendering bug happens every time - restarting CaptureOne resolves the problem.

    I've reported this to PhaseOne.

    Sounds like an OpenCL issues already reported and acknowledged.
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  • NN635482157414920081UL
    [quote="Paul_Steunbrink" wrote:
    Sounds like an OpenCL issues already reported and acknowledged.


    specifically:

    "Hello Dale, We appreciate the information and please feel free to send screenshots if you'd like but the real issue is that we do not have support for El Capitan yet. It will take a new update in CO for that support.

    Thanks,

    Phase One Support"

    I just started using Capture one a few months ago so I have no idea how speedy development is for them on resolving these types of issues.

    -D
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  • Peter Imhoff
    😄 Thank you Mark! Huge Save
    posting.php?mode=edit&f=55&p=98106&sid=21931545a0188fcfb059a81e3af096ed#
    If, like me you upgraded to 10.11 only to find Capture One immediately crashing on startup, there is a work-around.

    Open the Terminal.app (from /Applications/Utilities) and enter the following commands:

    defaults write com.phaseone.captureone8 UseOpenCL 0
    defaults write com.phaseone.captureone8 UseOpenCLForProcessing 0

    This will stop Capture One from using OpenCL. The commands are equivalent to changing the OpenCL options under "Hardware Acceleration" (General Settings). When Phase One have a fix, you can re-enable via the preferences...

    -- Mark
    transienteye.com
    Mark BCN


    Posts: 4
    Joined: Mon Aug 19, 2013 6:47 pm
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  • NN184562UL
    Hello! I worked c1pro v 7.2.3 without problem. After updated to El Capitan program not work. Have PhaseOne decision about problem for version 7.2.3. Thank you.
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  • Christian Gruner
    [quote="NN184562UL" wrote:
    Hello! I worked c1pro v 7.2.3 without problem. After updated to El Capitan program not work. Have PhaseOne decision about problem for version 7.2.3. Thank you.


    CO7 is discontinued and has been since the launch of CO8, and thus will not receive any further updates. A service release for Capture One 8 is coming.
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  • Ulf Liljegren
    New ToggelOpenCL script is available here:

    https://www.phaseone.com/en/Search/Arti ... cleid=1720
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  • Frits
    [quote="Christian Gruner" wrote:
    CO7 is discontinued and has been since the launch of CO8, and thus will not receive any further updates. A service release for Capture One 8 is coming.

    I find this to be pretty incredible and unfortunate just for an OS update.

    Frits
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  • alessandro cecconi
    [quote="Frits" wrote:
    [quote="Christian Gruner" wrote:
    CO7 is discontinued and has been since the launch of CO8, and thus will not receive any further updates. A service release for Capture One 8 is coming.

    I find this to be pretty incredible and unfortunate just for an OS update.

    Frits


    CO8 os a new version, not an update. there is NO reason not to update your software. If you don't, which you are entitle not to, do not complain as to why it is incompatible
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  • NN635623006837493918UL
    I updated to El Capitan with no problem. I'm running CO8 express and befor I updated the OS, I switched off Open CL in preferences.
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  • David145
    Switching to full screen view is now MUCH faster. It was clearly an OSX issue as everything had the same problem previously.
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  • Andriy.Okhrimets
    Works like a charm but without OpenCL turned on.

    "
    Open the Terminal.app (from /Applications/Utilities) and enter the following commands:

    defaults write com.phaseone.captureone8 UseOpenCL 0
    defaults write com.phaseone.captureone8 UseOpenCLForProcessing 0
    "

    This solution worked fine for me.
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  • Matt Fineart
    I installed El Capitano and CO 8.3.3 on three machines.
    MBP late 2011 Canon tethered with Kanex adapter, Mac Pro 2010 and iMac 2013.
    No problems found yet.
    Nice and fluid.
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  • Laurence Griffiths
    I installed El Capitan on my 2012 iMac. - No problems with CO 8.3.3.

    When I installed it on my late 2012 MacBook Pro, CO refused to start. - It crashed whenever I tried to use it.

    Then I tried Andriy's suggestion above and that got everything working.

    For the moment I have to leave OpenCL turned off. But hey, I can live with that. 😄
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  • tcphoto
    After waiting for others to post on their experience, I updated to OS10.11 this morning. I started by opening C1 8.3.3 and turning off OpenCL then downloading the new OS. It took nearly an hour to download and restart and then I connected a Canon 1Ds3 and everything worked as with OS10.10. I used to be one of those that immediately updated only to find that tethering applications were killed, thanks to those that were braver than I. Man does evolve.
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  • Michael Sonshine
    [quote="Andriy.Okhrimets" wrote:
    Works like a charm but without OpenCL turned on.

    "
    Open the Terminal.app (from /Applications/Utilities) and enter the following commands:

    defaults write com.phaseone.captureone8 UseOpenCL 0
    defaults write com.phaseone.captureone8 UseOpenCLForProcessing 0
    "

    This solution worked fine for me.

    I guess the first question I have is how to turn it back on again. Can I assume that changing the 0 to a 1 will turn OpenCL back on again? And can I also assume that the terminal entry will last only for the current session? Or is OpenCL off until turned back on, regardless of rebooting?
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  • Paul Steunebrink
    Yes, changing from 0 to 1 will enable OpenCL. But why not set it from the CO8 preferences? It is a program setting, not related to the document (session or catalog).
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  • Michael Sonshine
    [quote="Paul_Steunebrink" wrote:
    Yes, changing from 0 to 1 will enable OpenCL. But why not set it from the CO8 preferences? It is a program setting, not related to the document (session or catalog).

    Good point. I had forgotten that you could set the OpenCL settings in C1 itself.

    Thanks for reminding me.
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  • Mark Moore
    [quote="Paul_Steunebrink" wrote:
    Yes, changing from 0 to 1 will enable OpenCL. But why not set it from the CO8 preferences? It is a program setting, not related to the document (session or catalog).


    You can. But unfortunately if you had OpenCL enabled before you upgraded to El Capitan, Capture One will crash immediately on startup. You don't get a chance to change the settings from within the app, and Capture One is completely unusable.

    I am very unimpressed with Phase One's response to this. Ignoring that they should have been aware of the problems from the last 6 months of Betas, how hard can it be to release a Capture One 8.3.4 that disables OpenCL if running on 10.11?

    -- Mark
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  • Christian Gruner
    [quote="Mark BCN" wrote:
    [quote="Paul_Steunebrink" wrote:
    Yes, changing from 0 to 1 will enable OpenCL. But why not set it from the CO8 preferences? It is a program setting, not related to the document (session or catalog).


    You can. But unfortunately if you had OpenCL enabled before you upgraded to El Capitan, Capture One will crash immediately on startup. You don't get a chance to change the settings from within the app, and Capture One is completely unusable.

    I am very unimpressed with Phase One's response to this. Ignoring that they should have been aware of the problems from the last 6 months of Betas, how hard can it be to release a Capture One 8.3.4 that disables OpenCL if running on 10.11?

    -- Mark


    I think we have made our points clear further back in this thread. Further more, disabling a feature is hardly the way to make offical support for a new OS.
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  • alessandro cecconi
    [quote="Mark BCN" wrote:
    [quote="Paul_Steunebrink" wrote:
    Yes, changing from 0 to 1 will enable OpenCL. But why not set it from the CO8 preferences? It is a program setting, not related to the document (session or catalog).


    You can. But unfortunately if you had OpenCL enabled before you upgraded to El Capitan, Capture One will crash immediately on startup. You don't get a chance to change the settings from within the app, and Capture One is completely unusable.

    I am very unimpressed with Phase One's response to this. Ignoring that they should have been aware of the problems from the last 6 months of Betas, how hard can it be to release a Capture One 8.3.4 that disables OpenCL if running on 10.11?

    -- Mark


    It is a good thing you are not running software development at Phase one. Relax, every year when a new system upgrade come on we hear the same things. If you think you can do a better job, code it yourself and make us all happy. They will release when it is stable. You are running the same system you where running a month ago when all was great. I hardly doubt it that you can not wait for El capital a few more weeks.
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  • Andriy.Okhrimets
    BTW I do see issues to disable OpenCL as clearly outlined in post above.
    Everything works smooth if you have fast CPU like latest MBP retina.
    So what is a problem, C1 works on El Capitan is highly needed.

    I better wait to receive stable release then get 5 minor non stable releases.
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  • Mark Moore
    [quote="alececco" wrote:
    It is a good thing you are not running software development at Phase one. Relax, every year when a new system upgrade come on we hear the same things. If you think you can do a better job, code it yourself and make us all happy. They will release when it is stable. You are running the same system you where running a month ago when all was great. I hardly doubt it that you can not wait for El capital a few more weeks.

    Actually, I have 25 years experience of software and semiconductor management. We test our own software extensively with the Mac developer betas and I update my own machine as soon as possible so that if there are problems I see them before our customers do. For most people, this is not the best choice - but it is what most Mac users seem to do. If there was a problem that prevented customers accessing their data but which could be addressed with a 3 line code change (as here), then I absolutely would push a release out as soon as possible.

    My impression is that P1 were caught unawares by this, but are working rapidly to mitigate the problem. The script (which automates the terminal preference settings that I posted) is helpful and was developed over the weekend, for example.

    FWIW, everyone seems to be having problems right now, with Adobe struggling to address crashes and complaints over functional changes in LR 6.2 - the result of very poor QA.
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  • paintbox
    [quote="Mark BCN" wrote:
    [quote="Paul_Steunebrink" wrote:
    Yes, changing from 0 to 1 will enable OpenCL. But why not set it from the CO8 preferences? It is a program setting, not related to the document (session or catalog).


    You can. But unfortunately if you had OpenCL enabled before you upgraded to El Capitan, Capture One will crash immediately on startup. You don't get a chance to change the settings from within the app, and Capture One is completely unusable.

    I am very unimpressed with Phase One's response to this. Ignoring that they should have been aware of the problems from the last 6 months of Betas, how hard can it be to release a Capture One 8.3.4 that disables OpenCL if running on 10.11?

    -- Mark

    Mark this isn't the case on my particular system.
    I have a Mac Pro 2012 with a 7950 Video Card.
    I upgraded to El Capitan with issues but no crashes. Open CL was turned on before the upgrade.
    I turned it off because it was acting funny but it worked.
    The only anomaly I have found is that certain files are rendered red. These are older D2h files and I found the problem by accident. It could be a problem with other files but I haven't bothered to test.
    The D800 files seem to be OK, but something seems to be amiss with them. Its probably in my head though.
    I'm sure they'll get it worked out soon enough.
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  • yann.queniart
    I have CO8 on MacPro 2013 (D700 graphic card) and MacBook Pro retina 2013. Both have OpenCL activated and no problem for me.
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  • jrawl004
    If your mac has a NVIDIA GEFORCE card installed, just go to the NVIDIA website, download the latest drivers for your card that support OS X Capitan 10.11 and Capture One will not crash on you.
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  • Richard Hales
    Just tried this and unfortunately did not work for me so back to OpenCL turned off. Thanks for the suggestion


    [quote="jrawl004" wrote:
    If your mac has a NVIDIA GEFORCE card installed, just go to the NVIDIA website, download the latest drivers for your card that support OS X Capitan 10.11 and Capture One will not crash on you.
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