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Support case but no response

Thomas Doll
Hallo
I have opend up 3 support cases last week but no response so far. I hope someone from phaseone is going to see my post.

Thomas
0

Comments

4 comments

Date Votes
  • Paul Steunebrink
    I do hope so too. Perhaps a reply in the mail went into the spam or junk mail folder? You can also check the status of your case by logging in to the Phase One website.
    0
  • SFA
    [quote="Thomas5" wrote:
    Hallo
    I have opend up 3 support cases last week but no response so far. I hope someone from phaseone is going to see my post.

    Thomas


    Full Support cases or the Operating System level "error reports"?

    For a full personal Support Case with a reference number you would expect a response as per Paul's advice.

    For the generic OS type error report one would not expect a personal response although the information provided may well prove useful for future development of the product.

    HTH.


    Grant
    0
  • Permanently deleted user
    I usually get quite fast response on a suport request. And also followup if I give a response.
    I get an email about the ticket being updated and can also see the update in MYPages on the website.
    0
  • BeO
    Top Commenter
    I agree with espaan, I am very satisfied with response times and responses.

    Regards
    BeO
    0

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