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3rd posting and 2 emails to PhaseOne...No response!

NN892631
I stopped the processing in in mid-process now whenever I try to process I get an error message. "The queue is currently stopped do you want to start again?" No matter what I choose it will not restart! Any suggestions besides using another program since this one has been rendered useless and P1 doesn't respond!! I suggest Phase if you do not want to respond to your current customers don't encourage them to contact you directly!
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3 comments

Date Votes
  • Paul Steunebrink
    If you contacted Phase One directly through the support web site I assume, their response might have ended up in your spam or junk-mail folder. This is true most of the time users complain about lack of response.

    That said, I suggest you empty both the process queue and history, and start the queue from the Output tool tab.
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  • NN892631
    Thanks Paul, however I checked to see whether it ended up as spam even though that has never has been an issue in the past. I also went back to see if the case was addressed and it wasn't. I also tried to clear the queue and history, again no luck.

    Thanks for your attention in this matter, hopefully I can get a response from P1 someday.

    Thanks again,
    Warren A Jordan
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  • Drew Altdo
    [quote="NN89263" wrote:
    I also went back to see if the case was addressed and it wasn't. I also tried to clear the queue and history, again no luck.


    Warren,
    All of your support cases, including the last 3, have been addressed by Phase One Support within a very short time of you sending them in. I cannot account for why you have not received the email notification on your end, perhaps you have blocked the notification (noreply@phaseone.com). If you need to you can always Log-In to your Phase One account and look up the Case History to find the response. We are very fast in addressing issues and the longest wait time you have had for any of your past 3 cases was 6 hours as it was submitted after hours in the US and picked up by our supporter in Australia. The other cases have been responded to within 25 minutes. Please follow through with one of your current cases to continue support.
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