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Almost 3 hours to copy images from an SD card?

Hi
The Mac version of Capture One Pro 12 works fine. The Windows version is unusable trash. I'm working on making a list of all the problems it has, and this one is absolutely stopping me from doing any work. It wont' import images from an SD card. It estimates two and a half hours to copy the images, and it just sits and does nothing:

https://i.imgur.com/CF3Ixmk.png

You can see that if I copy the files from the SD card with Explorer, it copies it all in 5 minutes:

https://i.imgur.com/t9gqQVy.png

In both cases, the images should be copied to the same high performance SSD. I've tried copying to the disk, and importing into C1 from that folder on disk, and it won't import from there either.

Capture One Pro 12.1.4
Windows 10 1809 64bit
Intel Core i7-8759H @ 2.20Ghz
16GB RAM
USB-C card reader

Should I ask for my money back?
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Comments

12 comments

Date Votes
  • Ian Leslie
    You should contact support. I do have some performance complaints about C1 but man nothing like that. I have no problems reading cards and importing from cards or copying files around. Those numbers you are quoting there are terrible. I would say that it may not be a C1 issue though. Have you tried using file explorer to copy files using the same card reader?
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  • Hi
    [quote="IanL" wrote:
    You should contact support. I do have some performance complaints about C1 but man nothing like that. I have no problems reading cards and importing from cards or copying files around. Those numbers you are quoting there are terrible. I would say that it may not be a C1 issue though. Have you tried using file explorer to copy files using the same card reader?


    It does not matter where I import the files from. I tried importing from a directory on the same disk as the library, and got the same result.

    I'm also having problems with settings not persisting between restarts of the C1 app, with rogue UI elements persisting over other applications after minimizing C1, intermittent inability to scroll through images in my library, issues with freezing, etc. It doesn't get worse than this as far as $300 apps go.
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  • Wesley
    Is the "exclude duplicates" option checked? Try with it off if so.

    Death - A drive 🤓 😉
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  • Ian Leslie
    [quote="Festics" wrote:
    I'm also having problems with settings not persisting between restarts of the C1 app, with rogue UI elements persisting over other applications after minimizing C1, intermittent inability to scroll through images in my library, issues with freezing, etc. It doesn't get worse than this as far as $300 apps go.


    All of which is not what the rest of us experience. Something is wrong. Support should be able to help you figure out what that is so you can resolve it. Which is what you should expect from a $300 app's support organization. 😊
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  • Robert Whetton
    Ok. So having never imported into C1 direct from card before, I thought I'd give it a go. Transfer seems slower to me because while it's bringing the images over, it's also making the previews.

    I usually import my images onto my workstation using DownloaderPro from Breeze Sys. On average I get approx 120MB/sec, so a 64GB card for me takes just under 9 minutes. However C1 told me it was going to take 25 minutes, I can only attribute this to the fact that it made a folder in C1 and took me straight to it, and started showing me the files as they were being imported.

    There has to be something else happening with your system for C1 to tell you it's going to take over 2 hours!
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  • SFA
    [quote="Bobtographer" wrote:
    Ok. So having never imported into C1 direct from card before, I thought I'd give it a go. Transfer seems slower to me because while it's bringing the images over, it's also making the previews.

    I usually import my images onto my workstation using DownloaderPro from Breeze Sys. On average I get approx 120MB/sec, so a 64GB card for me takes just under 9 minutes. However C1 told me it was going to take 25 minutes, I can only attribute this to the fact that it made a folder in C1 and took me straight to it, and started showing me the files as they were being imported.

    There has to be something else happening with your system for C1 to tell you it's going to take over 2 hours!


    My experience, Win 7 using either the SD card slot built into my 2013 Dell Precision notebook or a USB3 card reader for CF cards, is about the same as yours. I think the initial 25min estimate (probably a Windows calculation) is pessimistic.

    In theory one is likely to get a slight better speed and overall elapsed time with larger files although maybe not quite so obvious if apply naming conventions, Copyright info and a preset/style or two during the process.

    I import to an internal SSD either at full sata3 or sata2 depending in which one. And to a session rather than a catalogue.

    Sometimes I just copy the entire file to disk and then import. The total process time is not very different.

    HTH.


    Grant
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  • Hi
    [quote="Wesley" wrote:
    Is the "exclude duplicates" option checked? Try with it off if so.


    The issue does disappear when I uncheck"exclude duplicates". It must be having some issue de-duping the images, or reading the catalog to generate checksums.
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  • Jim MSP
    [quote="Festics" wrote:
    [quote="Wesley" wrote:
    Is the "exclude duplicates" option checked? Try with it off if so.


    The issue does disappear when I uncheck"exclude duplicates". It must be having some issue de-duping the images, or reading the catalog to generate checksums.


    This doesn't surprise me at all. If you have any reasonable sized catalog, it seems to take a long time just do a simple search. Mine is too large for CO to handle, so I use LR as my DAM.
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  • Hi
    [quote="Jim MSP" wrote:
    [quote="Festics" wrote:
    [quote="Wesley" wrote:
    Is the "exclude duplicates" option checked? Try with it off if so.


    The issue does disappear when I uncheck"exclude duplicates". It must be having some issue de-duping the images, or reading the catalog to generate checksums.


    This doesn't surprise me at all. If you have any reasonable sized catalog, it seems to take a long time just do a simple search. Mine is too large for CO to handle, so I use LR as my DAM.


    The size of the catalog does not matter. It happens with new sessions having less than 1000 images as well. The issue only appears on the Windows version. The Mac version works fine.
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  • David Grandy
    I'm often required to do things on a deadline so I came up with this (admittedly convoluted) workflow, that has speeded things up.

    I only shoot RAW so things are slow enough and I can't screw around. Part of my solution was to use Photo Mechanic to upload a card, and to edit (i.e. a fancy way of saying pick) images. PM also has world class captioning features. Once I've selected images (six shots publishable shots out of a thousand from one period of hockey) I copy them into a subfolder. The subfolder is all I'll import in Capture One 12 and I'd guess that it'll take less than 30 seconds.

    I use a 32 gig Lexar 160 m/b CF card through a USB 3.0 card reader using a USB 3.1 USB slot and the time to upload those thousand images is about 20 minutes. I doubt if the 3.1 slot helps but it doesn't hurt, and as nearly as I can tell there are no USB 3.1 card readers for CF cards. If there's a bottleneck in my system it's the physical uploading of the files that takes that 20 minutes, and that can't be helped until the next generation of memory cards and readers become common.

    If you don't have - or want to have - Photo Mechanic, perhaps you could upload your images using Windows Explorer and then import them into Capture One. And be happy about one thing: Lightroom is even slower.
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  • Robert Whetton
    [quote="PhaseoneUser10228" wrote:
    I use a 32 gig Lexar 160 m/b CF card through a USB 3.0 card reader using a USB 3.1 USB slot and the time to upload those thousand images is about 20 minutes. I doubt if the 3.1 slot helps but it doesn't hurt, and as nearly as I can tell there are no USB 3.1 card readers for CF cards. If there's a bottleneck in my system it's the physical uploading of the files that takes that 20 minutes, and that can't be helped until the next generation of memory cards and readers become common.

    Fastest CF card reader is the Lexar Professional Workflow Cfr1 CompactFlash USB 3.0 Reader, I get best read speeds from Transcend 800/1000x cards. The Komputer Bay 1000x card is pretty decent too (better write speeds than the transcend)
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  • Wesley
    [quote="PhaseoneUser10228" wrote:
    I'm often required to do things on a deadline so I came up with this (admittedly convoluted) workflow, that has speeded things up.

    I only shoot RAW so things are slow enough and I can't screw around. Part of my solution was to use Photo Mechanic to upload a card, and to edit (i.e. a fancy way of saying pick) images. PM also has world class captioning features. Once I've selected images (six shots publishable shots out of a thousand from one period of hockey) I copy them into a subfolder. The subfolder is all I'll import in Capture One 12 and I'd guess that it'll take less than 30 seconds.

    I use a 32 gig Lexar 160 m/b CF card through a USB 3.0 card reader using a USB 3.1 USB slot and the time to upload those thousand images is about 20 minutes. I doubt if the 3.1 slot helps but it doesn't hurt, and as nearly as I can tell there are no USB 3.1 card readers for CF cards. If there's a bottleneck in my system it's the physical uploading of the files that takes that 20 minutes, and that can't be helped until the next generation of memory cards and readers become common.

    If you don't have - or want to have - Photo Mechanic, perhaps you could upload your images using Windows Explorer and then import them into Capture One. And be happy about one thing: Lightroom is even slower.

    CF card technology has theoretical max speed of 170 MB/s so unfortunately a faster card reader or connection won't improve it.

    By the way, USB 3.0 is the same as USB 3.1 Gen 1, than there is USB 3.1 Gen 2 so just saying 3.1 could mean either one. USB naming is a convoluted mess and very easy to get confused by like Wi-Fi naming was. USB-C and Thunderbolt just makes it worse. USB-C is the shape and Thunderbolt is a connection protocol so not all USB-C slots have Thunderbolt.

    USB 3.0/3.1 Gen 1 - 600MB/s
    USB 3.1 Gen 2 - 1.2GB/s

    SD - 100MB/s
    SD UHS-II - 300MB/s

    CF (CompactFlash) - 170MB/s
    CFast - 300MB/s
    CFast 2.0 - 600MB/s

    XQD - 500MB/s
    CFexpress - 2GB/s
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