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Images Not Loading

Richard Allen
I've been attempting to open a folder within a catalogue that has 494 images in it but none of the images are showing up.

I've attempted to Synchronise Folder, Regenerate Previews and have even tried opening the backup folder but htat met with the same result.

When I used the Verify Catalogue or Session feature i got the result you can see in the file I've made available to view on Google Drive.

https://drive.google.com/file/d/0BzpHeS ... sp=sharing

Might you be able to offer some advice?

Thanks
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Comments

10 comments

Date Votes
  • Paul Steunebrink
    From your screenshot it seems that you are verifying a catalog that is also opened? I see a [Conflict] tag at the top. Is that in the catalog name?

    Would not know how you do that but just to be sure, open a different session or catalog first, next verify the catalog.
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  • Richard Allen
    Paul,
    I opened another catalogue and then verified the catalogue concerned and it came back as nothing wrong.

    The 'Conflict' tag you see isn't part of the catalogue name.

    I'm kind of stuck now in that I have over 400 images that I can't open.

    I could last week when I used that catalogue.
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  • SFA
    [quote="Richard_Allen" wrote:
    Paul,
    I opened another catalogue and then verified the catalogue concerned and it came back as nothing wrong.

    The 'Conflict' tag you see isn't part of the catalogue name.

    I'm kind of stuck now in that I have over 400 images that I can't open.

    I could last week when I used that catalogue.


    Are you 100% sure that the catalogue closed completely, after all housekeeping activities were completed, last time you used it and before you logged off the system? (If you did log off the system ....)

    If not there may well be a lock file set somewhere that relates to your problem (as reported ....)



    Grant
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  • Richard Allen
    This problem may have stemmed from a crash I had the other day with Capture One.

    When I click on the catalogue in question the image strip on the right of the screen fills with images and then one by one they dissapear.

    If there is a 'lock file' how would I find it and (I presume) unlock it?

    If I click on 'File' I can see an option to 'Lock Catalog' but not one to unlock.

    Thanks
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  • Richard Allen
    Might anyone be able to answer my query as I have over 400 images that I now can't access?

    I never had these problems with Lightroom...

    Thanks
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  • Paul Steunebrink
    I do not suspect a Lock issue but you can easily check. Close CO8, go with Explorer to the catalog's folder, look for a 'writelock' file. If it is there, remove it.

    You can open the catalog in CO8 now and still monitor the catalog folder from Explorer. You will see the writelock file appear and after closing the catalog, disappear.

    I suggest you open a support case. This issue is too complicated to handle through the user forum. You also may contact me through the website (link in signature below). Your call.

    Add/edit: just noticed there is some maintenance going on at http://www.phaseone.com. Check again later today.
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  • Keith Reeder
    [quote="Richard_Allen" wrote:
    I never had these problems with Lightroom...

    Not really relevant, Richard - Lr will do exactly the same thing and lock a catalogue, in the event (say) of a crash.

    https://forums.adobe.com/thread/555520?start=0&tstart=0

    It's a function of how SQLite works.
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  • Richard Allen
    Thank you everyone for your valued help; I'm going to as suggested and put in a support case.

    I did copy all of the images from the offending folder and place them into a different (new) folder but Capture One wouldn't import them as it said they already existed.
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  • SFA
    [quote="Richard_Allen" wrote:
    Thank you everyone for your valued help; I'm going to as suggested and put in a support case.

    I did copy all of the images from the offending folder and place them into a different (new) folder but Capture One wouldn't import them as it said they already existed.


    Richard,

    As a guess perhaps the internal catalogue link to the external folder was not correctly recorded as the system crashed, or was incorrect and contributed to the crash or the external drive, having been operational at the time of the crash, now has a different internal identity within the OS internals?

    Have you tried simply relocating the original files? i.e. the same sort of "repair" that one might attempt if the files had been copied to a different location using some software other than Capture One?



    Grant
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  • Richard Allen
    I've just found out what was causing the problem of why my images weren't showing up, I had an image number (for a file that no longer existed) in the search box.

    As soon as I went to the search box and removed the file number all my images re-appeared.

    That was so not obvious but I'm so happy to have found it.

    Something worth while bearing in mind if you have a similiar issue.

    Thanks again everyone for your time and help.
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