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Deactivation...

Permanently deleted user
When I load CO from my hard drive, if I have not removed the data backup drive from my computer, I use a caddy, CO tells me that it has been deactivated and I have to reactivate. As long as I remember to remove the backup hard drive before loading everything works as it should.

Why is this?

David...
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Comments

3 comments

Date Votes
  • SFA
    I would hazard a guess that for some reason C1 is being directed to the external drive to find the licence key and fails to find it.

    Remove the disk and the lookup reverts to the main (C) drive and all is well.

    I have not seen this problem so I cannot be sure about this suggestion helping but it's worth a try.

    Go here:

    C:\Users\[Your User Name]\AppData\Local\CaptureOne\Logs

    and open the Application.log file in, Notepad or some other simple text editor.

    Look for the lines that relate to a system initialisation at start up to see if there is any message that might relate to the problem.

    Meanwhile I would suggest creating a Support Case to ask the Support Team what combination of circumstances might cause this sort of problem.

    HTH.


    Grant
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  • Robert Whetton
    I used to get this a lot back in the day, if I swapped out my external for another to locate some older photos, and I restarted my computer for whatever reason. CO would moan at me that it needed to be registered.
    Support supplied me with a possible fix and it worked at the time. I'm not sure if it will still work, I'll look though my support cases and see if I can find it.
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  • Robert Whetton
    [quote="CO Customer Support" wrote:
    When the Registration error has occured in the past it has typiclally been a problem with the computers WMI service.. this was more common on Windows XP, but not so common anymore. See this thread on reapiring WMI in Windows 7: http://social.technet.microsoft.com/For ... tallrepair

    Nothing has changed within the activation process of the program, but the registration key error indicates that someting on your ocmputer is not happening quite the same. It may be that the WMI failing cause the Esata to affect the unique ID in ways it did not previously and now in turn is preventing activation altogether.

    This is what they sent me
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