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Capture one 8.2 freezes my computer

dtheyken
Hi,

I just installed Capture One 8.2 and when I try to start the program my computer freezes.When it freezes I have to hit the reset button. It freezes at the point where the program asks me which version, Capture One Express, Capture One Express for Sony, Capture One Pro or Capture One Pro for Sony, I am using. I have tried to start the program numerous times and it is always the same.

Any assistance would be appreciated,
Don Theyken
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Comments

5 comments

Date Votes
  • Wolfram Hölzel
    Hi,

    is this your first installation of Capture One? Because I weren't asked about which version. Haven't you problems with 8.02 or 8.1.1?

    Kind regards,

    Wolfram
    0
  • Paul Steunebrink
    Do you run the program in trial mode? The question of Express, Pro and so on is typical for trial mode welcome screen.
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  • dtheyken
    Hi,

    I am installing this as an upgrade to CO 8.1. I was running CO Pro for Sony 8.1.

    I installed the upgrade, rebooted and tried to start CO, it crashed almost immediately. I tried again and it immediately crashed. I rebooted Windows 8.1 a few times and CO would finally would start and go to the point where it asked me which version I was using. Then it froze the computer and that is where I am now.

    Don
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  • Paul Steunebrink
    Hi Don, sorry to hear about your issues. I think it is best to ask Phase One support to assist you. They can help with the crash logs.

    http://www.phaseone.com/SupportMain.aspx
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  • dtheyken
    Hi,

    I uninstalled CO 8.2, erased the folder it was in, downloaded CO 8.2 again and installed it again. It is now working

    Thanks for the suggestions,
    Don
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