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Please help, Phase One A/S H 25 raw tif files won't open

NNN635292565237452723
Hello, I need help as I got around 60 files in raw tif format - Phase One A/S H 25 that just won't open and I can't preview them, no nothing, my first thought that maybe they got corrupted somehow ??
I have no idea what to do, ideas ??

the GOOD file from the same folder shows in it's header :
MM MMMMRawT

the BAD file shows only MMMMRawT, not sure if that means anything, just saying....

any help guys ??
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Comments

5 comments

Date Votes
  • Paul Steunebrink
    Just checking, you use Capture One 7? Are you familiar with the basiscs like importing or opening?
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  • NNN635292565237452723
    [quote="Paul_Steunebrink" wrote:
    Just checking, you use Capture One 7? Are you familiar with the basiscs like importing or opening?


    Hi, yes of course, I go to Browser and everything but these files don't even show in browser, I like seriously have no idea what to do, maybe I can send someone the file and he can figure out what is wrong ?? just a though....
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  • Paul Steunebrink
    You can send a file or a download link to my mail account if you like: captureone7 at gmail dot com
    and I will have a look.
    Or you can open a support case with Phase One support, what fits your needs best.
    http://www.phaseone.com/SupportMain.aspx
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  • NNN635292565237452723
    [quote="Paul_Steunebrink" wrote:
    You can send a file or a download link to my mail account if you like: captureone7 at gmail dot com
    and I will have a look.
    Or you can open a support case with Phase One support, what fits your needs best.
    http://www.phaseone.com/SupportMain.aspx



    but how do I send you a private message in here ???
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  • Paul Steunebrink
    Hi,

    I looked into your file. I was not able to open it either, not with CO7, not with PS CS5. It has approx. the size of a H25 file, but it seems to be corrupt.

    If you got them from another source, I suggest they are zipped before transmitted.

    You could also contact support as I suggested earlier. I am out of options.
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