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preview generation

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4 comments

  • Drew Altdo
    [quote="Stan11" wrote:
    is there any way to just import without preview generation??


    There is not.

    However what you described is curious as we should (and do, in testing just now) rename the already generated Proxy Preview file as appose to Regenerating it.
    We'd love to get some details about your system in a support case to better understand why this is occurring.
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  • Stanley41
    I have posted a support ticket in case you are in touch with them.
    thanks
    Stan
    0
  • Permanently deleted user
    i have had this problem since 7 came out, support ticket put in March with no resolution. Glad it isn't just me having this problem.
    0
  • Drew Altdo
    [quote="dan122" wrote:
    Glad it isn't just me having this problem.


    So am I 😉

    Both cases are in the right hands. We're awaiting documentation from Stanley41 so we can compare notes and find a common thread here. Presently these are the only two cases showing this behavior and it's on our Developers desk for investigation.
    0

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