Nikon D2X Profile
Despite your assurances durng beta testing, the Nikon D2X profile still doesn't work. The profile for the D2Xs does work. I'm sure there probably is little or no difference, but damn it, I paid for this program and I want it to work correctly. Since PO doesn't feel the need to even offer a response to the concerns of the many people who are not pleased with their "upgrade", I figure the least I can do * Read and Follow the Rules *. have a wonderful day! 👿
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This is the "user to user" forum. So about the only thing you are doing is venting to the crowd and not the company. 😉 How many support cases have you opened? Been using CO for many years and have seen that the only way to reach them is via support case channel. If the problem can be replicated. Tell them how to do it and they should try to fix it.
Can't hurt to try.0 -
D2xs30 your postings are getting out-of-hand.
1st and Only warning, abide by the Forum Rules, or you will not be allowed to participate.
If you Created a Support Case, then give me the Case # and I will investigate.
There IS NOT any Case or User Profile submitted with your email here.
Regards,
K C0 -
Keith, sorry of my posting are getting too rambunctious. Lots of frustrations here with PO, and most are not related to C4.
Most are related to the absolutely pitiful customer service I have experienced with PO. I will look to see if I still have the case number, but I imagine I have since deleted it as it was obvious nothing was going to occur with it. The reason you can't find it under this username is because this is not the username under which I purchased the program. After having C1 for some time I tried getting on the forums, but by that time I have forgotten my original password. I hit the "lost password" button and was informed a new password would be emailed to me. WRONG. Never happened. I didn't press the issue that night. Over time I repeated this sequence several times and never recieved the promised new password. Finally, I opened up a new email account with yahoo, chose a new name, and actually got a password, hence the username I'm currently forced to use. I don't like the idea of "hiding" behind an anonymous username as that can lead to false courage in rants, so I will happily reveal my name - Bill Chambers, Enchanted Light Photography, Gulf Breeze, Florida, and I stand behind everything I have said on the forum. Once again, I apologize if I've been over exuberant in my emotion, but will not apologize for the sentiment behind it.0 -
Bill,
You'll find that we tolerate quite a bit at this Forum, even much bashing and yet all we ask is for participants to respectfully Read and Follow the Rules.
Re: Customer Service
Since I've worked in Customer Support for 3 years, I can say that Phase One Support is unsurpassed by any other company.
Some may be as good, but none better...And I know none work harder. 😉
The Support Logging System works quite well and we get told so and thanked every single week.
Once a case is logged, it is answered timely and not closed until resolved.
The system is monitored 18+ hrs/day M-F and some weekends and Holidays too.
I do find 2 Profiles for you. 1 for studio and 1 for family - same @...com
The family one has all your Order & Activation History affiliated with it.
I aslo found 2 Cases that were both replied to: 1 with the hour and the other on Monday moring after it was posted on a Saturday.
The reply arrives from NoReply@phaseone.com and sometimes can get screened off as SPAM.
Sincerely,
K C0 -
Thanks for your reply and explanation, but I will still have respectfully disagree 100% with you concerning your customer service. IMO, it remain the worst, or second worst, I've ever experienced. I know good service when I see it; I've been in a service related industry all my life, which is why I tend to get rather irate when I receive poor service. I've never tolerated it from those who work for me, and when I pay good money for a product, I don't tolerate it from the people my hard earned money goes to either.
Was one of the service tickets you saw one from last week? If so, I have gone back and looked in my anti-spam folder and have received nothing from you there. Also, how about the auto-screen replies I have received from you saying an email would be sent with a new password. I never received the first one (out of at least 3-5 tries). I do realize things can get tied up as SPAM, but I also know how to check the Spam folder.
Regardless, I doubt we will ever reconcile our difference of opinion concerning PO's customer service, but I do appreciate your response.0
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