Leopard Compatibility Issues

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67 comments

  • Ulf Liljegren
    Hello

    Yes there is numerous reasons.
    The biggest reason is that if an application does not say it is compatible with the operating system you are using then you should not presume it is.
    Current version of capture one is compatible with 10.3.9 and higher at the time of the release. which in other words it is compatible with up to 10.4.10 but not with 10.5 which is released in two days.
    This does not mean it will not work but it has not been tested and functionality can not be guaranteed.

    If I where you I would wait until I know that my most common used application will work under the new operating system. We will of course implement functionality for this new operating system.
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  • Ulf Liljegren
    After further test today we have establish that CO 3.7.7 does not work under 10.5 while 4.0 Beta1 does.
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  • ekfphoto
    [quote="UlfLiljegren" wrote:
    After further test today we have establish that CO 3.7.7 does not work under 10.5 while 4.0 Beta1 does.


    I tried to install CO Pro 3.7.7 in Leopard, but for some reason the installer for Capture One Pro 3.7.7 crashes at launch. This is unfortunate and quite frankly odd.

    I was not going to give up that easily, so I dragged and dropped my Capture One Pro 3.7.7 folder from my applications folder (in the Tiger backup I made this morning before installing Leopard). It launched, created folders, I shot tethered from my P30, and I processes the images. Everything seems to be working fine in leopard with 3.7.7 Pro.
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  • Johny1
    Can this latest report be confirmed please?
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  • Brian Eaves
    I perfer the common sense approach.

    Back up any data you wouldn't want to lose to optical media. (DVD+R should be a good option.)

    Make a complete, bootable clone of your entire system and data to an extra hard drive. (FireWire 400 drives are cheap and effective insurance. SuperDuper and Carbon Copy Cloner can handle the backups at minimal cost.)

    Disconnect all peripheral devices (except for your mouse and keyboard on a desktop system).

    Check the latest compatibility information for possible problems with your software and peripherals. Kernel-level programs are the most likely to have trouble (e.g. networking, security utilities, device drivers, etc.).

    Also read other users experiences on
    www.macintouch.com
    www.macfixit.com

    Don't run out and buy it right away, do you want ot be a beta tester that badly ?
    If you follow the instructions above you should be able to clone you old system back to computer.
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  • Hans12
    I can confirm that I can shoot tethered with my P30+.
    I can't shoot tethered with my 1DsII; I can shoot and C1 says receiving capture but can't find the files back in C1. A workaround is shooting with Canon EOS utility.
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  • NN8926212
    I had no choice...my OS was being completely unstable and I needed to do something so might as well install Leopard and see what happens. It seems really slick and fast so far and my epson drivers are fully supported and C1Pro has the workaround that will get me by and if not, I will use my Macbook Pro for anything else and Flexcolor should have a non-beta fully supported Leopard version within the next few weeks so things are good!
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  • Hayes Button
    P30 plus works tethered in leopard. Just ran leopard installer on Macbook and Desktop... everything showed up. Confirmed that 1DsII does not work tethered. Maybe 3.8 in Nov?
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  • NN634677921790205451UL
    5D tethered doesn't work either on leopard.
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  • Keith21
    I ugpraded to Leopard and 3.7.7 works well with my Phase One H20 but not with my Canon 1Ds MKII. When shooting tethered with the MKII, the camera connects and can be triggered from the computer. However, even though the "receiving capture" progress bar shows a capture coming in, none does; no capture files anywhere. I've had to work around using Canon utilities.
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  • ekfphoto
    [quote="ekfphoto" wrote:
    [quote="UlfLiljegren" wrote:
    After further test today we have establish that CO 3.7.7 does not work under 10.5 while 4.0 Beta1 does.


    I tried to install CO Pro 3.7.7 in Leopard, but for some reason the installer for Capture One Pro 3.7.7 crashes at launch. This is unfortunate and quite frankly odd.

    I was not going to give up that easily, so I dragged and dropped my Capture One Pro 3.7.7 folder from my applications folder (in the Tiger backup I made this morning before installing Leopard). It launched, created folders, I shot tethered from my P30, and I processes the images. Everything seems to be working fine in leopard with 3.7.7 Pro.


    BTW, if you use my approach to getting CO in Leopard, don't forget to also copy the colorsync profiles from Library/colorsync/profiles.
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  • daoudmac
    Nothing more irritating than a condescending support person telling you that if that app does not say its compatible with 10.5 then its not. DUH! Is there anyway to get information that is helpful rather then irritating from someone who is so almighty that they cannot presume that someone would install Leopard and try to run Capture One 3.7.7? None of my raw files are downloading to their proper folder. Any advice?
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  • Ulf Liljegren
    daoudmac

    I am sorry that I have irritated you when stating the obvious.
    However this is how it is.

    We have a team of guys adapting Capture One run run smoothly on 10.5
    There was not much we could do to prevent this when the issues, like the one you describe with the CF card import utility was not there on earlier beta versions of 10.5.

    Your workaround right now is to drag and drop in the finder instead and we should have a update out soon.
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  • Andrew22
    I installed leopard on both my G5 PowerPC and my MacBook Pro.

    I had similar Capture One Pro installation problems but used the get-around provided in this forum (yes you have to remember to copy the profiles into the colorsync folder in your Library). By the way, installation problems are not specific to Capture One - I had similar problems with Adobe products.

    My experience is that processing is working fine on the PowerPC, but capturing from an H25 on the MacBook while ok at first, has since gone bad (captures coming in rotated by 90 degrees and taking several seconds to correct, the Trash folder not being recognised, and now it simply crashes after about a minute of doing anything).

    I am reverting to Tiger for capturing (perhaps it is an Intel-specific problem) but fingers crossed that processing continues to function....
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  • Keith21
    As stated previously, I'm using C1 3.7.7 with Leopard shooting tethered with a H20 back.

    I'm noticing a new problem: some of the raw files are processing with large, horizontal dropouts (black bands). Oddly, when those files process with the dropouts, a second tiff file from the same raw file is processed automatically. I end up with one damaged file and one complete file.
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  • toby1
    i ve had the same problem in leopard with black bands down the side of some images when processed, i did a batch of 40 P45 files to tiffs and 2 had the corruption, i reprocessed and they were fine


    using 3.77


    have also had a nightmare with card importing and lack of teathered support for !dsMk2 as already discussed

    i have a beta of 3.78 but have been told its really buggy so i havnt installed it does the beta solve any of the issues with canon or card? dont want to screw up my system to find out
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  • NN1111111
    Is anyone else having a problem with the program crashing while creating thumbnails and previews (OS X 10.5)?

    I'm having this constantly on both the internal HD and externals.

    Anyone found a workaround?
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  • ppp1
    Is anyone else having a problem with the program crashing while creating thumbnails and previews (OS X 10.5)?

    yes, same-same at home since the birth of the big Leo.
    Anyone found a workaround?

    None.
    Just writing empty sentences on the forum, to feel close to Master Capture Zero... tired of waiting updates from Him...
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  • NN1111111
    Here's another bug:
    [3.77 3115 LE on MacBook Pro, running 10.5 using Leica M8 DNG, files stored on external drive]

    Setting color tint to zero then moving to a different image and returning to adjusted image, the tint amount goes to -214748

    Moving between tools on the same image does not trigger the bug, only moving to a new image and then back.

    Setting tint to any value other than 0 does not trigger the bug.

    -214748 does not appear to have any tint, though occasionally the image will render as if the tint value was actually -100, but the field still reads as -214748. This happens rarely, mostly the tint is rendered as 0 while showing the wrong value. If the value is showing wrong and the image is rendered as -100 then it will process as if the tint value is -100, if the image looks like a tint value of 0 is applied but the field shows a value of -214748, the file will process as if the tint value is 0.

    If the balance of the file is read in originally with a tint value of 0 and is not adjusted then it will stay at 0.

    Hope this helps.
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  • Tom5
    Ulf,

    I'm willing to bet that 90% of your customers are running capture one pro on macs. If your company is aware of a new OS X release, then you should be making certain that your product works on it by the time it launches. Frankly, your posts on this forum are the worst response to customer issues I have ever seen in my life. Instead of blaming your customers, YOU should be taking some responsibility for the fact that your product doesn't work on the OS that the majority of us are using, and giving us a timeframe for when we can expect this issue to be resolved.

    i find your smugness to be more irritating than the actual issue.
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  • Ulf Liljegren
    Tom


    The software works great on Mac OS 10.5 Beta. However the final version was a very different story. Even as a premium developing partner we do not have the final in hand before it was released in public so what can we do?
    The only thing we can do is work hard on resolving the issues and release a updated version with support for 10.5 as soon as possible.

    Announcements on releases is announced on website and in newsletters.

    The majority of Mac user is not using 10.5 but many is updating to it, this is why it is a very high priority to get this resolved..

    I am sorry that for you I come across as smug when the only thing I would like to come across as is humble, helping and informative.
    The only thing I want to do is to help you, our customers.

    I am quite aware that I can not please all I am merely trying my best to inform but I can not accept that you point me out as personally responsible for that the current software version not being compatible with the operating system you just upgraded to.
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  • David5
    I get impatient with Phase One sometimes too, but from what I am reading on the internet, Apple did leave most of the developers somewhat flat footed on the 10.5 Release. I don't know if they were trying to be overly secretive or just did not finish it until late, but Hardly anyones software was completely ready.
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  • Jason 2
    Are we waiting for a compatability update, or are Phase One holding out for the Capture One Pro 4 release to solve the issues with Leopard? For what it's worth I don't really care if the software looks a bit more like Aperture and Lightroom - I just need it to work without bugszzz...and I'm not the only one, judging by the comments in some of the forums here and reviews/comments on other websites.
    It's preferable that we get a working version of the software - if that means waiting a bit longer for Pro 4, then so what?
    ...still no eta on an update....
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  • Paul1121
    I'm getting the black bands every time I batch an event. I'd say about 1 out of every 20-50 images have the problem when batching.

    This is the only issue affecting me but it is VERY time consuming to have to go back through and reprocess images.

    If it helps, I have also noticed the "black band" in the focus widow while using the focus tool, move to a different spot on the image and it goes away.

    Paul
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  • Ulf Liljegren
    jleaman

    Capture One will be released in a 3.7.8 which is compatible with 10.5
    Capture One 4 had its release not that long ago and is already compatible with 10.5
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  • NN1111111
    Thanks for the update, but I would like a little clarification if possible.

    I am resistant to switch all my work to the beta version because the documents explain that none of the saved settings will be compatible with the final version that is released, and they are not compatible with any current version either.

    So, even though it may work a little better (or crash less), none of the work is transferable - so it would be pretty counter productive for me.

    This is also why I could not give more feedback, there's no incentive to spend more time with the program.

    Am I misunderstanding the nature of the beta release?
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  • Jon
    dlw,

    I do not think you are misunderstanding, we have said many times over that Beta 4.0 should not be used in any kind of a production work flow. Since it is beta software there are many bugs and we cannot guarantee any specific level of reliability. We do not guarantee that your work will be transferable because until the final release there is always the possibility of work flow changes on the developemnt end.
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  • NN1111111
    Thanks for the clarification.

    Just for the record, the crashing on thumbnail creation and tint value bug posted above are not changed by the 10.5.1 update.
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  • GuitarAdoptions
    I just switched from PC to Mac running Leopard.
    Using a D200, not tethered, am I going to have issues and should wait for the newest release 3.7.8?
    I really need a raw program to do my business.
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  • Anonymous
    Hi ,
    You should be fine with D200 RAW files. Remember you can always trial the software and see for yourself.

    kind regards-
    JRA
    Phase One Support
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