Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

License deactivation

Robert4
I recently found out that I can no longer use my copy of 3.7.4, since there is a problem
with the current 2010 date. Why that is, I'll never know.

The Phase One support team told me to use version 4, which I happen to have on my
computer. I just booted it up and it says that my license has been deactivated. I can
only use the software as a trial version.

I *do* have a support case, but was curious if anyone else has had similar problems.
It really honks me off, because I am a registered, licensed owner, and for the life of me,
cannot understand why I have been deactivated.

Rob
0

Comments

5 comments

Date Votes
  • Paul Steunebrink
    Why not just activate it? Check your amount of free activations on the Phase One web site.
    0
  • Wade Oram
    [quote="Robert4" wrote:
    I recently found out that I can no longer use my copy of 3.7.4, since there is a problem
    with the current 2010 date. Why that is, I'll never know.

    The Phase One support team told me to use version 4, which I happen to have on my
    computer. I just booted it up and it says that my license has been deactivated. I can
    only use the software as a trial version.

    Rob


    If you are using the Pro version, I believe you can also download and install 3.7.9 Pro and that has the licence date bug fixed so you can continue to use it. It is available from http://xchange.phaseone.com/Content/Dow ... veWin.aspx (located near the bottom of the page).

    If you are using LE, and can afford to wait a while, I belive PhaseOne are preparing a 3.7.9 LE release. See the second posting from PhaseOne staff in the thread at viewtopic.php?f=1&t=8096

    Wade
    0
  • Drew Altdo
    Rob,
    Sorry if you feel inconvenienced. The Deactivation of your Capture One 3 software is well documented and if you would like to continue to use Capture One 3 please mention so in your support case. In regard to why your Capture One 4 license has been deactivated, this would not have been done indiscriminately. Please inquire as to why and we will be happy to offer a reason.
    0
  • sambar
    I am fresh to all this but I recently found out that I can no longer use my copy of 3.7.4, since there is a problem with the current 2010 date. Any help to fix this problem would be appreciated, as I have paid $$$$$$ to use this software.
    0
  • Drew Altdo
    Sambar,
    Yes you paid for the software and of course you are entitled to use it. You can use Capture One 4 as was previously suggested to you or you can let support know you prefer Capture One 3 and we can work something out for you.
    0

Post is closed for comments.