OpenCL is Off

Dubin Laurent

• November 30, 2017 11:10

Hi !

my OpenCL function doesn't work anymore since C1-11.
Preference Panel says me that Hardware Acceleration doesn't work.
Everything stay fine with C1-1021

Hardware : MBP 17" late 2011 AMD Radeon HD 6770M 1 Go 10.13.1

does someone experience the same ?

Laurent

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  Christian Gruner

  • November 30, 2017 11:24

  Can you post a screenshot of what it says in the Preferences?

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  Dubin Laurent

  • November 30, 2017 11:54

  I don't know how to do it !!!

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  Dubin Laurent

  • November 30, 2017 12:03

  http://www.laurentdubin.com/downloads/C1_11

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  Christian Gruner

  • November 30, 2017 12:31

  Try deleting the files in /Users/Shared/Capture one/ImageCore/ and relaunch CO.

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  Ivo Costa

  • November 30, 2017 12:59

  Same problem with me. Already tried deleting the files indicated.
  
  Using Windows 10, GTX 980m.

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  Christian Gruner

  • November 30, 2017 13:00

  [quote="Mufana" wrote:
  Same problem with me. Using Windows 10.

  
  
  For Windows, the path is: C:\ProgramData\Phase One\Capture One\ImageCore\ delete all files in this directory, and relaunch CO.

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  Dubin Laurent

  • November 30, 2017 13:01

  [quote="Christian Gruner" wrote:
  Try deleting the files in /Users/Shared/Capture one/ImageCore/ and relaunch CO.

  
  
  nothing changes !

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  Ivo Costa

  • November 30, 2017 13:01

  Already did that but still no Open CL.

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  Christian Gruner

  • November 30, 2017 13:13

  [quote="Laurent DUBIN" wrote:
  

  [quote="Christian Gruner" wrote:
  Try deleting the files in /Users/Shared/Capture one/ImageCore/ and relaunch CO.

  
  
  nothing changes !

  
  
  I see that your GFX adapter only has 1 gb of Ram. Both Capture One 10 and 11 requires minimum 2 gb for the adapter to be enabled for use in Capture One.

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  Dubin Laurent

  • November 30, 2017 13:30

  [quote="Christian Gruner" wrote:
  

  [quote="Laurent DUBIN" wrote:
  

  [quote="Christian Gruner" wrote:
  Try deleting the files in /Users/Shared/Capture one/ImageCore/ and relaunch CO.

  
  
  nothing changes !

  
  
  I see that your GFX adapter only has 1 gb of Ram. Both Capture One 10 and 11 requires minimum 2 gb for the adapter to be enabled for use in Capture One.

  
  
  good to know ! ok ! thank you !

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  DcPhotoGraph

  • November 30, 2017 18:04

  Do you have a graphic boards compatibility list with OpenCL and CO11?
  
  My iMac has a NVIDIA GeForce GTX 775M 2048 MB. I have few problems with OpenCL and CO9. I would like to be sure my iMac will work fine with this new release before upgrading.
  
  Thank you for your work 😉

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  Paul Steunebrink

  • November 30, 2017 20:33

  [quote="Gr4phIt" wrote:
  Do you have a graphic boards compatibility list with OpenCL and CO11?
  
  My iMac has a NVIDIA GeForce GTX 775M 2048 MB. I have few problems with OpenCL and CO9. I would like to be sure my iMac will work fine with this new release before upgrading.
  
  Thank you for your work 😉

  
  https://www.phaseone.com/en/Search/Arti ... nguageid=1

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  DcPhotoGraph

  • November 30, 2017 21:28

  Thank you for the link, but there is no OpenCL hardware support for Capture One 11 in this page 😉

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  Christian Gruner

  • November 30, 2017 21:57

  [quote="Gr4phIt" wrote:
  Do you have a graphic boards compatibility list with OpenCL and CO11?
  
  My iMac has a NVIDIA GeForce GTX 775M 2048 MB. I have few problems with OpenCL and CO9. I would like to be sure my iMac will work fine with this new release before upgrading.
  
  Thank you for your work 😉

  
  
  It will work fine, though it will not be fastest experience with that card, it does have some "mileage" you could say.
  
  Coming from V9, you will benefit from the big improvements in OpenCL stability that has happen over both V10 and V11.

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  Dubin Laurent

  • December 01, 2017 16:54

  Hi everybody !
  
  after one day using full time the mask and layers tools, it seems that the C1-11 improves them very hard !
  even I have no more OpenCL, masking runs smoother, quicker ans easier !
  
  I suppose a hard work has been done ... I find it great.
  Whats do you think ?
  
  Laurent

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  Oliver Waletzko

  • December 01, 2017 20:14

  I suppose a hard work has been done ... I find it great.
  Whats do you think ?

  
  I can confirm your observation after a full day working with layers and lots of masking on a MP 5,1 (Mid 2010) and Retina MBP15" (Mid 2014) with OS X 10.12.6 each.

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  Emile Gregoire

  • December 01, 2017 20:37

  I concur. I was a bit sceptic about the local adjustments to layers rehash but it is pretty logical and the inclusion of styles and presets on layers as well as the color editor being available for layers is pretty great. Masking is much better now, as is performance across the board.

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  mhsch8

  • December 02, 2017 11:26

  Hi,
  
  I had the same problem and deleted the files in /Users/Shared/Capture one/ImageCore/ and I'm happy to report that it now works 😉 and I will close the support case....
  Maybe PO can adjust the support site (https://www.phaseone.com/search/article ... cleid=1720) they are linking to by adding the tip to delete the files.....
  
  Mark

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  Russ Khabal

  • December 04, 2017 01:49

  Hi,
  
  I am having the same problem with C1 11 - it states that "Hardware acceleration doesn't work" in the preferences pane.
  
  I tried deleting ImageCore files and relaunching C1, but the result is the same - hardware acceleration doesn't work.
  
  I am using an ATI Radeon HD 5770 1024 MB video card, and OpenCL DOES work in C1 10.2.1. Have hardware requirements changed in C1 11? Anything else I can try to fix this issue?
  
  Regards,
  Russ

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  Wesley

  • December 04, 2017 04:48

  [quote="russkny" wrote:
  Hi,
  
  I am having the same problem with C1 11 - it states that "Hardware acceleration doesn't work" in the preferences pane.
  
  I tried deleting ImageCore files and relaunching C1, but the result is the same - hardware acceleration doesn't work.
  
  I am using an ATI Radeon HD 5770 1024 MB video card, and OpenCL DOES work in C1 10.2.1. Have hardware requirements changed in C1 11? Anything else I can try to fix this issue?
  
  Regards,
  Russ

  
  Someone from Phase One said 2GB video card minimum if I recall correctly.

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  Christian Gruner

  • December 04, 2017 07:30

  [quote="russkny" wrote:
  Hi,
  
  I am having the same problem with C1 11 - it states that "Hardware acceleration doesn't work" in the preferences pane.
  
  I tried deleting ImageCore files and relaunching C1, but the result is the same - hardware acceleration doesn't work.
  
  I am using an ATI Radeon HD 5770 1024 MB video card, and OpenCL DOES work in C1 10.2.1. Have hardware requirements changed in C1 11? Anything else I can try to fix this issue?
  
  Regards,
  Russ

  
  
  The GPU needs at least 2 gb of VRAM to be used in Capture One.

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  Russ Khabal

  • December 05, 2017 00:42

  [quote="Christian Gruner" wrote:
  

  [quote="russkny" wrote:
  Hi,
  
  I am having the same problem with C1 11 - it states that "Hardware acceleration doesn't work" in the preferences pane.
  
  I tried deleting ImageCore files and relaunching C1, but the result is the same - hardware acceleration doesn't work.
  
  I am using an ATI Radeon HD 5770 1024 MB video card, and OpenCL DOES work in C1 10.2.1. Have hardware requirements changed in C1 11? Anything else I can try to fix this issue?
  
  Regards,
  Russ

  
  
  The GPU needs at least 2 gb of VRAM to be used in Capture One.

  
  
  Hi Christian,
  
  Thanks for your reply. OpenCL does work for me in C1 10 with 1GB VRAM - is 2GB VRAM a minimum requirement for C1 11?
  
  Cheers,
  Russ

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  Bryce Steiner

  • December 05, 2017 03:47

  It shows as working fine for me. I have the MacBook Air with shared memory on the Intel Graphics HD 6000.

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  Permanently deleted user

  • December 05, 2017 19:28

  2gb is 256MB 😄

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  Tibor

  • December 05, 2017 19:41

  With me OpenCL shows as working in C1 11. I have Mac Pro 5,1 (Mid 2010) and ATI Radeon HD 5770 1024 MB VRAM.

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  Russ Khabal

  • December 06, 2017 17:50

  [quote="Tibor" wrote:
  With me OpenCL shows as working in C1 11. I have Mac Pro 5,1 (Mid 2010) and ATI Radeon HD 5770 1024 MB VRAM.

  
  
  That's odd. I'm running the same hardware, but OS X Sierra (not High Sierra) and for me it's not working.
  
  Christian, can you please comment on this? Can you offer any troubleshooting steps? Is there a reason OpenCL is working for some users, but not others even with 1GB VRAM?
  
  Thanks.

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  Tibor

  • December 06, 2017 18:15

  [quote="russkny" wrote:
  

  [quote="Tibor" wrote:
  With me OpenCL shows as working in C1 11. I have Mac Pro 5,1 (Mid 2010) and ATI Radeon HD 5770 1024 MB VRAM.

  
  
  That's odd. I'm running the same hardware, but OS X Sierra (not High Sierra) and for me it's not working.
  
  Christian, can you please comment on this? Can you offer any troubleshooting steps? Is there a reason OpenCL is working for some users, but not others even with 1GB VRAM?
  
  Thanks.

  
  
  I am still running El Capitan on the Mac Pro. It is my production machine and I have it off-line 99,9% of the time.
  
  I am on High Sierra on my home iMac which is on-line 100% but without OpenCL, of course.
  
  Hope this helps.

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  Russ Khabal

  • December 07, 2017 20:27

  Thanks Tibor!
  
  Still hoping for a reply from Christian to explain what might be going on.

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  SFA

  • December 07, 2017 22:39

  [quote="russkny" wrote:
  Thanks Tibor!
  
  Still hoping for a reply from Christian to explain what might be going on.

  
  
  I think you would be better to go through the official support route of a Support Case. As far as I can tell Christian's involvement here is not intended to be some form of official technical Advice despite the great help he offers when his time allows, whereas the Support case system is the way to go for timely official responses.
  
  
  HTH.
  
  
  Grant

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  Russ Khabal

  • December 07, 2017 23:55

  Thanks, Grant.
  
  I just ordered a new video card (been meaning to upgrade anyway) so we'll see if I still have issues with OpenCL not working.

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